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Showing 1-30 of 809 reviews
Nov 11, 2021
Great service
I needed a moving truck and Penske trucks are the best so I got it from Home Depot. I played with the locations from where I would be moving and found out I could pick up the same truck at the same store but if the leaving location (my hometown) was different from where I picked up the truck I could save money. Moving from gainesville, the truck and tow dolly would have been almost $1300. When I checked to see how much it would be from Newberry, I saved over $300 and still picked up the truck at the same location.
by
Recommended
Oct 12, 2021
Product lines.
Was very happy to find a chain for my chain saw at Home Depot. Wasn't sure they'd have it, but did and saved me another drive to another hardware store.
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Recommended
Sep 21, 2021
Welcoming & Convenient!
This Home Depot is always a welcoming store. The clerks are knowledgeable about the locations of products and helpful in finding them. The clerks are attentive to the needs of the customers. The parking lot is close to the store's entryway, and the shopping carts are available and easy to return to the cart holds. All is all, a great store!
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Recommended
Jul 15, 2021
My favorite and most helpful Hardware Store in Gainesville, FL. I have been a loyal customer for...
My favorite and most helpful Hardware Store in Gainesville, FL. I have been a loyal customer for many years. Store is clean and organized, employees are very knowledgeable and helpful. Some of the staff have been there since the doors opened! Thank you for the wonderful atmosphere to shop in. It is like being a part of the joy that surrounds the store and the willingness to help/assist every customer that are smiling for all the positive atmosphere.
Keep up the GOOD WORK and STAFF!
by
Verified Purchase
Recommended
Jul 1, 2021
This store is the worst I have ever experienced. There is little customer service and knowledge b...
This store is the worst I have ever experienced. There is little customer service and knowledge by employees and no one will go any extra for a customer. Their answer is”we can’t do that it is Home Depot policy”
I will only shop at Lowe’s or ACE in the future. You all lost a long time client. You all should really re-evaluate your employee practices and customer service policy. Avoid this store!! They just don’t care about their customers.
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Verified Purchase
2 found this review helpful
Jun 16, 2021
AT THE TIME OF MY VISIT, THERE WAS ONLY ONE REGISTER INSIDE OPEN WITH SEVERAL PEOPLE IN LINE. I W...
AT THE TIME OF MY VISIT, THERE WAS ONLY ONE REGISTER INSIDE OPEN WITH SEVERAL PEOPLE IN LINE. I WAS OFFERED TO GO TO THE SELF CHECKOUT, BUT BECAUSE I HAD A FULL GARDEN CART WITH OTHER MICELLANEOUS ITEMS, I DID NOT WANT TO RING UP MY ORDER ON MY OWN. I EXPRESSED THIS WITH THE CASHIER AT SELF CHECK OUT AS WELL AS TO MY HUSBAND. AN EMPLOYEE OVER HEARD AND IMMEDIATELY WENT TO A REGISTER AND OFFERED TO RING UP MY ORDER. SHE WAS VERY FRIENDLY, POLITE AND EFFICIENT! I AM A PAST EMPLOYEE OF HOME DEPOT (I WORKED AT #2506 IN MD FOR 14 YEARS) AND WAS HAPPY TO SEE THAT THE WONDERFUL CUSTOMER SERVICE STILL EXISTS AT HOME DEPOT TODAY!! THANK YOU ESTEFANIA!!! :)
by
Verified Purchase
Recommended
Jun 11, 2021
friendly staff. cares about your needs.
friendly staff. cares about your needs.
by
Verified Purchase
Recommended
May 31, 2021
The sales associate Diana was so helpful and went the extra mile to find an item in stock that wa...
The sales associate Diana was so helpful and went the extra mile to find an item in stock that was very large and had to get a forklift to help get it
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Verified Purchase
Recommended
May 30, 2021
EXCELLENT CUSTOMER SERVICE BOTH BY JEFF ON 5/28 AND ALEX 5/29
EXCELLENT CUSTOMER SERVICE BOTH BY JEFF ON 5/28 AND ALEX 5/29
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Verified Purchase
Recommended
May 27, 2021
Always has what I need and is well organized.
Always has what I need and is well organized.
by
Verified Purchase
Recommended
May 22, 2021
I have never experienced such incredible customer service … every employee makes sure your ok and...
I have never experienced such incredible customer service … every employee makes sure your ok and asks if you need help. This homedepot however has a special person named Diana who stood out! And helped me
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Verified Purchase
Recommended
May 21, 2021
Friendly and knowledgeable staff. Stocked more then others.
Friendly and knowledgeable staff.
Stocked more then others.
by
Verified Purchase
Recommended
May 21, 2021
Excellent Home Depot.
Excellent Home Depot.
by
Verified Purchase
Recommended
May 16, 2021
Thank you Shannon for helping me make my kitchen counter tops and sink purchase to day and with h...
Thank you Shannon for helping me make my kitchen counter tops and sink purchase to day and with helping to stay within my budget. Couldn't have done it without you!
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Verified Purchase
Recommended
May 12, 2021
Store to as clean as I stated but this store is always good.
Store to as clean as I stated but this store is always good.
by
Verified Purchase
Recommended
May 3, 2021
Excellent customer service! Great employees, and always in stock. I have shopped in this store (G...
Excellent customer service! Great employees, and always in stock. I have shopped in this store (Gainesville) since it opened, never disappoints!!!!
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Verified Purchase
Recommended
May 2, 2021
We are very fortunate to have HD #0270 close to home. Staff is very friendly and helpful. Store ...
We are very fortunate to have HD #0270 close to home. Staff is very friendly and helpful. Store is organized, tidy and well stocked up with plenty of options on various items. We do appreciate the military discount which is a great way to thank our military service women and men for their service and dedication to our country. Keep up the great work!
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Verified Purchase
Recommended
Apr 29, 2021
Standard of no service continues to prevail. HD has taken zero responsibility during the Covid cr...
Standard of no service continues to prevail. HD has taken zero responsibility during the Covid crisis, simply allowing customers to do as they like endangering others in the process.
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Verified Purchase
Apr 25, 2021
The store was clean and I'm glad I went on Sunday evening. Wesley in Plumbing was friendly and he...
The store was clean and I'm glad I went on Sunday evening. Wesley in Plumbing was friendly and helpful and let me know on the phone the model water heater I wanted was the last one in stock. He reserved it for me and inspected it for damage. None found.
Alex at Customer Service was very efficient, attentive and helpful. He set up my account and gave me the appropriate discounts. Then he put my item in will call for my plumber to pickup.
Well done guys!
by
Verified Purchase
Recommended
Apr 25, 2021
Has a better selection of materials and stock than the other location in Gainesville. Always has...
Has a better selection of materials and stock than the other location in Gainesville. Always has a clean premises and friendly workers that are willing to help you find something.
by
Verified Purchase
Recommended
Apr 9, 2021
Diana was the cashier. She was very friendly and efficient. The store had exactly what I needed...
Diana was the cashier. She was very friendly and efficient. The store had exactly what I needed. Great shopping experience.
by
Verified Purchase
Recommended
Apr 7, 2021
The store was clean and easy to find the items that we were looking for.
The store was clean and easy to find the items that we were looking for.
by
Verified Purchase
Recommended
Apr 1, 2021
Awesome customer service
Awesome customer service
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Verified Purchase
Recommended
Mar 26, 2021
I did not like that shoppers were not required to wear face masks. The employee explained that t...
I did not like that shoppers were not required to wear face masks. The employee explained that they are not allowed to say anything to customers about wearing masks. However, stores like Hobby Lobby will stop customers at the door and if they are not wearing a face mask they are asked to put one on or are turned away.
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Verified Purchase
Recommended
Mar 6, 2021
This Home Depot usually has everything I need when I have a home repair project coming up or any ...
This Home Depot usually has everything I need when I have a home repair project coming up or any gardening needs. I sometimes have to call ahead to check their stock, but if you use their online store before shopping, that will cut down your time at the actual store since the inventory is typically up-to-date. Returns are fast and easy (if you have a receipt or if it's a Home Depot product) plus there are always friendly, helpful employees around to ask for assistance. The bathrooms are clean enough and general upkeep of the store is 9/10 (can't be too critical if too many customers are messy).
A bonus perk of this Home Depot location is if you're not in a rush to leave and you enjoy watching ducks, visit the muscovy ducks that are hanging out across the street at the large pond.
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Verified Purchase
Recommended
Feb 18, 2021
your cashier made the difference from being a Good visit to an Excellent visit, Thank you for emp...
your cashier made the difference from being a Good visit to an Excellent visit, Thank you for employing such a pleasant an professional cashier
by
Verified Purchase
Recommended
Feb 14, 2021
A salesperson walked me to the item and helped find it. He was knowledgeable when Iasked a questi...
A salesperson walked me to the item and helped find it. He was knowledgeable when Iasked a question about it. I didn't notice his name. I will make a point to notice names from now on.
by
Verified Purchase
Recommended
Jan 21, 2021
This store has practically everything that I want. And it is very well loaded with good items. I ...
This store has practically everything that I want. And it is very well loaded with good items. I do have a slight problem with Bermuda grass sod. They come and disappear fast.
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Verified Purchase
Recommended
Jan 20, 2021
I can always count on good products and good service at this very pleasant Home Depot!
I can always count on good products and good service at this very pleasant Home Depot!
by
Verified Purchase
Recommended
Jan 19, 2021
This and ocala are my stores. I have been in both stores recently to purchase 2X4. Both stores ha...
This and ocala are my stores. I have been in both stores recently to purchase 2X4. Both stores had inferior lumber. Split, warped. I had to purchase at a farm supply. I have just noticed this recently.