Reviews for Gulfgate Mall #6509

Great store and great customer service. Keep it up!

Awesome customer service

A store associate, Kevin of Plumbing, went above and beyond. He caused my visit to your store to be very memorable and a very wonderful shopping experience.

This location had what I needed. It was the only store in all of Houston that did. The gentleman in the wheelchair was extremely nice, polite and helpful. Though he didn’t offer assistance, he looked like he was busy and in his way to do something, he politely excused himself as he went past and I grabbed his attention for assistance getting the tool from the locked cage( pathetic that pricks steal) he was extremely nice. I even told him that I could wait because he looked busy. He said “No, it’s my pleasure” and took care of me. Most other Home Depot’s, the staff often avoids customers and ignore the ones they know are waiting to be helped. Looking back, I wished ida gotten his name to drop hints to management about his work ethic. Dude needs a raise. So if your at this location and see him, he will be more than happy to help you.

Neat, clean, respectful of COVID protocols. We purchased a new washer and are awaiting free delivery & installation.

Thursday, April 15, 2021, at 7:56 pm, I purchased five bags of mulch and a plant at Home Depot on 6810 Gulf Freeway, Houston, TX, 77087. After checking out, I asked a cashier to call someone to help load my car. The cashier called at least three times. Finally, at 8:19 pm, 23 MINUTES LATER, a man came to the front and loaded my car. Furious, I asked a cashier to call the Manager-On-Duty at 8:25 pm. No one ever arrived. I left at 8:36 pm, 40 minutes after my initial check out. Horrible! My mother was a victim of the Houston 2021 February Freeze, and has a massive insurance claim. Her contractor has a Home Depot account and our family was planning on spending well into the five figures on custom kitchen cabinetry, building supplies, appliances, etc. I am inclined to request that the contractor open an account elsewhere just to receive acceptable customer service! I also called 800-HOME-DEPOT and there is no way to speak to a human. Hopefully this will get someone's attention!

Nancy c. Was great. She took the time to help us with our painting needs. She helped us pick a perfect combination of colors

Always enjoy going to home depot. They are always helpful even when they don't have or carry the item I'm looking to buy. Thanks to all the employees.

CATHERINE my cashier was very kind and willing to help. Ask for her next time you go to Home Depot and you will have a great experience, guaranteed.

I came in looking for a few specific items and several employees genuinely went above and beyond to make sure that my experience was seamless. The store was clean and orderly everyone was wearing masks and ensuring that customers were appropriately social distancing. Overall up truly was a really good consumer experience and I will be back!

Rude employee, Alejandra! Rude manager Jimmy and other idiots that work at this store.

They have great customer service

Horrible management.. unknown older Hispanic female said she was the great, could not help me because she lacks the ability to listen to customers complaints

I was able to find products that I was unable to find at a previous stop. The staff was very helpful with my questions and resolved my situation in an efficient manner.

Dirty and terrible service.

great customer service from the painting department!!!!!

I like that this store is always busy. Lots of craft workers are in there getting the materials they need. So many craftspeople there shows they are trusted and HD gives them support.

Thanks Daijahna for making my shopping experience at Home Depot a great one! You're awesome!!

Always neat and clean inside and out. Well stocked and friendly helpful associates.

Very helpful employees! Had what we were looking for.

Could use some improvements.

I originally ordered an Amana dryer from your website thinking it was a great deal and HD was really providing great deals for customers. To my error I ordered am electric dryer not knowing I needed gas. Initially when I tried to call and ask about the return policy I was scolded and lectured by your rep about knowing what I’m ordering. I then went to the store to see if they could help me and they said they would and would schedule a pick up but I had to pay 75 dollars and wait a week for it and no one showed up. I then went to the store with the appliance to then be told they couldn’t return it. Worst experience of my life. Many products they sell online they don’t carry so buyer beware.

I recommend this store just wouldn't recommend Ramon, Pro Sales Manager. He was VERY rude and lazy. Any question I asked or would show him a picture of the part I was needing he would just point. Not only being in customer service but being a sales manager I expect more. Not sitting around talking to the younger women at the front of the store working. Horrible service!!!!!

Rented a PRESSURE WASHER from HD. My husband brought it home, it wouldn't work, we call and they say sounds like a piece is missing, he takes it back turns out indeed a gasket was missing, the associate replaces it. Husband comes home with the same PW, which should now be fixed, and we try again and it's STILL NOT WORKING. Now water is shooting out of the gun. Turns out ANOTHER separate piece was missing from the gun this time. My husband wasted over 6 hours of his time on a Saturday and gas driving back and fourth a total of 3 trips because of this HD error and absolutely nothing got accomplished. It is ridiculous that there are no checks to make sure that the equipment we rent actually works?!

great customer service

The customer service there wasn't good at all in my opinion. An unprofessional staff at the front

Courteous and knowledgeable staff.

associates never want to help, items are never where they should be, its messy, poor associate attitudes. I had to look on the top shelves for them item i was looking for.

The manger Arthur was very helpful with my purchase and answered every question I had.

Actually friendly staff! Everyone was very polite and asked if we needed anything even if they were busy stocking shelves. We've been to places where people sometimes wear headphones or avoid aisles with customers altogether instead of asking if we need help or even just working in the areas we're not looking for items.