#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(413)587-7812
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
350 Russell Street
Hadley, MA 01035
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Customer Store Reviews

  • 4.7 out of 396 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (396)
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Showing 1-30 of 396 reviews
I was helped to find everything I needed right away. Kim in the garden department was very helpf...
I was helped to find everything I needed right away. Kim in the garden department was very helpful and pleasant!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Abdullah & Craig in Flooring were very helpful in helping us place our order! Polite! Friendly! P...
Abdullah & Craig in Flooring were very helpful in helping us place our order! Polite! Friendly! Professional!
by
  • Verified Purchase
  • Recommended
five star review as employees always go above and beyond expectations
five star review as employees always go above and beyond expectations
by
  • Verified Purchase
  • Recommended
Emma was fantastic! She knew were to find an obscure item that I needed. She knew what I was ta...
Emma was fantastic! She knew were to find an obscure item that I needed. She knew what I was talking about when I named the item and exactly where to find it! Amazing! Give that women a raise!
by
  • Verified Purchase
  • Recommended
FLOORING ASSOCIATE WAS COMPLETLY RUDE AND AT THE END OF OUR INTERACTION THE EMPLOYEE TOLD ME I SH...
FLOORING ASSOCIATE WAS COMPLETLY RUDE AND AT THE END OF OUR INTERACTION THE EMPLOYEE TOLD ME I SHOULD GET MY STUFF ELSEWHERE NEVER GOING BACK TO A STORE LIKE THIS IF THIS IS HOW IM TREATED WHEN IM SPENDING MY MONEY THERE
by
  • Verified Purchase
Employees are very knowledgeable about products and very pleasant to work with. They helped me fi...
Employees are very knowledgeable about products and very pleasant to work with. They helped me find all the products I was looking for. The store was very neat and clean.
by
  • Verified Purchase
  • Recommended
The store was clean and costumer service was great.
The store was clean and costumer service was great.
by
  • Verified Purchase
  • Recommended
Super helpful at this location!
Super helpful at this location!
by
  • Verified Purchase
  • Recommended
I have made purchases in EVERY possible department at the Hadley Home Depot. The associates are ...
I have made purchases in EVERY possible department at the Hadley Home Depot. The associates are knowledgeable, helpful, friendly, and professional. It is, by far, my favorite retail store.
by
  • Verified Purchase
  • Recommended
THESE GUYS KNOW THEIR STUFF!!! There are days that I go back and forth to the store to buy or exc...
THESE GUYS KNOW THEIR STUFF!!! There are days that I go back and forth to the store to buy or exchange products and tools for our various home projects several times a day- I am received with a smile and promptly asked what I'm looking for each time I enter. Wicked knowledgeable staff and always willing to lend a hand or give building advise. THANK YOU!!!
by
  • Verified Purchase
  • Recommended
some employees are so knowledgable and others maybe not so much, but they all try to help. One pe...
some employees are so knowledgable and others maybe not so much, but they all try to help. One person took me over to the internet so we could research other. Another could not be bothered. The first one did not want me to buy the incorrect item and have to return it. He stayed with me until I was assured what I was purchasing was correct. When I had asked the other employee if he could help me, he just stood there without going out of his way like the other person did.
by
  • Verified Purchase
  • Recommended
Plant more trees in the parking lot, cuz during the summer, it is very hot to park there. Put up...
Plant more trees in the parking lot, cuz during the summer, it is very hot to park there. Put up signs in the parking lot telling people to reduce pollution by turning off their cars. otherwise, this store is well run
by
  • Verified Purchase
  • Recommended
Never would have found the product. Dan knew where it was, walked me. I was out of the store righ...
Never would have found the product. Dan knew where it was, walked me. I was out of the store right to it, and I was out of the store under 10 minutes. While I was there I saw dozens of products I use at home regularly but didn't know they were sold at home depot and I plan to shop there much more often.. The store is very convenient
by
  • Verified Purchase
  • Recommended
I gave an associate an unusually vague request -- "I need a piece of metal, flat, not too big lik...
I gave an associate an unusually vague request -- "I need a piece of metal, flat, not too big like anywhere between the size of a piece of paper and standard window, and magnets need to be able to stick to it" -- and they were able to figure out what would work and find it for me. Plus I picked up a pack of super strong tiny magnets while there. It was a great shopping trip!
by
  • Verified Purchase
  • Recommended
great employees,excellent people at the pro desk,needed help got it right away they were vary hel...
great employees,excellent people at the pro desk,needed help got it right away they were vary helpful and the store and restrooms were very clean as always
by
  • Verified Purchase
  • Recommended
I was treated by the Assistant Manager Tim Dean and Richard Nathan with respect and care.
I was treated by the Assistant Manager Tim Dean and Richard Nathan with respect and care.
by
  • Verified Purchase
  • Recommended
The paint department is terrific. They are knowledgable and have informed opinions they are happy...
The paint department is terrific. They are knowledgable and have informed opinions they are happy to share.
by
  • Verified Purchase
  • Recommended
Am a senior citizen/old lady. At this store, any employee I question about a product or best pro...
Am a senior citizen/old lady. At this store, any employee I question about a product or best product is always very friendly and helpful. If I don’t understand what they’re saying, I never feel that they are treating me as less mentally intact than a younger customer. Treated with respect is what I’m trying to write. Great store and great employees!!
by
  • Verified Purchase
  • Recommended
Best staff of any Home Depot store I have ever shopped at, and I have shopped Home Depot's in Gra...
Best staff of any Home Depot store I have ever shopped at, and I have shopped Home Depot's in Grand Rapids MI, Milwaukee WI, and now in this area. Joseph, Dale, Scott, Mike are rock stars !
by
  • Verified Purchase
  • Recommended
The employees at this Home Depot are the most helpful, respectful and available I've ever seen. I...
The employees at this Home Depot are the most helpful, respectful and available I've ever seen. I recently bought a house nearby that will be needing many repairs. After a few visits to this Home Depot, I decided to get a Home Depot Credit card as I won't be visiting any other hardware stores after experiencing such good customer service from the employees.
by
  • Verified Purchase
  • Recommended
well stocked, clean aisle and helpful, friendly staff.
well stocked, clean aisle and helpful, friendly staff.
by
  • Verified Purchase
  • Recommended
I have always received help at this store, if ever you think that a project is too large go and t...
I have always received help at this store, if ever you think that a project is too large go and talk to the staff here and they will give you all the tips and tricks to getting the job done! Five stars everyday at this place!
by
  • Verified Purchase
  • Recommended
Excellent experience in paint section. Helpful and professional associates who knew their area. C...
Excellent experience in paint section. Helpful and professional associates who knew their area. Clean, well-organized store.
by
  • Verified Purchase
  • Recommended
I went to home depot tonight to pick out a christmas tree for my apartment. Lou offered to assist...
I went to home depot tonight to pick out a christmas tree for my apartment. Lou offered to assist me right away as I was growing and helped me pick out an awesome tree that was right within my budget! He cut off a little bit of the bottom, as per protocol and then went as far as to help me pack it into my tiny corolla trunk. I was extremely pleased with his service and I highly recommend this home depot.
by
  • Verified Purchase
  • Recommended
Nice staff and well organized
Nice staff and well organized
by
  • Verified Purchase
  • Recommended
Farilyn in the shades/blinds department is top notch! We wanted to order some custom shades, and...
Farilyn in the shades/blinds department is top notch! We wanted to order some custom shades, and she made it happen within our limited time frame. She was helpful and professional! Thank you!
by
  • Verified Purchase
  • Recommended
The Home Depot #8452 Hadley store is always clean and all the products are easy to find. The cash...
The Home Depot #8452 Hadley store is always clean and all the products are easy to find. The cashiers are extremely friendly and very helpful!
by
  • Verified Purchase
  • Recommended
I came in with a good sized list, including some things I had no idea about but was told to get. ...
I came in with a good sized list, including some things I had no idea about but was told to get. (How many people know what backer cord or lithium spray is?) Every single associate I met offered to help and made it quick and easy to find everything!
by
  • Verified Purchase
  • Recommended
Staff are great, no stupid sexism if you happen to be a woman, helpful, they have what I need mos...
Staff are great, no stupid sexism if you happen to be a woman, helpful, they have what I need most of the time, and there are so sweet with my dog!!
by
  • Verified Purchase
  • Recommended
It’s true what they say about the Hadley Home Depot, the employees really do go out of their way ...
It’s true what they say about the Hadley Home Depot, the employees really do go out of their way to help. They won’t just point or tell you the aisle number, they will actually bring you to what you’re looking for. Everyone is nice and willing to help and that always makes the experience a good one. Whether you’re building a fence, fixing a door, creating a garden walkway, or just looking for help with fixing something, they will find you a solution and help you figure it out.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Showing 1-30 of 396 reviews

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