Reviews for Hanover #4168

I've been to a lot of Home Depots over the years, but after the exceptional service I received at your Hanover store I can say it's one of the best. I'm a retired USAF Colonel and have lived in a lot of places over the years, so I've been to many home improvement stores. I'm also an Architect and like to do most of the work around my homes myself. Your manager Darrick and team members Rosemary and Kira were all very professional, knowledgable and friendly, especially Darrick! Your Hanover store will definitely be the one I go too when I need a home improvement item(s) in the future. You are lucky to have Darrick on your team. He's definitely a leader and exceptional manager. Others respond favorably to his management style. I appreciated his knowledge and expertise when explaining various tractors and equipment to me. Finally, how he resolved my frustration because of the delivery problem was exceptional. My only recommendation is the Hanover Home Depot get its own large delivery truck. With all the deliveries stores do now, you will definitely need one, and not have to rely on another store.

A store you can ALWAYS find an associate to help you. Friendly and courteous. This store values my business and it shows! The associate offered me self checkout (long lines at the registers) and I said "I don't like self checkout" and he said "that's ok I'll help you and then all you have to do is pay at the end." What a relief- because I would have just came back or not purchased anything that day if he had not helped me. It's not that I can't use self checkout, I would rather have a friendly person doing my transactions. Self checkout is unfriendly, lame and so anti-social.

Great friendly service. Keep up the great work.

We ordered hardwood flooring from Home Depot and are very happy with the service and knowledge their employees have about the available products. I would recommend the Hanover Home Depot.

WHAT IS HAPPENING AT THIS STORE!?!? I have been shopping here for 4 years. There is clearly a change happening. As a former market manager for over 20 years, you notice culture changes, even if they are small. At this location it is a HUGE change. Greetings at the door, engagement by the floor associates, clean and stocked aisles, engagement at POS. This did not happen before, but its happening now and the culture shift is noticeable. Kudos to Carrie and her team.

friendly and helpful sales associates.

Very helpful employee. We purchased several items and he helped with all of them. Really took the time to make sure we got everything we needed. Store was clean.

Like all Home Depot’s great to shop in. I usually go to the Home Depot in Shrewsbury, happen to be in Hanover it’s a great store too.

Friendly, helpful employees. Great product selection.

This store not only had every product we needed, but associates who offered to guide us to them, fetch us a big cart, and load them. We had 3 different employees that helped make the shopping experience delightful!

because of my age and health, I have no transportation and rely on others to take me everywhere to shop or bank if Home Depot sold food and clothes I wouldn't have to be taken anywhere else

Abe Lippy at Pro Desk is AMAZING!!!!

Store is always clean and organized. Well stocked as well. Love seeing the same friendly employees there like Jonathan and Laurie.

Yolanda is always very friendly and helpful. I look forward to chatting with her and Abe when I visit.

Sales associate was very friendly and knowledgeable about product being purchased - refrigerator. She was able to answer all my questions and appeared genuinely interested in assuring my satisfaction. Problem occurred when product was delivered by 3rd party. Prior to taking refrigerator off truck we were advised that door could not be changed as per our request and as noted on the order. At first, delivery person seemed to indicate that this model could not be changed. Then his story changed to "special tools were required for this manufacturer" therefore door was not changed. I refused delivery and contacted local store for resolution. They tried to contact 3rd party delivery company but they said delivery company was not answering their phone. Will contact store manager to try to resolve issue.

I have shopped in many Home Depot stores on the east coast including MD, PA, and FL and this is by far the best of them all. The associates at this store are the most friendly of any home improvement store I have ever visited and are helpful and knowledgeable. It is truly a pleasure to shop at this Home Depot.

Awesome experience during this crazy COVID life! Great sales! Super nice employees!

If you need extra help in the paint department , make sure you see Jane. She knows things about the products that are very helpful. Also she will go out of her way to help you find something you have been looking for. The ladies at the self check out were very helpful too, best experience in the paint department ever.

From entering the door someone was available to direct us to the proper aisle we wanted, later coming back to see if we found what we needed. I wish I could remember her name. All employees were helpful. But I do wish the Cashier Kimberly would have informed us that our appliance did not qualify for the Military discount. Was unaware there were restrictions.

great customer service for Mike and Kolton.

store is very organized people are very helpful

We enjoy shopping at this store. We are always provided the help we need and leave with the correct supplies.

Isles are always blocked up with over stocked items. customers can not navigate thru the store with shopping carts. The store is Too Small.

Friendly and helpful staff. Clean store. Non judgemental when I refused to wear a mask.

Store is clean, spacious, employees are plentiful and helpful. Aisles are not cluttered with stuff. Garden center could be larger. The parking lot is somewhat cluttered with rental equipment and excess garden supplies reducing an already small lot. Overall very good.

This is the best Home Depot I have ever shopped in. Customer service is fantastic. They have a great ASM, Brian. Eric & Derrick in Garden know what they are doing and are very professional and helpful. I live in Maryland and will now drive 45 minutes and pass 2 other Home Depots just to shop here. Store is neat and clean. Looks like their grand opening. Associates are fantastic, friendly and helpful.

Poor management. Employees spend too much on their own personal phones. Terrible management of Virius precautions. Some employees did not wear masks and some come very close to customers.

The store is well stocked, the employees are knowledgeable and the store is clean.

I found the ideal power hand tools and miscellaneous materials I needed to finish a church project I'm working on - no problem. Was "ushered" to a check-out counter by a very friendly and helpful cashier named Carrie. Even with the Covid-19 situation, this was a very easy Home Depot shopping experience.

Thank you too all whom are still working.