#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(585)240-8430
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
770 Jefferson Road
Rochester, NY 14623
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Customer Store Reviews

  • 4.7 out of 466 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (466)
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Showing 1-30 of 466 reviews
MY store
Home Depot is ALWAYS my go to. Even if I consider looking anywhere else, I know that it won't be the same great experience I ALWAYS get at Home Depot. I consider no where else. I LOVE my trips to Home Depot.
by
    • Recommended
    Awesome!!!
    Meg was great just love going to this store all the employees are so nice and helpful
    by
      • Recommended
      Hope that "Joe" is working, he knows everything!
      God bless whoever dreamed up 'Shark Bites'
      by
        • Recommended
        moulding
        great selection, low price, high quality
        by
          • Recommended
          Friendly and Helpful Employees
          All our purchases/returns are done effortlessly. Employees are fabulous at this location
          by
            • Recommended
            Jessica is an awesome cashier
            She went above beyond her job she asked me if I found everything and asked if I wanted a bag. She explained why I should use a bag. Very solid employee.
            by
              Great Customer Service
              Recently shopped flooring in the Henrietta store, and I’d just like to say thanks to the gentleman working Sunday. They were very helpful and made my shopping experience productive and worth the effort!
              by
                • Recommended
                All About Service
                Came to price an item. Gal at door assisted immediately, called Joe in appliances, fifteen minutes or so we were out the door with a new freezer. Joe made such good sense, we bought it then & there!! CUSTOMER SERVICE LIVES!
                by
                  • Recommended
                  Customer Service Desk less than helpful
                  Tried to buy a $1,000 tool chest and have it delivered. Sales associate seemed like I was a bother to him. I left without it. Another retailer will more interested in the sale.
                  by
                    There must be a great management team!
                    There are so many exemplary staff here, so managers must be doing something right. It is always a good shopping experience, well stocked, clean, and friendly. They earn my loyalty and seem appreciative for it.
                    by
                      • Recommended
                      Great Features
                      I always like the product from Home Depot.
                      by
                        • Recommended
                        Bathroom remodel
                        All the employees were extremely helpful.
                        by
                          • Recommended
                          Consistently Great Shopping Experiences
                          We can normally find the items that we need in stock. It is relatively easy to find items in the store because it is well signed. The staff are friendly and always ready to take questions.
                          by
                            • Recommended
                            Employee
                            Joe he’s always nice and helpful he’s the one I go to for any questions and that’s why I like going to that store my wife says the same thing. Thank you Joe. From Bruce & Lorrie
                            by
                              • Recommended
                              Blinds treatments
                              Chris is so good and experienced in blinds section.
                              by
                                • Recommended
                                Henrietta Store
                                This store is awesome! Great customer service and the knowledge that the associates have is incredible!!
                                by
                                  • Recommended
                                  Cool hardware store
                                  I am very satisfied whit this store very convenient helpful
                                  by
                                    • Recommended
                                    Henrietta Garden Center
                                    All plants were very healthy looking and everything was very organized and neat!
                                    by
                                      • Recommended
                                      fair selection of items
                                      store has fair selection of items, but costumer service is down, train you employees HOMEDEPOT.
                                      by
                                        Great helpful employees
                                        Five different employees helped me and all so nice and helpful: Diane, Sarva, Haydar, Mechelle and Cay
                                        by
                                          • Recommended
                                          Terrible staff
                                          Lawn and garden staff refused to help lumber staff who were overly busy
                                          by
                                            Clean, friendly,efficient
                                            Shopping around for anew stove today and visited another very well known retailer first. We found the store filthy and difficult to shop. Upon visiting the HOME DEPOT we were very impressed with cleanliness and displays that were easy to shop and compare. Staff was very helpful, knowledgeable and polite. I will definitely shop here for my next purchase…
                                            by
                                              • Recommended
                                              Diane F was outstanding
                                              Thank you Diane for being such a great asset to Home Depot. From the ease of my return to you helping me in plumbing and electrical abs then checking me out . Outstanding customer service !
                                              by
                                                • Recommended
                                                Nobody acknowledged me
                                                Walked in and walked through the entire store and not once did an employee even make eye contact or say hello
                                                by
                                                  Great service and prices
                                                  Always a pleasure to shop at this location. I found everything I needed for a last minute Christmas project.
                                                  by
                                                    • Recommended
                                                    Needed a Security Camera ASAP
                                                    We had some vandalism in our back yard on some Christmas decorations and the Sheriff suggested we get a Ring Flood Light Camera. We went to Home Depot as I had a gift card. Our cashier Sandra was so helpful and knowledgeable! You could tell she loves working here at this store and loves to help others, which is refreshing the way things are now during Covid and no one wants to work, and those who are, are pretty miserable! Sandra in our opinion went way above and beyond in answering questions and explaining she has the same Ring and loves it! She showed us how it works on her phone and answered questions we had. Sandra is a keeper!!!
                                                    by
                                                      • Recommended
                                                      Helpful crew early Saturday morning
                                                      Was greeted by a chashier who directed me toward an employee who was extremely helpful. He assisted me to select proper subflooring for a project, helped pull and load material to our cart. Probably the best HD experience ever. Thank you, thank you
                                                      by
                                                        Great assistance
                                                        Diane helped me exchange a light bulb for the brightness and length of usefulness that I needed for the best value. Since my husband passed away two years ago Diane has often provided an excellent education for the wide variety of projects I am learning to do by myself. She makes me laugh but never laughs at me! That's an extra bonus!!!
                                                        by
                                                          • Recommended
                                                          Washer & dryer LG
                                                          My wife and I bought these back in January. She loves them!
                                                          by
                                                            • Recommended
                                                            Excellent costumer service
                                                            Very organized place, I loved the customer service by "Meg" during checkout, I definitely plan to come back in the future. Great location
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 466 reviews

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