Reviews for Imperial Beach #671

The service of their employees are excellent great experience encourage me to keep going to that store in particular thank you!

the employees never want to help

scheduled a carpet measure. Associate was on time. Was in and out in a matter of minutes.

IB store has the friendliest employees. They greet you, very eager to help and are very knowledgeable. It's easy to find things, they do match online pricing and the parking situation is great.

Home Depot has earned my customer loyalty.

sometimes is a good filing buying from this store...... sometimes a little bit of disillusionment about the service because is difficult to find someone to help

I was able to come into the store, get what I needed, and check out all within 10 minutes. The friendly employees all greeted me and helped me find what I was looking for. I'll keep coming back because I know the Home Depot has what I need and it really does help this "doer get more done".

Lumber personnel will help you with your project needs, Job well done Guys

the store has always had a good variety of flowers and new products on the shelves.

Store was neat, the associate of the day was keith, great customer service and made me wait nothing as he greeted me instantly as I hopped in line to check out

This store would be Five Stars if it was only about the staff. Management is the part that needs work. They are a small store that has always moved alot of product. Management needs to hire more staff! They do more business with less staff, in return it takes time to get help at this store. The positive side is the staff they do have are usually very knowledgeable when they can get to you. in other words be patient. oh and good luck getting a flat or lumber cart (once again Management!)

I'm happy but also disturbed as well. In the many many years of coming here with excellant customer service especially from Associates like long time Associates, who always asks about me and my family and has excellant people skills. Today I observed excellent customer service but also withness horrible service as well. I asked a Sales Cashier for help near Fasteners, he called 3 times and a diffrent department helped me from his call to the isle with Fasteners. As I was waiting, I saw an employee more or less brush off 3 customers who happen to be Hispanic. Im gonna assume that had nothing to do with anything but it looked like she didn't have time or the patience or something. She told them you'll find it in that isle and continued to walk away. Needless to say I saw them aimlessly wonder down the isle to find fasteners for their daughters shelves. I couldn't help but notice while I was being helped by an Associate in Fasteners, the mother of the Hispanic party of 3 following my associate. After he helped me I said please help them, they need help. They thanked me many times and we both nodded in agreement of the previously observed poor customer service. They showed him their project and were helped. After he helped them I explained to the Associate what happened prior to his arrival and how much customer service has really changed. He was helpful as well as the cashier, while others were too busy to even call for a helper. My review might never help anyone but Ive said my peace and if she was my employee I would retrain her customer service skills or let her go. I would really hate to find out she was a manager of any sort. That would be disappointing. Well. Customer service is still alive in some.

Associates work very hard at meeting customer’s needs despite the obstacles they face from time to time.

very clean with a very profecional employees I will came back for sure.

Great job by everyone!

Juanito & Evelyn at the Imperial Beach Home Depot offer the best service I have ever experienced. They care about me as a customer, and care that I have all the materials I need to complete my renovation projects in a timely manner. They are always accessible & willing to assist me as soon as I need help. I appreciate them, & I thank them for taking care of me always.

Home Depot is ranked #1 in my book!

If you need appliances head over to speak to Irma. She was such a great help. I had no knowledge about appliances and she was super patient and explained everything. She realized we were embarrassed to ask questions. She also sent us home with options we could look over. She didn’t pressure us and yet we came back the next day to make our purchase. She made my experience a wonderful one and I would highly recommend her for all your applicable needs.

This store is always very clean and well-stocked. I have yet to have any employee not be very friendly and helpful. I am impressed by the overall general knowledge of the employees in this store. So far, every question that I have asked has been completely and expertly answered. I am particularly pleased by the accurate responses I get for my questions about where a particular product is located. I would like to single out one employee (Sakurako) for being extremely helpful and making me feel like I am a special customer.

I have been a very satisfied customer for many many years, hope to continue thank you.

All the pro desk personnel provide excellent service. Very friendly and very caring.

Very thankful for the Home Depot team for making my every visit a nice one.

Alexis was so nice to wait for me. And she seem to really care about my project.

I am a property manager and Senior Team Member who frequently visits this Home Depot for materials needed on a monthly basis. I have had plenty of good customer service experience throughout the years but none like I recently experienced thanks to Alexis from the Pro Desk. Alexis was very professional and helped me find exactly what I was looking for as I was actually leaving. She definitely saved me a lot of time and pressure to get this specific job completed. Aside from her professional demeanor, Alexis was super friendly, funny and down to earth. I only hope that I get the opportunity to run into her again. Alexis is exactly what great customer service is all about and defines the type of characteristics we should all be fortunate to encounter.

Great customer service, very clean store. Always very well stocked

Great customer service from a very helpful lady at the Pro Service Desk, she went out of her way to help us find what we’ve been trying to get with other local Home Depots and construction stores. Our Veranda fence panel and gate kit is finally n the way!!!

Great store!!! I always find everything I need, very clean and great customer service.

I would like to acknowledge Nashelli for her great customer service. I was struggling carrying two 38 gallon boxes and had asked her if she could have someone bring me a cart. Nashelli asked one of her fellow employees if he could bring me a cart while she process my payment, the employee ignored her and kept talking to his colleague. She then asked another employee to help her and he was of no help. Nashelli then took it upon her self to help me get a cart so that I may carry my boxes out of the store. Nashelli was the only employee who showed not only empathy but great service! Thank you!

Store clean. Employee helped me find everting I needed to complete my project. Store very clean and I was able to get everything I needed. Staff was very friendly.

There is no place like my home store HomeDepot 5Star!