Reviews for Jacksonville #3655

Great associates and I was greeted by all and was asked if I needed help no matter I went in store . Great place to shop .

The store was clean an orderly when I visited it in mid-April. The staff were pleasant and helpful in directing me to the department I was looking for, and getting an associate to help me. That person gave me all necessary information regarding the appliance I was looking for. I called a week later, and was able to order the appliance over the phone. That associate was very helpful and thorough in taking my information, and advised me what to expect regarding delivery, both before and after. A pleasure to talk to.

Thank you ! Ms traci thomas from the flooring department . you are awesome !

The store is clean and the associates are very friendly.

Store management is great! Everytime I come here I am greated by helpful and knowledgeable staff :)

The store was clean and organized. The man in the section that sold lawn mowers and weed eaters was very helpful to me by finding the item I was purchasing

Customer service is best at this store! We were welcomed many times and asked if we needed assistance. Throughout entire purchasing experience we were made to feel we were very important.

Friendly staff, plenty of staff around willing to answer any and all questions. Very helpful. Store was neat and clean

this store is clean and stock well. the employees go out of their way to make sure you have a great shopping experience. so far I visited this store 2 times and call on the phone 1X to get help placing a online order and in each situations it was so pleasant. the person on the phone was outstanding in helping me correct my ordering. one outstanding employee Phillip was not only very helpful in the store helping us but once our order was completed he assistance us with loading it in the car. I absolutely recommend this store in Jacksonville to anyone and everyone.

The store was clean, all of the employees throughout the store were very polite and friendly and everything we were shopping for was available.

I love homedepot the employees always a great help

I had a great shopping experience with Home Depot. The store was fully stocked of my desired items and I was greeted with a friendly greeting throughout the store.

What a rare find these days in any retail outfit to get an employee who is quick to assist, knowledgeable and pleasant all while getting you out in a timely manner. Maurice from the paint department is that employee and I hope HD knows what an asset he is to the team

I would like to offer my gratitude and thx for sale's cashier person (Tina)! My shopping occurred 03/07/21 at 12:31pm - 3655 00005 95025 - and Tina was both pleasant and eager to complete my buying experience, for this day.

Store staff were extremely helpful and took great efforts to locate what I needed. Even while waiting for them to locate item I had numerous other staff offering to help me. Everyone had a good positive attitude. Cashier was also very helpful and extremely nice.

I have become a huge fan of Home Depot. I usually go to Lowe’s. Now Home Depot has my business. The last two weekends I have come to purchase items on the to do list. The people here are so helpful especially Marcus and Jake. The gentleman in the paint section is spot on. Need paint color figured out go see Maurice!

I had a great experience at the JACKSONVILLE store due much to the help of the Fine kitchen and bath consultants. My particular consultant was Rick Laughlin Who assisted me in my Purchase and helped me with the Decision process. I had three other stores I could’ve bought the same item from but I feel confident in both the price, the attention, and the delivery provided by this JACKSONVILLE store. Great job!

This store is the best Home Depot I've been in. The staff is available and attentive. If an employee doesn't have an answer to a question, they'll take you to someone who does. No one is too busy to help.

Over all it was a great experience! Wonderful association and they where willing to help me. Was ignored by the young lady in the paint section. But these other associates made up for her short comings.

Great Home Depot. These folks really go out of their way to make shopping easy. Ask for Keith.

Every visit to this Home Depot is amazing! All the employees are always professional, kind, friendly, knowledgeable, helpful and a pleasure to deal with. If an employee can't seem to help us, they guide us in the right direction or find another employee that can! We always look forward to visiting this Home Depot!

The morning associates at the pro desk are great and helpful people

Had to pick up 4 dozen fence pickets, could not find what i needed, checked store web page to find out they did not have any, I would have to go 48 miles away, so I had to buy extra material to cobble together the project. Associate helping me load asked if I considered the item I really needed. I told him the store is out. He said 'no, we're not, we have plenty.' I mentioned the stores web page. He said, 'oh, sometimes they just don't keep the web page current." So now I had to go back in to make an exchange. The cashier, with whom I made the original purchase, barely hid her contempt and displeasure with doing a return almost as if I was interrupting her day (she's on a register) or burning up her time (I was the only one in line). The associate loaded the cart as I did the return and then helped me load my vehicle. When I got home to unload, I was able to see the crap he had selected for me. A number of pieces look like they could be the dunnage for the load and some are just plain unusable. Am I going back to do battle for extra fence pickets, nope, my time is worth more. But buying trips like this is exactly why HD fell way off the table as one of my go to places...unless a last choice....

The store employees need a lot of training!!!! Not one single employee greeted us or offered to assist. Go to Lowe’s!!!

We were looking for appliances, and Lauren in the appliance/cabinet area set us up with exactly what we needed in about 20 mins!! She was AWESOME!!

This store is great. I drive 90 minutes each way when I have a large order. The staff is friendly, helpful, and engaging to customers. Things are neat, clean, and where they are supposed to be when looking up item locations on the app. If I needed help, an employee would help me find the item or information I needed. I have not experienced long check out lines or times any time I visit. I wish there was a store like this closer.

Great store with plenty of helpful employees. I always go to the DEPOT!

The staff were great. Mr Coleman was knowledgeable of the appliances i was interested on and he completed my order in minutes. I encountered 3 staff members. All were friendly and very helpful.

Clean store with consistent lay out and inventory. Service at Pro Desk keeps me coming back, as well as my preferred products. Behr paint, Custom Building products and Ryobi tools.

Went to the Home Depot in Jacksonville to purchase a Traeger with a Black Friday "accessory bundle" that included a cover, shelf, etc. They had the grill in stock but not the bundle. Florinda and Brandon in the Garden department helped me purchase the grill online in the store so I would be able to get the bundle. I left the store with the grill and received an email the next day saying the accessory bundle had shipped and will be here in a few days. Florinda and Brandon rock!