Reviews for Keller #6548

This is my “go to” store for tools,supplies,etc. I do a lot of my own home repairs and new installations. Dishwasher,attic fan,adding electrical outlets, ceiling fans(3), etc. On one plumbing project,toilet fill valve mod. I ask an employee the location of some parts. During the conversation he suggested a different approach. Worked better than my original plan. Another trip my product,attic fan,appeared to be sold out. I ask and an employee who immediately found several stored on the floor level below the normal location. Employees literally taught me how to self checkout. Products here are sometimes large and not easily handled. The employees are the main reason this is my first choice for repairs or projects.

Mismarked prices- didn’t ask for any price matching - just for them to put correct signage. Mis- priced gloves - not rectified either. A lot of lack of responsibility.

Went online first and item was as listed in store and in stock

The People at HD ae so much more talented at the trade advice you need compared than your competitors.

This is where we go to fix and improve our greatest asset, our home.

Custom ordering shades for windows was easy. Yancy was outstanding in providing professional service.

Overall I have been pleased with the Keller location. However this mornings store experience in the paint department was anything but. The associate assigned to the paint counter was to put it mildly was rude. My wife and I (the only two people at the counter) waited without so much as an acknowledgement. Is it too much to say “Hello, I will be with you in a moment.” Apparently for this employee the answer is a resounding YES. When the employee felt we had waited without any acknowledgement long enough she was unfriendly and terse. Hopefully my paint was mixed properly.

Every visit I have had over the last 5 years have been exemplary of outstanding customer support.

Went to buy a Christmas tree. The guy was on top of it and re

I often find myself looking at all the Home Depot items and making my mouth water planning my next project. Thank you JP for your help this morning

Staff is always willing to help and very knowledgeable.

I bought broken new appliances here and took months to resolve. I had to run down employees because they were trying to avoid helping me find stuff. I’ve had expensive industrial tools that was missing hardware. I’ve had a large order of masonry in which they shorted the order with my letting them know they owed me more while they charged me for it.

Totally satisfied with product availability, no required unscientific mask mandate, and totally satisfied that we could actually find and speak with store personnel to receive assistance.

Greeted by Nick, the manager and Monica, one of the assistant managers. Store was clean, well stocked and the cashier, Keenan was fast and thanked me. Great Home Depot location.

I do a lot of custom fabricating as a hobbyist and this store never disappoints when I need something not of the norm at most hardware stores. For that I am thankful that Im so close to this location.

Love this place ❤ the staff are always so helpful. Inventory is organized and readily accessible and available.

I went to Home Depot last evening. I wanted items in two parts of the store. I asked for directions to the pocket door parts. The staff members who gave directions sent me straight to them. My grandson was with me and he needed light bulbs for his room, since it was feeling like the "Twilight Zone". Jack helped me find the LED tubes I needed to keep my kitchen lit. He took me to a modern lighting. With these helpful employees, I left the store renewed in the concept that in person shopping was a joy.

The Customer Service clerk Oz went out of his way to get me the best deal possible and the manager helped me with all of my questions. I will definitely continue to shop at this location for their great customer service!

Worst employee I came across at Home Depot in the paint section. She lies with an open face even though she got the wrong type of paint.

Experience quick and efficient!!! Found what I was looking for and got checked out quickly!!! Customer service was friendly and knowledgeable.

Wow! Smooth, friendly and efficient from the greeting at the door... assistance in finding and loading heavy boxes of utility shelves... through check-out... and loading boxes into the trunk. A Great shopping experience. Would have been a 5 star review, had the isles throughout the store not been cluttered with free-standing displays... difficult to maneuver through.

I have used HD exclusively over the last 20 years. I shop in the store but also do my research on your website to verify availability of products. This saves gas and time. Lately (the last season) any garden or lumber I've searched for that are typically in demand, are out of stock and I have to get in line to be notified by HD of future restocks. This has been my largest driver to look for alternatives. I'm frustrated when HD cannot give me an est for availability of needed products.

I have always received great service when I shop at the Home Depot Store # 6548 in Keller, Tx.

Great customer service from Jackie over in garden tools.

I love my Home Depot store, as mentioned in the survey it's close and I can get whatever I need there. I enjoy the good customer service and the quick in and out it supplies me. Plus I'm 84 so the close handicap parking helps too.

Not friendly towards some people on todays experience.

Guys... go to this stores home garden section! Great selection and healthy plants. If you have any garden questions.... seek out a lady by the name of Jackie! SUPER ...super woman... a self proclaimed “plant nerd”! Love me some Jackie!!!!!

The Keller,TX Home Depot is the best! As far as I'm concerned, they have the best employees of all of the Home Depot's in the area! Annette and Candi are awesome!

Hard to find someone to assist. When I did find someone they called the person in the dept I needed. That person was assisting someone which I was okay with but I was told He would help me when he finished. He did not instead went to help someone else who was not waiting. I waited almost 35 mins to be assisted. I had to go someone in another dept to get me the assistance. I then waited another 10 mins once I was assisted it literally took them 5 mins to help me. So in all they could have helped me earlier before assisting people who were not waiting. Poor customer service