Reviews for Lexington,SC #1106

Bought 165 pieces of lumber had to load myself and had to work around someone’s truck .

I bought a refrigerator last week and it was delivered yesterday. The salesperson was very knowledgeable and took time to explain the different choices. The delivery men were very pleasant and patient in having to maneuver the frig through a tight spot.They communicated with each other well to do this . no scratches!

Unfortunately our experience was not good. The customer service was unfriendly and rude to us. We needed help applying my father’s military id to his purchase and the lady did not help us, only repeatedly said “you need the app” my father does not have a cell phone much less know how to use an app. He has his military ID on his driver’s license which they will not accept. After I responded he didn’t have a phone she proceeded to say, very sassy sounding, “don’t you have a phone then?” I don’t live with him and much less how do you know if I’m related to him, if this older gentleman just needed help with his military id. Help him. Put it in manually. Don’t treat us like we are idiots when your store changed the policy.

I entered the store about 20 minutes before closing. I attempted to locate the part I was looking for before seeking assistance. Sam in Customer Service could. It have been more helpful. She was patient, tenacious and diligent in her efforts to assist me in finding f the part I was looking for. She said she was not successful unless I found the part - and we did! Home Depot is fortunate to have such a caring person on their staff. Even though the question was out of her area of expertise, she was willing to continue to search the database until we located the part.

Sherry is the best!!

Sherry is great, always greets us when we enter, and is efficient when checking us out!

I contacted Home Depot for a new shower. My job was sent to a third party who did a terrific installation and had excellent customer service. I made the down payment through Rebath and my first payment online through Home Depot. Making my second payment was beyond difficult. I received multiple emails letting me know I had a balance with a link that read, "Review and Pay". I clicked the link and saw my job, but there was nowhere to make a payment. After phone calls to 3 different Home Depot numbers and a text chat, I ended up contacting Rebath who was able to take my second payment. I have never worked so hard to pay a bill. I wasted about an hour trying to make this payment. I will never use, nor recommend Home Depot pro services to anyone. I wish I had found Rebath on my own, they're awesome! I hate to think how much money Home Depot received for adding absolutely no value to this job. I do not recommend Home Depot Pro services.

Mike in Millwork at the Lexington location was fantastic. He assisted with the proper doors, etc. for our home. Seen more like a friend when all was said and done. Would recommend to anyone

I moved to Lexington from out of state in July. The house we bought needed a lot of yard improvements. I made dozens of trips to various stores, but noticed that Home Depot had the most organized and lovely garden department. I stopped shopping elsewhere because I was so pleased with the quality and price of the plants at this Lexington store.

Checking out is as important as getting everything I need, but when I'm ready to check out, Sherry always makes it happen super fast with little or no confusion.

THE EMPLOYEE BARIO IS MORE THAN HELPFUL AT THIS LOCATION!

I am very happy with the customer service I received at Home Depot. The staff was very knowledgeable and professional. I highly recommend shopping here.

Lexington SC Home Depot is AMAZING in service and well stocked …. Thank You

Always good service! Today's trip was better then normal because the store was not crowded! I visit this store a lot and get good service even when busy.

I was truly surprised at how friendly and helpful the four people I dealt with in the Lexington Home Depot were today! I was also very impressed with how quickly they were able to help me. I was expecting to be in the store an hour, I was there maybe 15-20 minutes. I was extremely impressed that they definitely seemed to care about their customers. I will be back!

I had an issue with appliance delivery being changed last minute which normally wouldn’t be a big deal but I had flown in from New Jersey specifically to be at the house I just purchased for the delivery. I found out a few minutes after my plane landed that my delivery date was changed to approximately three weeks later. I drove straight to the store from the airport and was planning on canceling the entire order. Keith the assistant store manager helped me so that I would not be moving into my new home with no refrigerator. Hailey was able to get my Samsung washer and dryer delivered as the fridge stove dishwasher and microwave were all LG and appliances are delivered at the same time. Thank you Keith for making sure that I will at least have a mini fridge in my home when my family makes the final move to Lexington next week and Hailey for helping me get get those 2 appliances delivered so I don’t need to go to a laundromat for 3 weeks. You are both amazing and I appreciate you both.

I enjoy this store over other home improvement stores. My preference.

Excellen, helpful staff every trip.

Employees are always polite and helpful, going above and beyond any inquiries presented so much that I prefer not to go anywhere else for my home improvement needs.

Kahana is an outstanding employee and is the reason I will be back. All employees were helpful but she exceeded everyone else in her knowledge and friendly service .

They were very helpful in locating product I needed and helpful in service

First, I was impressed that so many Dad's (employees) gave up their Father's Day to assist me. I've always felt comfortable in a Home Depot store and this store was no exception. The Customer Service staff were exceptional, and I got all my answers from knowledgeable staff. It was very easy to check out.

It is always a pleasure to shop at the Lexington Home Depot. The employees are warm and friendly. They are more than willing to assist when seeking a particular item or to answer questions about an item. Thank you for making it delightful to visit and shop in the store.

We came into the stock to pick up an item showing 5 in stock online, when not being able to find the item on shelf I asked customer service for help. The gentleman who was sent to help kept telling us that the item was not sold in store. After giving the employee the item number I found 3 in top stock. Even after showing the employee he still declined to believe. Finally he got a ladder and got the product we needed. Then at self checkout the employee said "shame on you" when asking if I scanned the correct number of items. Not sure why I am being shamed for? Just rude and lazy employees!

I've always enjoyed going to Home Depot in Lexington. Very friendly staff, knowledgeable and willing to assist.

Staff in the appliances area were extremely knowledgeable and friendly!

Stan went above and beyond to make sure my daughter and I had everything we needed for a concrete project. I never write review but the customer service he provided deserves praise.

This young man was so incredibly kind and helpful!

Store associates are extremely knowledge and friendly. Very honest and straight forward.

Highly recommend this store above all other local home improvement stores!!! The employees are very helpful and kind.... Very pleased with everything, thanks!!!!