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Filter Reviews By:Rating, Profile, Gender, Age (325)
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Showing 1-30 of 325 reviews
May 3, 2022
Customer service
Mona provided amazing customer service!! Go check it out
by
Recommended
Apr 30, 2022
Everything's really easy to find and the employees creep people good
I I bought all my DeWalt tools are my saw and I love them and I have no problems with them
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Recommended
Apr 16, 2022
Blindside
First of all the lady that I saw at the self checkout when you first walk in the door was very unpleasant she had no positives that ranked you a five star. I asked her a question she was rude and unfriendly.
Moving on down the line I asked another lady who was smiling and she actually told me good morning before I said anything to her her name was Mona. I asked Mona where I could find some thing and she took me back to Garden Center to the fencing I was needing. Mona even went and got A flatbed cart and lifted the two rolls of fencing onto it and then when I realized since there was one 100 foot roll I asked if we could get that one she was happy and took the two rolls off the cart as another sales associate a gentleman and garden center placed the hundred foot roll of fencing on my cart. They were both very pleasant but I’m sorry I did not get the gentleman‘s name. Mona then walked me over to the cash register and garden center and then took the fencing out to my vehicle and placed it inside of it. She was so helpful and kind and friendly she had a smile on her face that could light up around it was wonderful to see that kind of customer service again she was wonderful and so was the gentleman who lifted the roll and put it on my cart he was friendly also. So those two employees are why I gave a five star rating. And I would highly recommend if you ever go to the Los Lunas Home Depot make sure you ask for Mona she’s got a personality that is amazing thank you for a wonderful job.
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Recommended
Mar 31, 2022
No Garden Customer service
Thousands of pounds of garden materials to buy and nothing to put it on. Get carts to garden.
by
Mar 27, 2022
Awesome assistance!
Even though we live in Albuquerque, the Los Lunas Home Depot is closer to us. We wanted the stock tanks, and two girls at the Home Depot loaded three tanks onto our cart, and offered to load into our trailer, which we declined. Thanks alot!
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Recommended
Dec 3, 2021
kitchen design
Recently I had the opportunity to work with Michael Curry to redesign my kitchen. He was very personable and, more importantly, knowledgeable about the cabnets I needed and dealing with the bumps in the road that come with a remodel. Would highly recommend him.
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Recommended
Sep 24, 2021
Great customer service!!!
Have never had a better shopping experience. Didn't get lost among the professional contractors that spend big bucks.
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Recommended
Jul 29, 2021
Im old !! I shop this store or online at least once a week. Sometimes i need help finding things ...
Im old !! I shop this store or online at least once a week. Sometimes i need help finding things i need or help loading. I always find someone to help.
by
Verified Purchase
Recommended
Jul 27, 2021
Visited the flooring department and a young girl named Olivia was always helpful. She assisted us...
Visited the flooring department and a young girl named Olivia was always helpful. She assisted us on both instances we were there.
-1 star because they were out of the vinyl t mold & other employees not as friendly or approachable as her.
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Verified Purchase
Recommended
Jul 18, 2021
Shipping is extravagantly expensive.
Shipping is extravagantly expensive.
by
Verified Purchase
Recommended
Jul 10, 2021
The employees are friendly, courteous and very helpful. The store is clean, organized and well st...
The employees are friendly, courteous and very helpful. The store is clean, organized and well stocked.
Excellent experience!!!
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Verified Purchase
Recommended
Jul 7, 2021
Self checkout Attendant Megan is always so helpful and nice great staff!
Self checkout Attendant Megan is always so helpful and nice great staff!
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Verified Purchase
Recommended
Jun 20, 2021
The store manager lacks the customer service skills for his position. I don’t believe I have ever...
The store manager lacks the customer service skills for his position. I don’t believe I have ever been treated so poorly as a customer, especially when my store purchase this week alone have totaled well over $8000. When asking for certain item that are kept under lock and key you have to ask repeatedly in order to get someone to help you. Lowe’s is right next door and they will get my money from this point on.
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Verified Purchase
Apr 19, 2021
Continue to find that employees are especially helpful with us elderly people! We appreciate thei...
Continue to find that employees are especially helpful with us elderly people! We appreciate their extra sensitivity!
by
Verified Purchase
Recommended
Apr 14, 2021
This Home Depot is great on returns. I was directed to the return desk and was taken care of quic...
This Home Depot is great on returns. I was directed to the return desk and was taken care of quickly and accurately.
by
Verified Purchase
Recommended
Apr 9, 2021
The associate in garden center was very friendly and helpful. She scanned flowers for me to see w...
The associate in garden center was very friendly and helpful. She scanned flowers for me to see what the sale prices were. This store has plenty of pretty flowers for sale.
by
Verified Purchase
Recommended
Mar 29, 2021
I came by recently for a small purchase and saw that roses had come in. I went over to check if ...
I came by recently for a small purchase and saw that roses had come in. I went over to check if there was a particular variety I was interested in getting but without high hope because roses often are just standard popular brands. I actually discovered that you had the one I was interested in. I was just thrilled. I promised myself I'd come that Thursday if I got an income check I was expecting that day. Sure enough, I came back (earlier). I couldn't wait! I bought 8 roses bushes! They were 1.5 Showtainers Roses at $9.98 (affordable) and the variety was "Pinata". Wonderful. They are gorgeous.
They bloom out in yellow buds with a tinge of red and as they die off, turn white with red. I am just delighted. Thank You!!!
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Verified Purchase
Recommended
Mar 29, 2021
Clean aisles friendly staff great location
Clean aisles friendly staff great location
by
Verified Purchase
Recommended
Mar 19, 2021
This home Depot store always has what I need which aids in me finishing my clients job on time so...
This home Depot store always has what I need which aids in me finishing my clients job on time so thank you and your employees I love shopping her it like my get away place.
by
Verified Purchase
Recommended
Mar 12, 2021
I will be a loyal customer of this store for years to come. When there was a mix up with my charg...
I will be a loyal customer of this store for years to come. When there was a mix up with my charge card that caused me to lose access to my funds and not be able to complete my purchase 4 employees went out of their way to help me resolve the issue. I ended up being able to leave with the tool I needed to start a job because of their awesome customer service.
by
Verified Purchase
Recommended
Feb 22, 2021
Friendly and helpful employees available to offer assistance, store is clean and fully stocked
Friendly and helpful employees available to offer assistance, store is clean and fully stocked
by
Verified Purchase
Recommended
Jan 15, 2021
We have a store that finally has some people that know what they are doing. Try this store befor...
We have a store that finally has some people that know what they are doing.
Try this store before going anywhere else.
Friendly people and clean environment.
by
Verified Purchase
Recommended
Jan 15, 2021
The store is well stocked, has courteous, helpful, friendly staff. Very impressive to be helped ...
The store is well stocked, has courteous, helpful, friendly staff. Very impressive to be helped by folks with a good attitude.
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Verified Purchase
Recommended
Jan 5, 2021
I came in frustrated because i couldn't figure out how to complete my project. David in hardware ...
I came in frustrated because i couldn't figure out how to complete my project. David in hardware came up with a smile and greeted me asking me if i needed any help. When i explained my problem with my project he quickly walked me atound finding all the parts i needed. He didnt jist tell me an isle number and brush me off he showed me what part i needed and how to use it correctly. I was able to return to the job and complete my priject with ease. I will drive from Albuquerque to los lunas just to get the service and help that David gave. Thank you so much this is why I will only shop at Home Depot.
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Recommended
Dec 28, 2020
I had a great experience on 12/27/20 buying a dryer. Your associate Trey that worked on appliance...
I had a great experience on 12/27/20 buying a dryer. Your associate Trey that worked on appliance that day help us so much. Very kind and patient with me and my husband. A very big thank you
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Verified Purchase
Recommended
Dec 27, 2020
I love the Home Depot! On this particular visit, I was quite disgusted with th e majority of the ...
I love the Home Depot! On this particular visit, I was quite disgusted with th e majority of the customer service representatives! Two customer service people actually walked away when we got in line. We were never acknowledged. I had to ask to be helped. Karen (how appropriate!) at the customer service desk was the rudest person I’ve ever seen at this store. The exact opposite of friendly or helpful! Trent and Anahy were wonderfully helpful and friendly and were happy to pick up the slack of the other employees. Anahy saw that we were being ignored by the other cashier on duty and went out of her way to help us. She is friendly, professional and knowledgeable and we will seek her out on our next visit. Trent was also exceptionally helpful and also went above and beyond to help us and even helped take our $350 worth of items to our car and helped load with a great attitude and a “thank you for your business” mentality. I was very impressed with both of them! However, if I ever have to deal with Karen (she was on duty at the customer service desk on 12/19 @ 11:51 a.m.) I will take my business right next door. It’s very sad that she can treat customers so rudely and extremely unprofessionally during a pandemic when there are plenty of people who would be happy to have that job! Please reconsider your staffing! I really love shopping at this store and am truly disappointed that one nasty employee can ruin the entire experience! I appreciate Anahy and Trent! They were a perfect example of how customer service should be done! Big thanks to them for their help and being a great example! Their help made this experience go from horrible to wonderful! Thanks to them both!! Those two deserve recognition at the least and a raise due to their ability to retain disgruntled customers! Because of them, I will return!
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Recommended
Nov 21, 2020
Super pleasant story to be in all very nice employees everything in stock well maintained in gene...
Super pleasant story to be in all very nice employees everything in stock well maintained in general
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Verified Purchase
Recommended
Nov 8, 2020
Susan is very good check out person. Very friendly
Susan is very good check out person. Very friendly
by
Verified Purchase
Recommended
Sep 25, 2020
Clean and helpful staff
Clean and helpful staff
by
Verified Purchase
Recommended
Sep 4, 2020
The personnel at this store go above and beyond expectations. They are knowledgeable, courteous a...
The personnel at this store go above and beyond expectations. They are knowledgeable, courteous and proactive! This location is the best in the State!