#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(860)648-6407
Tool & Truck Rental(860)648-6470
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
80 Buckland Hills Dr
Manchester, CT 06042
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Customer Store Reviews

  • 4.5 out of 547 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (547)
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Showing 1-30 of 547 reviews
my go to home project store
been doing some pumbing work at my condo soon will be replacing my eletric boiler and will get all my parts at the home depot yes baby
by
    purchased garage door opener with installation
    I purchased a garage door opener with installation and 7 days later I have not heard when it will be installed after contacting Home Depot and the installation company
    by
      Returns by Charles at 8:11 am 1/23/23
      I observed Charles being very gracious to the gentleman in front of me at returns. He was equally as gracious to me.
      by
        • Recommended
        Great Employees
        Sales representatives are very friendly.
        by
          • Recommended
          Great Customer Service
          I was having a hard time locating some weatherstripping tape that I had seen on line. One of the supervisors looked it up for me and located it on an end cap that I had walked right by (LOL!) on my way to where most of the weatherstripping materials are located. He then walked me right to the display. Very helpful!
          by
            • Recommended
            Gary is amazing!
            Gary and Ricky/Rich went above and beyond to help me. I am more than satisfied
            by
              • Recommended
              Great service
              My time there was great , helpful staff, kind!!
              by
                Forcing self checkout
                This home depot is forcing the use of self checkout by not having csr on duty to run a register.. It's not a customer's job to ring out your product. You want to be a big box retail outlet then out staff on to do the job instead of forcing your customers to do a job they do not like to do or if u r doing this then give the customer a percentage off the sale for being one of your employees for that time frame.
                by
                  Second worst experience at Home Depot
                  I went into Home Depot to buy a refrigerator asked for help in the appliance department and was told no one is working over there. So I had to pick up Vissani fridge by myself 7.1 cu.ft and load on cart. I go to check out and the employee starts scanning and goes to check out I ask to use my pro extra ID employee told me it’s to late and she she has nothing for me. So I go to customer service and the same employee follows me there. Only I was down with customer service I asked for help loading it in my car. The say the called someone, I wait no one came so finally they tell me they are at self check out. I wait there no one comes so I wait out for the no one comes. I went back in the store for help Roberta starts yelling in pointing in my face that the store is closed, I was try to explain that I still needed help she didn’t want to hear it, so I spoke to another employee for help. This is the Second time this has happened to me in Manchester Home Depot, first time with my 2 yr old daughter. The store employee pretty much holds me hostage In the store with my daughter blocking the exits. I don’t know if is the way Home Depot trains, it’s employees.
                  by
                    Poor Customer Service
                    never have i had such a poor experience at a home depot. noone cares about doing their job, people are lazy unmotivated and don't listen! Rich the Manager was a good dude
                    by
                      The workers at this store are so helpful.
                      I shop often at this Home Depot and they always have what I’m looking for.
                      by
                        • Recommended
                        Friendly and fun customer service
                        As a woman I hate going to Home Depot. However, I had the most fun experience with the cashier there, Maria. We discovered we were the same age and exchanged a few stories. And not once did she mention a hammer or nail, LOL overall the store is super friendly and everyone there is so helpful.
                        by
                          • Recommended
                          Super friendly
                          Was going to self checkout and an employee told me she would check me out. She was upbeat and friendly!
                          by
                            • Recommended
                            Isles full of dripping garbage
                            This store needs to stop allowing their employees to literally leave shopping carts of dripping garbage in there isles. You really expect customers to have to step through that in order to shop?
                            by
                              great customer service
                              Rahana helped us check out and was very friendly and knowledgeable
                              by
                                Great Atmosphere
                                Very happy I seem to always find what I need at Home Depot!
                                by
                                  • Recommended
                                  The staff at the pro desk always goes well above their duties of requirements
                                  I have to say I e been here at this Home Depot everyday as a contractor I practically know ever employee by name or face at least and am always treated well
                                  by
                                    • Recommended
                                    Great customer service
                                    Sharon M. Should be the go to for most product intel and customer assistance
                                    by
                                      • Recommended
                                      Knock your socks off service
                                      I’m a regular and avid purchaser at Homedepot, and have always been made to feel welcome as a customer. It truly is a Home from Home when the staff are so friendly and genuinely happy to be of help. As a DIYer the very feeling of wandering the aisles of goodies brings a feeling of well-being. I can’t remember the last time I left shopping at Homedepot with something other than what I set out to buy. Other stores don’t seem to have that something HD has. So I’ll be back.
                                      by
                                        • Recommended
                                        Customer Service
                                        Even thought the store was packed the sales associate showed kindness and patients by taking the time to make sure I found what I was looking for.
                                        by
                                          • Recommended
                                          Manchester store is almost always helpful, friendly, easy
                                          At this store you usually get quick service if you need it. People are usually friendly and make every attempt to get your questions answered quickly or to help you find the thing you are looking for.
                                          by
                                            Friendly staff
                                            I’ve been a Home Depot customer for years now, my latest interaction at the store proved to be exemplary, incredibly helpful and friendly staff I will certainly return again
                                            by
                                              • Recommended
                                              Good place to shop
                                              bought some things at a good price
                                              by
                                                • Recommended
                                                Great store
                                                We shop frequently at the Manchester Store in CT. We have enjoyed the store, employees, and the really great customer service.
                                                by
                                                  • Recommended
                                                  Manchester, Buckland Hills Home Depot
                                                  Please express my appreciation to Danielle for the assistance and great job she did.
                                                  by
                                                    • Recommended
                                                    Better hope someone can drive a forklift
                                                    I wanted to get a power tool. The endcap display was empty but I found one in the overstock area, high above my head. I located an employee and pointed it out. He went to find someone that could drive the aisle picker. He returned a few times saying he couldn't find anyone. Finally after about 15 minutes, I left.
                                                    by
                                                      Thank you
                                                      Had the pleasure in getting help from Rahana and she was very kind and helpful with my purchase!!!
                                                      by
                                                        • Recommended
                                                        1 found this review helpful
                                                        Watch out for Angela
                                                        Very helpful employee in the plumbing section. He’s been there forever and always great New cashier, Angela is full of complaints and insults. The woman needs some training in how to treat a customer. She did something wrong on the register and became flustered and decided it was appropriate to say it was my fault as I’m not a pro. She repeated this 7 times. All because I pressed the email my receipt option. If you’re having that bad a day Angela, stay home.
                                                        by
                                                          Empty shelves, no employees to help
                                                          Always empty shelves with no employees scheduled at night to help anyone. Have to wait 20 minutes ti find someone to bring stuff down from their overheads because you don't schedule anyone to stock your shelves.
                                                          by
                                                            Great Store!
                                                            Staff at pro desk is hands down best
                                                            by
                                                              Showing 1-30 of 547 reviews

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