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Filter Reviews By:Rating, Profile, Gender, Age (288)
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Showing 1-30 of 288 reviews
May 26, 2024
Friendly and helpful employees
Shopping is much easier when friendly, knowledgeable employees take time to help you.
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Recommended
Apr 8, 2024
large fltaheaded mop
the greeter and helper was fred conn and he is always polite and coureous and helpful
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Recommended
Mar 19, 2024
Electrical needs
I bought all my electrical needs to finish wiring my house. Joe in electrical was amazing!!
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Recommended
Feb 10, 2024
Just what I was looking for !
I found the vanity for our bathroom which was just what I was looking for ,with good workmanship put into the building if it . I had looked at a competitor merchandise and found their poorly made and not very sturdy .
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Recommended
Jan 16, 2024
Great employee
I struggle to articulate how Home Depot’s employee, Joe North, phenomenally exceeded our expectations in customer service. We needed assistance with dimmer switches and 3-way and 4-way switches - a complex request, which the store promptly directed to Joe.
A veritable knowledge-base on electrical fixtures, Joe amazed us with his in-depth understanding. His expertise encompassed even the smallest details about our desired switch types. Moreover, his superb communication skills and unwavering patience simplified our otherwise complex subject matter. The entire experience turned out to be an insightful lesson, thanks to Joe’s teaching inclinations.
Joe ensured we didn’t just fill our cart with switches, but also gained a profound understanding of their correct handling and installation. His dedicated service made us feel like an essential part of the Home Depot family.
A warm applause to Joe North, who merits not just five stars, but galaxies for his unmatched professionalism, extensive knowledge, and exceptional teaching ability. Exceptional job, Joe!
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Recommended
Jan 13, 2024
Ryobi 18volt tire inflator
The preset features and longer hose sold me on the PCL001B 160psi high pressure inflator. One thing I did notice you can run it for 5 minutes and turn it off for 5 mintures to not over heat the unit.
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Recommended
Dec 26, 2023
Knowledgeable employees!
My husband and I received excellent service from Joe North. Joe was friendly and willing to help, and he went the extra mile to explain products to us. Ultimately, we purchased everything Joe helped us with.
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Recommended
Nov 14, 2023
Greatest Home Depot
Greatest people work here! Professional,Knowledgeable, Caring.
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Recommended
Nov 11, 2023
Wonderful workers
Worker went above and beyond to help me find the product I wanted.
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Recommended
Jul 19, 2023
Helpful staff
I bought insulation today and the staff was very helpful
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Recommended
Jul 12, 2023
Excellent help
The woman in appliances was a great help and very friendly
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Recommended
Jun 27, 2023
AWESOME shopping
As a handyman, I love shopping at Home Depot. Everything all in one place. Great Customer Service as well. Who could ask for more?
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Recommended
May 30, 2023
Superior Service from Pro Desk
Mark from Pro Desk provided guidance and recommendations while explaining products needed for replacing my large deck project. From composite boards, railings and everything required in addition for a deck above a walkout basement.
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Recommended
May 28, 2023
Great Service!
They know how to treat a female customer - just like the male customers!! This is not very common!
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Recommended
May 14, 2023
Weber Grill
Love our Weber grill!
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May 12, 2023
Great Shopping
Everything I was looking for was there
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Recommended
May 8, 2023
Amazing prices and selection
Courteous customers, excellent products, it's not taking you a half hour to find someone to help you like at other places. I was in the store a total of a half hour and had everything I needed and was leaving. If you forget something they send someone to go grab it for you quick that is so amazing! As a new homeowner they got my business permanently!
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Recommended
Apr 28, 2023
Good service
Manager Matthew Dowdle is very helpful, listens and works with you from start to finish.
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Recommended
Apr 21, 2023
Good luck finding someone to help you
If you go there you better hope you know what you want and that its where it's supposed to be . Finding an associate that gives a dam may prove difficult.
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Apr 20, 2023
Great Customer Service!
Every time I go into Home Depot, I am immediately asked by the first associate I see if I need any help finding what I want. Each and every employee seems to know exactly what aisle and shelf my desired items are located. Amazing!
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Recommended
Mar 7, 2023
Decent store
The store does have the normal home building stuff but they have eliminated the vet discount unless you buy a smart phone and download the app.
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1 found this review helpful
Feb 7, 2023
Amazing customer service
Alex Perras was absolutely amazing today asked if I needed anything and then helped me find and load the objects in my cart and then into my car. Exceptional customer service from this young gentleman!
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Recommended
Jan 17, 2023
Extremely helpful employees
I had a great time with staff and my shopping experience.
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Recommended
Nov 15, 2022
Customer Service
Tonight at The Massena Home Depot the service we received was by far the best!!! Above and beyond any visit we’ve had!! Gold star staff!!
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Recommended
Nov 11, 2022
Everyone trays is like we were family.
They are always eager to help us with purchases.
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Recommended
Nov 6, 2022
New Fridge
Bought an LG refrigerator. The process went flawlessly. Great price great service. Expert delivery and installation.
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Recommended
Oct 29, 2022
Thank you!
Associate Russ went above and beyond to help us find what we were looking for. All the employees at this location were helpful and kind. Very appreciated.
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Recommended
Sep 23, 2022
Carrie
In my current home much of the supplies were from Home Depot in Massena. It’s finally finished and a beautiful home. I am buying another home in a different town and all of the supplies that I want to put into it are the ones from Home Depot including doors and windows.
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Recommended
Sep 4, 2022
Best Employee
Kevin is always the most knowledgeable employee! Service is always above and beyond!!
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Recommended
Sep 2, 2022
Great associates
Staff are very helpful! I wanted an item on a pallet on the top shelf and had assistance in a very short time!