Mira Mesa #6679

Donald, a tattooed man in his probably late 30’s covered in tatts (not that it matters — just don’t want to confuse him with some one else), darker tan complexion with black hair in returns clearly didn’t want to help w/my return, I didn’t have a receipt for the items I purchased as I just moved and just recently unpacked the box with some of my returns. He kept slamming buttons on the screen & muttering stuff under his breath “how the stupid computer wasn’t working” touching random buttons that didn’t make sense and slamming his hands down on the counter. He then insisted that they don’t sell the items I was trying to return. He scanned one item it didn’t come up right away but then I’m not sure if he figured out how to do a non-receipted return but he scanned it again after and as by miracle the item all of a sudden appeared in the system. He asked when I purchased them & I said at most 6 months ago I don’t remember but pretty sure it was in Jan/Feb and I told him from the get go that I don’t have a receipt nor the gift card I used for the purchase and he kept huffing and puffing and saying how returns can only be made within 90 days. Okay… I’m not going to apologize to someone for my own stuff taking precedence over a few small items that needed to be returned and were lost the last couple of months in the move. Overall SUPER uncomfy and not helpful he tried to tell me that I didn’t purchase the items at Home Depot. At one point he seemed like he was trying to stall or not even attempt to return the items as he was pressing random buttons. I brought them back in the original packaging unopened and still in the same Home Depot plastic bag that you get at check out but ok. Guy seemed on a trip. Rude and overall unpleasant. Maybe he was having a bad day idk.

I bought some lumber on April 04 , 2 Hispanic employees needs more training on customer service and instead of ignoring and avoiding eye contact to customers

The Mira Mesa Store has always been our "go to" store ever since it opened!! Close-by, people always answer my questions and even made friends with a few of the employees over the years.

Although I always have great experiences with Home Depot employees. Ethan stood out among the best! Great customer service from someone who obviously cares about his customers! Great job Ethan!

I got my water heater replaced through the home depot. It was about 1k cheaper than what other companies quoted me at (Final bill was $2400 for a 10 gallon water heater in the attic of a business address, other places quoted me above $3500). They outsourced the job to Delta Mechanical in San Diego and those guys were friendly and efficient. Super easy process for me. Would recommend to anyone.

This store is well stocked with all items that I need for my home projects

Good place to buy all construction materials

I needed help in locating a specific product, I thought I had the correct item in my cart and when I asked for a confirmation, I had several ladies from the pro center assist me and got me to the correct product that I needed. I asked another rep to help put the 50lb bags in my cart, he stopped what he was doing to help me. I checked out and needed assistance in getting the heavy items in my car. Chris took some time from the self-service checkout to assist me. He was very kind, conversational and helpful to help me because I would not be able to life the 3 heavy 50 lb bags. I am so grateful for all of the kind, helpful and knowledgeable people who happily helped make my shopping experience perfect.

Why is self check out there when they have Clarissa making a scene if you don’t let her help you? Sure she is special needs and that’s great, but I don’t wanna deal with her or anyone else that’s why I go to self check out. Second time she does this thing and the poor supervisor gets stuck with having to deal with her all day long. Just ridiculous

Store employees and cashier were very friendly. I was able to get help and find products that I am looking for. Highly recommend this store and would buy from again and will recommend to a friend to shop at Home Depot at this location