Reviews for Mt Laurel #914

I'm not sure this is a store review, more of a service review, the appliances we purchased were not installed properly and the installers left with the parts to complete the installation. The dryer has a 'steam' function which will not work without a water line attached, the installers did not attached the water line to the dryer and left with the parts which the manual indicates are included with the installation kit, the manual also has an installation checklist, which indicates the water line needs to be attached. They also removed parts from the job which were not theirs and also necessary having been required to remove the appliances. There was a collar on the dryer vent which extended to dryer vent to the exhaust system which they removed only to state on their way out the door that we 'needed a collar' to complete the installation of the dryer, well of course we do, they removed the collar. The installers also removed an extra long gas line that I purchased some years ago for the purpose of replacing the short line that came with the appliance, you know the type, cheap and subject to kinks and leaks, so even if I wanted to replace the appliance gas line with the longer gas line I have to now buy another one. When I called the store I was put onto discuss the matter I was put on hold for 20 minutes at which point someone took my name and number, let's see if they even get back to me today, meanwhile the appliances are inoperable, washer is connected and there's no dryer. One more thing thing the Dryer sits about 4" higher than the washer, same brand which makes no sense, the very least the installers could have done would be to adjust the legs. When it came to the installation that's what we got... the very least possible level of service, it was hardly worth the wait. I intend to purchase the items to remediate this incomplete installation at Home depot and if and when they call discuss the matter further, we'll see what happens.

I am writing to share my very positive experience with several staff members of Home Depot at the Mount Laurel location.  Of all days, I picked the hectic day after Christmas to use my 10% coupon. It turned out that the day didn't even matter because each staff member I interacted with could not have been more knowledgeable or courteous, even with with my "Trump, Make America Great Again" mask.  Many store employees elsewhere in retail have not been professional regarding my mask, but each one of Home Depot's employees treated me quite well and I appreciate that very much!!! I have to point out the expert assistance I received from Ericka and Jason. They were able to assist me with the Weber grill I ordered and have it assembled and delivered. He selected the requested vinyl cover for my model and grill cover as well.  Today, 1/5/21, the grill was delivered and placed exactly where I had requested!!! Wow. After removing the protective wrapping,  it was assembled perfectly and the cover fit perfectly!  Such a fantastic experience!  Thank you to everyone involved! Next department was tools. I needed a saw table to fit a specific sized saw. Jamal and Jonathan helped me around the entire section and then actually demonstrated on how to utilize it properly.  Wow!!!  Next department was paint. Sergi could not have been more accurate in advising how much paint I needed. However,  being stubborn, I insisted I wanted to purchase 2 extra,  5 gallon primers and ceiling paint containers. He politely advised against it based on the square footage I gave him, but prepared the paint anyway. I did end up using only 1, 5 gallon primer and ceiling paint. I should have listened to him, lol.  Lastly,  as I had purchased 8, 5 gallon paints, a propane tank for the new grill I ordered, the table saw, I was able to have assistance from Paul in loading it all into my car. What customer service!!! The charges were processed expeditiously,  accurately and delivery of my grill was spot on to the placement on my driveway to the date of delivery I requested!   Please extend my thanks to each of the employees mentioned? I want them to know that they made me feel like by a valued person, not just a customer.  With gratitude,  Antoinette

Very nice store. Great location next to 295. Perfect for me. I have shopped here many times because it is so convenient on my way home from work.

Best Customer Service!!! If you ever shopping for Appliances ask for Mr.Warren:)

I needed 3 particular items and through research on my PC Home depot may have had all 3. Website is never quite correct:( We took a shot and went to the Mt.Laurel location. It was crowded as it was a Sunday and I thought oh boy perhaps I should have stayed with online shopping. Then my husband after parking the car realized he forgot his mask. I then heard a HD associate say do you need some help. I said yes but first I need to dig in my hand bag to get him a mask. Associate said, no problem and he went and got us a mask. Then he personally assisted us to every item we were looking for. He was professional, knowledgeable in the products. What would or could have take us an hour or more took us 15 minutes to find all three items. 1 - Christmas tree and 2 RYOBI products which we would never have found given where they were located. Howard Horen is a true asset to HD

Very helpful employee and friendly manager who further complimented the employee to me. Sounds like a good team. Congratulations.

I SHOP AT THE MOUNT LAUREL HOME DEPOT ALMOST EVERY DAY, I WOULD LIKE TO SAY I KEEP COMMING BACK BECAUSE OF THE CUSTOMER SERVICE I RECEIVE. I WOULD LIKE TO THANK MARRYANN FOR ALL THE YEARS OF GREAT CUSTOMER SERVICE AND ALL OTHER EMPLOYEES I HAVE INTERACTIONS WITH.

Very clean and organized

Team members are super friendly, and ready to help out! :)

Friendly and helpful staff that will get you the answers you need to assist with your DIY project. Item prices are good and guarantee a lower price then the other home improvement stores. Even better are the tremendous sales they advertise. Thanks Home Depot!!

Had a rotten experience on 8/4/20. Rude and lazy support when trying to buy a microwave.

not enough employees vs: crowd. no displays for large items.

Fred in Lumber knows how to appear pleasant; however, his customer service skills are lacking

When it comes to projects, such as carpet installation and flooring, be prepared for a nightmare.There are numerous hoops to jump through: 1. Schedule someone to measure your home (not a problem), but they do not bring you samples as you have to go to your local Home Depot to pick them out. 2. Wait for Home Depot to reach out to you or call them to give them the products you're interested in installing. Keep in mind the naming conventions or product names and/or colors may not match with the 800 number you call for your measurements. 3.You have to follow up with the nearest Home Depot and Installer to either have the products delivered (extra money) or to pick up several days before installation takes place (omitting carpet and padding as the installers will bring this). 4. If you are not paying attention to the layout of the carpets in the floor plan as you may end up with seams where you don;t want them to be and they don't tell you. There's more to say but it will simply sound like I'm rambling. Very disappointed with Home Depot when it comes to project work as they do not seem organized internally (store and customer service). If you're just going there to pick up something, you should be good.

I had a great experience shopping at your store recently. As usual, you had exactly what I needed. Your checkout line was organized and fast. The cashier, Sharon, went out of her was to be helpful and was very friendly. She suggested opening up a credit card, to save money on this purchase, which I took advantage of. Thank you Home Depot and Sharon!

The appliances department was super helpful today. Very proactive and not lazy. I appreciate that.

Well stocked store in perfect location. Helpful and friendly employees!

I had to call another store to tell them how to process a return. Ridiculous

Store was kept neat and stocked where thing should be

The returns cashier department is 100% better than it was many years ago. Employees are all friendly and professional. Still, prefer not to have to find someone to help in various departments all the time. Otherwise, great store and location.

I needed a grill for the evening meal, having lots of company coming over. Jason Huang of the Maple Shade, NJ Store was SO VERY HELPFUL! He helped me find a great grill and he even helped me put together a few of the pieces so that I could take it home and start it up! --GREAT Guy!

The manager Warren is extremely helpful and courteous Thank you warren!

Went to Home depot to look at refrigerators. Got prices for the models we liked and Info from Mitch our salesperson. Went to another appliance store to compare. Went right back to Home Depot and Purchased the LG model that we liked because Home Depot offered Quicker delivery.

STORE WAS WELL STOCKED. SALES PEOPLE WERE VERY HELPFUL.

A nice place to shop. You can get whatever you need to complete home projects.

The store was clean. The products were easy to find and the associate, Gay, in the power tools & nuts and bolts section was very knowledgeable, professional, and personable. Made my visit less stressful. The best Home Depot that I've been to so far. I live in Mount Holly but was in the area & decided to visit this Home Depot. Glad I did!

I have shopped at this Home Depot for years, and will continue to shop here as long as I have projects to complete. And, like I said in an earlier question, the store is always clean, well stocked , and associates are very knowlegeable and friendly. I have recommended new neighbors to drive a bit further and go to the Mount Laurel store, where I know they be happy that they did.

Employee Antonio was extremely helpful, professional, and knowledgeable. He was able to help customers in both fluent English and Spanish with the same level of respect and professionalism.

Inventory, is usually low at this store compared to the other stores in the area, and experienced a few items on the shelf defective. Item I picked up on sale after Christmas was damaged, and by the time I had the time to test and return it, the items was no longer available for sale. They do have the best nursery during the warmer weather.

THE CHRISTMAS TREES WAS VERY BEAUTIFUL