Reviews for N Frisco #6513

I made a large purchase that include big stones and huge amount of rocks, cement bags that worth more than $1000, hence I also purchased the delivery service. However, 3 days before arrival, they texted me and said it must be rescheduled. I already paid the contractors to be at my house on that day to help me unload the materials but Home Depot messed it up. I had to go to Home Depot, picked up the heavy materials myself and rented a box truck to bring them home, took almost half a day for us to unload. Still, they not only didn't give full refund on the delivery service, but also did not give a discount on the box truck rental. Then after every was done, I still received text from Home Depot saying their shipment would arrive on scheduled day, and they CANCELED within minutes due to " not able to pick up the materials". Whats the point of delivery service if their people can't even load the materials. I believe this is a scam and will fight to get my money back

I had a issue with one of my purchases and had phoned in to the Frisco store but wasn't able to resolve the issue over phone. I went to the store and was met by JODY Customer Service who immediately solved our issue. Thank you JODY for your OUTSTANDING action. we are very great full you work our our home depot shopping store.

I received great service from Yolanda and Auturo. Yolanda went out of her way to make sure that I was comfortable in my wait. There was several things going on with my order.

I’ve been living here 12 years and I shop at this store on a regular basis and majority of the times I find the tools or other sources I need.

Fully stocked garden supplies

Managers are amazing

We actually just went in to buy some replacement light bulbs. No big deal. We found just what we were looking for and then at checkout...boom! We fell in love with this adorable cashier! Her name was Lilliana and she had both my husband and me laughing and smiling while in line and then for the rest of the afternoon. Top notch employee! Thank you Home Depot! Cant wait to go back in a few days for spring flowers, shrubs and mulch!

After we paid to have someone come out and measure the space where we wanted to place a microwave oven, it took us over 2 1/2 hours in the store before they could help us do it. No one seemed to know the process couldn’t figure out which ones would fit in the space, then told us if the one they gave us didn’t fit we would have to stop pay a restocking fee . I can’t tell you how bad the experience was.

I purchased a Husky Workcabinet on 12/30/2023. After purchasing the cabinet, I ran into some issues trying to haul the cabinet home. I met with Maquala in Customer Service at that point. Maquala was awesome in assisting me with options for getting the cabinet home. Not only did she work out that issue, but the next day an issue arose with the delivery. I called Maquala back and she located the confusion issues and fixed them. I want to commend Maquala for being an employee who went above and beyond over those few days to help out a customer in a very professional and courteous manner. Maquala is an asset to this Frisco store and Home Depot itself. Thanks to Maquala for a job well done.

Maquala and her Manager (who came to the counter) and the young lady that performs sign language was very nice and kind and understanding of my situation. Home Depot need to use them as an example of what WORLD CLASS CUSTOMER SERVICE is. Thank you guys because you made my day when i was in a jam.. Please do not take them for granted Home Depot and give these people a raise because they all deserve it and a HUGE BONUS.... Thanks again

During this visit to the Home Depot # 6513 Frisco, I needed some assistance with a special k size of overhead light - (4 ft T8 fl / soft white 2 pack) as there several similar items and / or sizes. The Gentleman in the Electrical Department was very helpful and I was able to purchase the correct one. The Cashier (Shirley) also was very helpful and was able to find the price of a discounted item which I was wanting to purchase, but it did not have a UPC Tag. The entire trip was a complete pleasure even though it was a very busy and there were a load of people checking out.

I possibly had the worst service at any store, and I have been shopping at Home Depot for the past 25 years. Firstly, six employees walked by none of them offered to help. But I asked a lady if she could help me find some long equipment and she said she could not because she was not on the clock and walked away. Then I approached to employees that were chatting away and I apologize for interrupting them because I needed some help, one of them offered to help and tried to look for someone that could locate the lawn equipment I was looking for. Several minutes went by she passed me two times did not provide an update or how long it would be before I could get some help. At this point I was very frustrated and asked to speak to a manager, Scott the manager showed up and try to rectify the issue by giving me alternate option since the product I needed was no longer available. He even adjusted the price which was very thoughtful of him. Once I got home and opened the package, they have provided me the wrong equipment and no batteries or charger with it. Had to go back to the store and return the product and decided to shop at a competitor.

Rust-Oleum Glow in the Dark for plant containers.

Maryann in the Appliance Department was extremely helpful and courteous. I will be back in the future to buy other appliances because of her.

This location always has a lot of employees available to assist customers. They always seem to have everything in stock that I’m looking for. Employees are very helpful and always someone available to help you check out if there’s any issues. Overall a great experience in this location.

My husband and I had a yard project requiring planks of wood, paint, etc. everything we needed was available. The store is well stocked and the personal are friendly and helpful. We love this Frisco location.

I purchased a Magic Chef wall oven, I had searched orther Brand Stores for this Oven, Price and Availability was the Best at HOME DEPOT.

Had to wait over 40 minutes to get someone in Gardening to load 8 bags of top soil. Was on hold over 15 minutes before anyone answered their phones (placed on hold) so I could talk to a supervisor. Worst service I have ever encountered at a Home Depot.

Plants for our landscape. Great price and healthy plants. Well cared for

Great experience at home depot, the cashier (Colton )was very helpful and friendly.

Excellent Service - Excellent Hope Depot location

This store has had a bad vibe for many years. The employees hate helping customers. They avoid eye contact and the dejected lok on the face of employees when you approach them make you feel like you are the biggest nuisance.

This location has the best selection & variety of plants for all of my gardening needs. The staff is also very helpful & professional. Once you try this Home Depot location, You will not go anywhere else! :)

Went to Home Depot in frisco. Met Dave-Amazing customer service. took me right to where I needed to go. Directed me to next associate, Marc, in plumbing who got me my part in 10 seconds and told me how to install. Linda saw me coming at checkout and promptly scanned my purchases and was super friendly. Today customers can't find employees who know what they are doing and love their jobs. These 3 at Home Depot were the best. I won't shop anywhere else!

Lauren helped me with my purchase and unfortunately I bought the wrong size. I drove back 20 minutes later and she helped me return and leave with the correct size purchase. She took ownership of her role while maintaining great customer service!

I really like how helpful everyone is here.

I was Helped by Rich and got me right to what I wanted and out in less than 5 minutes. Thanks Rich

Prices are good. Employees are friendly and helpful. Almost always have what we want. Location is convenient for us..

The spring bulbs had a great variety.

I always enjoy our shopping / exploring and learning new things at home Depot. It has been great interacting with staff. Home depot is art of possible for me