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Filter Reviews By:Rating, Profile, Gender, Age (160)
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Showing 1-30 of 160 reviews
Oct 27, 2021
Home Sweet Home Depot
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Recommended
May 31, 2024
Pro Xtra Pasadena
Thank you Michael Aguirre for your help at Prodesk
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May 29, 2024
Rental Tool Department at Pasadena location
I purchased two tall planters and was told by an employee in the garden section to visit the tool rental department for guidance about the size drainage hole needed to take care of peace lilies. John Tech is top notch and was extremely knowledgeable. His help made it easier to be prepared to take proper care of my plants. I appreciate John for his time and expertise.
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Recommended
May 23, 2024
Home Depot Pasadena
I received excellent service Mike at the pro desk.
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Recommended
May 11, 2024
My favorite Home Depot Store
I love this home depot because it is always clean and organized. My wife and I take the kids and walk around looking for our next project on weekends.
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Recommended
May 11, 2024
Extremely HELPFUL!
I came to purchase Mulch and needed to buy at least 8-10 bags. I was provided with a dolly there on-site @ Garden Lot. Everything was quick, and smooth. No wait. And the Lot Tech - Harold Colbertt, very humble. And was kind enough to assist me in carrying my items into my vehicle trunk. Bunch of thanks.
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Recommended
May 9, 2024
Great customer service!
Kenny help my husband and I with buying some turf. He was very nice and very knowledgeable. He helped us find out what type of turf we needed. Great customer service all together.
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Recommended
May 8, 2024
Great Paint Personnel
Chris Olivera was outstanding in trying to help us match the correct color for painting our old brick patio. He was very patient with us and worked hard to get the correct sample color.
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Recommended
May 4, 2024
PASADENA HOME DEPOT ROCKS!
AURORA AND CHRISTIAN RECENTLY HELPED ME WITH A CHALLENGING REBATE TRANSACTION. THEY WENT ABOVE AND BEYOND TO ASSIST ME. THE PERSONAL CARE AND EXCELLENT COMMUNICATION TURNED A FRUSTRATING SITUATION INTO A VERY HAPPY OUTCOME. AURORA AND CHRISTIAN....YOU ROCK! THE MANAGER CHRISTIAN IS ALSO ASSISTING WITH OUTREACH TO CORPORATE TO HELP WITH A PROJECT ON BEHALF OF DON BOSCO TECH. HIS EFFORTS FOR THE COMMUNITY ARE GREATLY APPRECIATED.
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Recommended
Apr 29, 2024
RUDE Customer Service attendant at refunds.
If items on Clearance are FINAL SALES, a sign should be posted. If it is not posted, Customer Service should be more accommodating and NOT RUDE and HEAVYHANDED!
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Apr 10, 2024
HATS off to Tod at the Pasadena Home Depot!
Tod is what an exemplary employees should be. Very aproachable, knowledgeable and extremely helpful. After paying for my purchase,, Tod went out of his way to help load my purchase into my truck. I am a Senior, so Tid's thoughtfulness and demeanor speak volumen about his character and kindness. Home Depot, you need more employees likeTod.
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Apr 9, 2024
Friendly helpful staff
Each time I have been to the Pasadena Home Depot, I have been impressed by the helfulness and friendlines of the team there. The store itself looks always clean and is well-stocked. This branch is my favorite go-to Home Depot.
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Recommended
Apr 8, 2024
Thank you Roger!
I would like to specially shout out Roger who went above and beyond today and helped us find our vanity cabinet. We were at the store in Alhambra, and had found the cabinet we wanted however the gentlemen said they’re were no forklift drivers so he asked us to return. I immediately called the Pasadena location and was helped by Roger who went above and beyond and lowered it for me as I drove from Alhambra to Pasadena. It’s the above and beyond gestures from employees like Roger that make all the difference in the world.
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Feb 7, 2024
Love the Pasadena Home Depot Store
Great Employees and are very helpful.
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Jan 21, 2024
Customer service is dying- can it be revived?!
I went in, shopped on a Sunday morning at 8 am (store pretty empty), spent over $115 in about 15 minutes and checked out ( the only option was self-check out) without a single employee acknowledging my presence, asking if I needed help or even thanking me for choosing to spend my money in their store and with their company. I used the app to locate what I wanted then “Googled” information to try to figure out what I needed. The employees seemed too bothered to actually stop them to ask a question. I gave 2 stars because the store was clean and well stocked, but why am I paying to essentially be a Home Depot employee.
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1 found this review helpful
Jan 18, 2024
best place
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Dec 10, 2023
Best Store
reputation is everything! they are great and have pretty much everything you need.
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Recommended
Dec 10, 2023
Great Customer Service with competitive pricing
We could have bought appliances somewhere else but the sales person, Rachel was extremely professional and knowledgeable not just about the products but also went above and beyond by providing print outs of all specs of the appliances knowing that we have cabinets built around them. We have not received the products yet but were extremely impressed with Rachel and appreciated all her help.
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Recommended
Nov 16, 2023
Great experience
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Recommended
Nov 13, 2023
Guillermo at Home Depot
Guillermo was phenomenal!! He help me find exactly what i was looking for and made my experience fantastic. He is a definite asset to the Pasadena store! Thanks Guillermo.
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Recommended
Nov 11, 2023
Knowable, excellent shaded parking lot, no traffic heading to location, easy to get to, helpful and friendly
I wash thrilled then a HD was opened in Pasadena. Easy drive to Pasadena location, several Entrances and Exits into parking lot, very friendly staff, plenty of Staff available, knowledgeable, extremely helpful and is my number one and only Home Depot I go to. Ive shared with all my neighbors, friends and family about my satisfaction with HD of Pasadena. Love the Pasadena Home Depot Store!
Especially Appreciate Catherine Lemus and her supervisor Andrew, including Octavio.
Always Excellent and Professional Service! We drive from north San Gabriel. Thank You!
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Recommended
Nov 10, 2023
Harold my main helper
Great employer big help
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Recommended
Oct 22, 2023
Good customer service
Associates are very friendly in the Monrovia Home Depot
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Recommended
Oct 22, 2023
Best home depot I’ve ever been to
Lots of staff around to help you out, parking lot was easy. The bathrooms were super clean too!
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Recommended
Oct 19, 2023
Harold C And Brandon G. along with George were all so great!
Thank you! Really appreciated the extra steps in making us feel welcome in a Hardware Store
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Oct 18, 2023
Harold is the best employee!!!
Harold has to be the kindest and most helpful employee in the Pasadena store ! Thank you Harold
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Recommended
Sep 22, 2023
Easy shopping experience
We had a return to bring to Customer Service and then made several purchases afterward. The employees helped guide us to the location of the products we were looking for and self checkout was a breeze with the help of one of the assisting employees.
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Recommended
Sep 15, 2023
Customer Service
Alvaro was the employee that helped me! He was kind, compassionate and extremely helpful!
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Recommended
Aug 31, 2023
Great Service
Ruben from Plumbing is highly knowledgeable and help me select the proper water heater for my project. My cashier (AXL3GEX) was very efficient and got me through the sales process quickly.
Thank you for the excellent service.