#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(281)998-4330
Tool & Truck Rental(281)998-4306
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
5455 Fairmont Pkwy
Pasadena, TX 77505
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Customer Store Reviews

  • 4.5 out of 513 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (513)
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Showing 1-30 of 513 reviews
The store is very clean
The store is very clean
by
  • Verified Purchase
  • Recommended
I found what I was looking for with ease and when I needed help an associate gladly helped me.
I found what I was looking for with ease and when I needed help an associate gladly helped me.
by
  • Verified Purchase
  • Recommended
This store is FABULOUS! They have the friendliest and most helpful employees every time I shop t...
This store is FABULOUS! They have the friendliest and most helpful employees every time I shop there!
by
  • Verified Purchase
  • Recommended
I’ve never been to a Home Depot where the customer service reps immediately come to help you with...
I’ve never been to a Home Depot where the customer service reps immediately come to help you within a moments notice at checkout or when it comes to finding what you’re looking for.
by
  • Verified Purchase
  • Recommended
This store is filled with helpful employees. The Pro Desk never fails to provide the assistance I...
This store is filled with helpful employees. The Pro Desk never fails to provide the assistance I need.
by
  • Verified Purchase
  • Recommended
Herb g was very helpful
Herb g was very helpful
by
  • Verified Purchase
  • Recommended
Christina at the service desk was great.
Christina at the service desk was great.
by
  • Verified Purchase
  • Recommended
Great store and great help! Great price on washing machine!
Great store and great help! Great price on washing machine!
by
  • Verified Purchase
  • Recommended
Excellent store, I have been shopping here for 19 years.
Excellent store, I have been shopping here for 19 years.
by
  • Verified Purchase
  • Recommended
This store is extremely busy all the time. Regardless, customers service ladys, flooring & lumber...
This store is extremely busy all the time. Regardless, customers service ladys, flooring & lumber gentlemen are extremely helpful & polite. Thank you
by
  • Verified Purchase
  • Recommended
Great staff! Very helpful.
Great staff! Very helpful.
by
  • Verified Purchase
  • Recommended
They are pretty good about having what you need but it is always hard to find a worker to help yo...
They are pretty good about having what you need but it is always hard to find a worker to help you. It is always ghost town in there. When you do find someone they say it is not their department and they will find someone to help you which takes forever or never arrive. This is all the time. Can you workers stay in their department to help the customers? Also that cashier ASHLEY is so rude. Asked a simple question and she snapped at me. Please have better customer service for you customers.
by
  • Verified Purchase
  • Recommended
Gloria Pizarro in appliances was Awesome!!! Thanks for your help with the purchase of my refriger...
Gloria Pizarro in appliances was Awesome!!! Thanks for your help with the purchase of my refrigerator.
by
  • Verified Purchase
  • Recommended
Besides the great employees (I think his name was Salvador and Michelle) in the Pro area, the sto...
Besides the great employees (I think his name was Salvador and Michelle) in the Pro area, the store is a rude store. They have a large tool chest set but the top portion is missing. No one seemed to know where it was. Although I was offered a discount on the bottom portion, it would not serve my needs without the top portion. While riding around, we found a complete tool chest at another store (store #0569).
by
  • Verified Purchase
Worst store from a customer service stand point. Went there this morning and needed helping locat...
Worst store from a customer service stand point. Went there this morning and needed helping locating something small. A cabinet knob. i asked for people for help and asked for a manger and i got no help at all.
by
  • Verified Purchase
1 found this review helpful
Store managers were busy but took the time to direct my husband &I in the right area, Courteous
Store managers were busy but took the time to direct my husband &I in the right area, Courteous
by
  • Verified Purchase
  • Recommended
The store was clean and I almost always find what I am looking for. The employees are friendly.
The store was clean and I almost always find what I am looking for. The employees are friendly.
by
  • Verified Purchase
  • Recommended
Customer service in lumber department was excellent; Guillermo the supervisor personally selected...
Customer service in lumber department was excellent; Guillermo the supervisor personally selected and cut oak plywood for me, with considerable care and attention to quality. It's so nice to get such personal service at a big box store - a rarity indeed!
by
  • Verified Purchase
  • Recommended
Although I do shop at this Home Depot, I am responding to the questionnaire from a receipt emaile...
Although I do shop at this Home Depot, I am responding to the questionnaire from a receipt emailed to me that is not mine. This happens to me frequently. I cannot imagine how this happens. The system has a problem. Someone buy items, checks out, wants the receipt emailed to them, and I get it. Make me wonder what else my email is being used for. I have a called and was told, “if it doesn’t show up on you credit card then don’t worry about it.” Duh, okay!!!
by
  • Verified Purchase
  • Recommended
They had me wait 10 minutes to fix a price change on $1.00 then the associate refused cause it wa...
They had me wait 10 minutes to fix a price change on $1.00 then the associate refused cause it was a different scent. I even went over and showed her and all said said is no. Save yourself the time and go across the street.
by
  • Verified Purchase
Products are always in stock, clean & clear Isles and assistance is always friendly, helpful and ...
Products are always in stock, clean & clear Isles and assistance is always friendly, helpful and available! It's my 1st choice for my work products, the Pasadena Store, I would recommend to anyone.
by
  • Verified Purchase
  • Recommended
Employee’s are always helpful when they are available. They are also knowledgeable about the prod...
Employee’s are always helpful when they are available. They are also knowledgeable about the products or they get someone who is knowledgeable. Returns have always been simple but I am someone who keeps all their receipts.
by
  • Verified Purchase
  • Recommended
the store was laid out in a user friendly pattern. the signage was clear and the shelves were we...
the store was laid out in a user friendly pattern. the signage was clear and the shelves were well stocked..i was able to find an employee almost always near where i was looking for the product i came in for. they were friendly and fairly knowledgeable concerning where the product was that i was looking for very helpful.
by
  • Verified Purchase
  • Recommended
Store was clean, organized.Staff was friendly and very helpful.
Store was clean, organized.Staff was friendly and very helpful.
by
  • Verified Purchase
  • Recommended
This store is amazing as long as you don’t get the assistance of Terry Blinds . She doesn’t seem ...
This store is amazing as long as you don’t get the assistance of Terry Blinds . She doesn’t seem to want to work and provide customer service. Very rude the only reason I couldn’t provide 5 stars. In the other hand they have amazing employee that was willing to step and turn things around employee Souki the only reason I was able to rate this store a 4 star .
by
  • Verified Purchase
  • Recommended
Mr. Howard in the Appliance department is the man to see if you need a new home appliance.
Mr. Howard in the Appliance department is the man to see if you need a new home appliance.
by
  • Verified Purchase
  • Recommended
I was impressed how organize this store is and didn't have any trouble finding what I came in for...
I was impressed how organize this store is and didn't have any trouble finding what I came in for. Thank you!
by
  • Verified Purchase
  • Recommended
If you are shopping for a new appliance this is the store to visit. Ask for Howard in the Applia...
If you are shopping for a new appliance this is the store to visit. Ask for Howard in the Appliance Department. His knowledge will amaze you.
by
  • Verified Purchase
  • Recommended
I submitted an explanation on your survey website but I was not able to keep adding to my complai...
I submitted an explanation on your survey website but I was not able to keep adding to my complaint as page was not available for continuation . I am very angry and can not believe that a store cannot assist a disabled or elderly person with their needs. Some people don’t have a choice and have to do the best they can. This store is not acceptable to disabled.
by
  • Verified Purchase
I’ve been to this store many times and I’ve always been able to find an employee that can help me...
I’ve been to this store many times and I’ve always been able to find an employee that can help me or will find someone that knows the answer. That kind of customer service is hard to find nowadays and that was before and during the pandemic.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 513 reviews

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