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Filter Reviews By:Rating, Profile, Gender, Age (451)
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Showing 1-30 of 451 reviews
Mar 21, 2021
Excellent availability on product. Excellent service . Store was clean. Everyone was friendly
Excellent availability on product. Excellent service . Store was clean. Everyone was friendly
by
Verified Purchase
Recommended
Mar 19, 2021
The staff was friendly and they knew exactly where to find items. Andy did a great job in duplic...
The staff was friendly and they knew exactly where to find items. Andy did a great job in duplication key sets for me.
by
Verified Purchase
Recommended
Mar 4, 2021
Gentleman from lumber assisted me with choosing wood product, cut it to needed length. It was a ...
Gentleman from lumber assisted me with choosing wood product, cut it to needed length. It was a very good shopping experience.
by
Verified Purchase
Recommended
Mar 2, 2021
clean and friendly always
clean and friendly always
by
Verified Purchase
Recommended
Feb 14, 2021
My husband and I recently moved to Rochester Hills and the HD off Avon is my closest location. E...
My husband and I recently moved to Rochester Hills and the HD off Avon is my closest location.
Every time I have visited this store the customer service has been EXCELLENT! The HD team members who have assisted me have taken genuine interest in my projects and have provided me with invaluable advice.
My most recent trip yesterday was no exception. I was helped my Ahmed who truly set the bar for great customer service. He actively listened and took interest in my project. He was able to provide me with advice that saved the day and was so pleasant and professional. I am grateful he assisted me yesterday.
Overall, 10/10. Highly recommend this location for all your home improvement needs! I will very happily continue to shop here!
by
Verified Purchase
Recommended
Feb 10, 2021
Home Depot is more along the line of a co tractor or do it yourself handy person. Plumbing and th...
Home Depot is more along the line of a co tractor or do it yourself handy person. Plumbing and the Electrical have the fantastic persons who are quite knowledgeable.
by
Verified Purchase
Recommended
Feb 10, 2021
The store is clean and a friendly environment.
The store is clean and a friendly environment.
by
Verified Purchase
Recommended
Feb 9, 2021
BEST CUSTOMER SERVICE AT THIS STORE! Very friendly and helpful.
BEST CUSTOMER SERVICE AT THIS STORE! Very friendly and helpful.
by
Verified Purchase
Recommended
Jan 31, 2021
Beth helped me order the right appliances and the delivery schedule is just perfect for us.
Beth helped me order the right appliances and the delivery schedule is just perfect for us.
by
Verified Purchase
Recommended
Jan 30, 2021
Staff were very friendly and helpful.
Staff were very friendly and helpful.
by
Verified Purchase
Recommended
Jan 28, 2021
Great Experience at this Home Depot! Dwayne and Val in the lumber department will bend over back...
Great Experience at this Home Depot! Dwayne and Val in the lumber department will bend over backwards to help you in any way. Friendly, helpful staff, fast checkout. I would HIGHLY recommend this store!
by
Verified Purchase
Recommended
Jan 18, 2021
I wrote this in the survey. I am very impressed when an employee walks to the product instead of ...
I wrote this in the survey. I am very impressed when an employee walks to the product instead of pointing.
Anthony at the store was exceptional! I wanted to ask how to check watts on microwaves. He helped me. I needed cleaner for toilets that won't come clean. Anthony walked me to two sections. He helped me select the items and the right gloves. I was in a bath product as I was just at Bed Bath & Beyond. He walked me there too. We walked from plumbing to household cleaners to bath. He walked and helped with any section that I asked. He was familiar with the products and looked up product information and help carry items to the register. ABOVE AND BEYOND EXCEPTIONAL SERVICE! KUDOS TO RECOGNIZE ANTHONY!
by
Verified Purchase
Recommended
Jan 8, 2021
If you need a new appliance, talk to Michael! He was extremely professional, friendly, knowledge...
If you need a new appliance, talk to Michael! He was extremely professional, friendly, knowledgeable, and caring. A+++ in customer service!
by
Verified Purchase
Recommended
Jan 3, 2021
The store is always well-stocked, neat and clean. The products are well-made. The greeters are fr...
The store is always well-stocked, neat and clean. The products are well-made. The greeters are friendly and know where to tell customers to find items they came to buy. The clerks give shoppers insights about the quality of items, and the potential uses for the items.
The clerks assist each other to benefit the customers. I like the team spirit of the Home Depot employees. The quality of services and goods make Home Depot a necessity for me and my children.
Thank you, Home Depot!
Shopper WCY 61680 58971
Rochester Hills, MI
by
Verified Purchase
Recommended
Dec 23, 2020
If you buy a dishwasher, hire your own installer because there installers won't install if moldin...
If you buy a dishwasher, hire your own installer because there installers won't install if molding obstructs or there is a slight drop in the floor and they won't even try! We ended up having to cancel the order and corporate wasn't helpful in trying to rectify the situation. This was suppose to be a Christmas present! UGH!
by
Verified Purchase
Dec 21, 2020
Terrific place to shop for items necessary to run a house both inside (light bulbs, fixture, etc)...
Terrific place to shop for items necessary to run a house both inside (light bulbs, fixture, etc) and outside (flowers, mulch, gardening tools, etc).
by
Verified Purchase
Recommended
Dec 17, 2020
The store was very clean and organized. The customer service was friendly it was greeting at the ...
The store was very clean and organized. The customer service was friendly it was greeting at the door and upon leaving the store staff made you feel welcome to come back!
by
Verified Purchase
Recommended
Nov 19, 2020
Store is well stocked and clean. I can always find what I am looking to buy.
Store is well stocked and clean. I can always find what I am looking to buy.
by
Verified Purchase
Recommended
Nov 19, 2020
I was looking for a specific model fridge (I don't have enough clearance for the standard height)...
I was looking for a specific model fridge (I don't have enough clearance for the standard height). Their sales rep looked it up in the system for me. It showed one in stock and many more in the pipeline. I placed my order in-store on 11/10 and paid in full. Their system showed the inventory drop from 1 in stock to 0 in stock after my order. I got a text saying that my delivery was scheduled for 11/16. I later got another text saying it had changed to 11/20.
On 11/19, I checked to see if there was a time assigned to my delivery and found the date had changed to 12/11 - no phone call or other contact to alert me. I went to the store and spoke to the appliance manager looking for an explanation since they had the unit in stock. He said "welcome to my world" and that the inventory system is not reliable - no apology. When he looked up the unit, it said they have one in stock and if an order were placed today it would arrive around 11/25.
To top it off, it took me a full 60 minutes to place the order in store because the sales rep was new and needed to ask so many questions of the manager, who acted like this was all a big headache for him.
So don't order an appliance from Home Depot, or if you do, don't put any faith into their delivery date being anywhere close to right.
by
Verified Purchase
Nov 12, 2020
excellent and helpful
excellent and helpful
by
Verified Purchase
Recommended
Nov 3, 2020
I love the store and all the employees. They do not have enough help for stock and checkout
I love the store and all the employees. They do not have enough help for stock and checkout
by
Verified Purchase
Recommended
Sep 26, 2020
I have shopped at this Home Depot for several years (since 2007). And, since that time...have esp...
I have shopped at this Home Depot for several years (since 2007). And, since that time...have especially noted the increase in "pilfering" and "shop lifting" of many of its products...on the product shelves (packages opened and pilfered, etc.). Don't know if Home Depot just doesn't care about "loss prevention" or has just become "apathetic" to it....especially if they're make a HUGE profit...inspite of it. But my wife and I are relocating out of state...to get away from what we see as a "declining" quality of life here...and an increasing "entitlement" society in Michigan.
by
Verified Purchase
Sep 23, 2020
They don’t keep good inventories of items.
They don’t keep good inventories of items.
by
Verified Purchase
Sep 22, 2020
Store are not keeping good inventories of items. The only reason I go here is because I’m doing a...
Store are not keeping good inventories of items. The only reason I go here is because I’m doing a job in Rochester Hills otherwise I will go to Troy store. There’s a lot of items in the isles. I don’t think the manager walk around to see the condition of the store.
by
Verified Purchase
Sep 15, 2020
The people are friendly and helpful
The people are friendly and helpful
by
Verified Purchase
Recommended
Sep 11, 2020
Cleanliness of this store is very high. I have visited this location many times and will be in th...
Cleanliness of this store is very high. I have visited this location many times and will be in the future as well.
For any DIY project this is the GoTo store for me.
The staff is very friendly and supportive.
by
Verified Purchase
Recommended
Sep 8, 2020
My experience was great at the store except for the fact that they have more self checkouts than ...
My experience was great at the store except for the fact that they have more self checkouts than actual cashiers. Self checkouts take away jobs and Home Depot does pay me so I'm not going to do self checkout.
by
Verified Purchase
Recommended
Aug 28, 2020
Colleen in appliance dept was very knowledgeable, and made purchasing the right appliance a breez...
Colleen in appliance dept was very knowledgeable, and made purchasing the right appliance a breeze. Thanks Colleen for going above & beyond to assist.
by
Verified Purchase
Recommended
Aug 26, 2020
Excellent store. Well managed and clean. Extremely helpful employees, including Reem.
Excellent store. Well managed and clean. Extremely helpful employees, including Reem.