Reviews for Rochester,MN #2826

Terrible service, totally incompetent

We needed a new refrigerator after ours decided to become a food warmer instead...but we were on a budget since we hadn't planned on buying a new fridge. Mike was so helpful and understanding! He showed us all the fridges on our budget, asked appropriate questions to make sure we got the right one, and worked to make sure it'd be delivered on a day that works for us. He was also funny and kind.

Renee, Scott, Alex and Marc and Mark are always helpful and interested in my projects

I worked with Phillip Kimm who went above and beyond with helping me and my husband pick out countertops. He was knowledgeable in help design a plan and when i changed my mind and wanted a different countertop he was patient and help us understand the pros and the cons and redesigned the countertop layout for us. Excellent service Phillip Kimm.

I had to special order replacement springs for my CloPay garage door. Receipt and special order acknowledgement I had to sign say "Customer will be notified when order is ready for pickup". After 13 days I called the store to find out my order had been waiting for several days. When I picked up the order I asked at the Pro desk why I wasn't call and was told that system is down. If they system isn't working someone should be dialing the phone. I also received by email a receipt with the same order number but for a different amount and then a credit several days after I picked up my order. I'm losing confidence in HD.

We are on the hunt for new appliances for a remodel. They had everything we needed and knowledgeable people to help us pick what we needed. Free delivery and a small amount to take our old appliances. We were informed about the whole process before we are buying. Down to the fact we will have to buy a cord for our new stove before they come!

Asked for help buying a new lawnmower. The sales person was very knowledgeable. Even helped me to the car and load it.

I bought new flooring and Jose and Renae were the best. They went over and above for me.

I went in with a broken blind and came out with a new one. The employee was extremely knowledgeable, helpful and patient. Thank you!

HAVE BOUGHT MANY ITEMS AND ALWAYS PLEASED

have not been delivered yet, but purchase and ordering was easy and Ashley did a good job

Its rare I can't find what I stoped for but when I need help there is always someone there to help . (even when they are busy)

Mike D is the materials area is amazing!!

Had a problem that the gentleman at the service desk took care of. Thanks!

I needed information, extra product to be brought down from higher racks and needed extra help at customer service. Every one was both knowledgable and friendly!

I needed some specific items today, and when I was walking down one of the isles, I was greeted by BRENDA, and was able to ask her where I could find the items. The great customer service helped so much in getting me to the right location to find the items, and I appreciate the courtesy and help so much!

Everytime I come into Home Depot the associates are beyond friendly and helpful. Connor especially makes an effort to make me feel comfortable with asking for help. Connor is for sure the #1 employee at Home Depot!! Thanks Connor!

Mike Kruvalis was great to work with! He helped me make my idea for my classroom a reality! Thanks Mike!

I have been in the store maybe 8 times in the last 3 weeks. Everything from specialty light bulbs, to garden and lawn accessories, paint, and ceiling tiles. The young summer help has been great and if they didn't know the answer, were willing to call someone who could help. The greeter at the front door is always way friendly and knows exactly where in the store things are located. Excellent store!!!

I've always had a good experience with the people working there. Helpful and patient.

We just moved to town and had a huge purchase, we got so much help. Everything was in stock, and we got Greta help in numerous departments, a great greeting and super helpful check out.

I have always received positive experiences here. They are kind and there's always someone available asking if I need help. Check out is efficient and easy.

Excellent customer service, neat, fully stocked and clean.

I had a home improvement project and the employee answered my questions and gave helpful suggestions. He was not in a rush to help others but gave me his full attention.

I came in with a very rudimentary drawing of a project I’d like to accomplish. Supervisor Mike K. in the lumber department was extremely helpful in assisting me in choosing a type of wood, cutting it for me, as well as giving me some advice on how to proceed. Very appreciated!

Carried my stuff got me a cart and walked me over exactly to where the vacuums were and purchased one.

I am once again pleased with the exceptional, helpful customer service at the Rochester Home Depot. Employees routinely go out of their way to help me find obscure items. Beyond that the store is clean, easy to find things, and always has what I need in stock.

I bought some shades that had to be cut and they were very helpful and knowledgeable about what they were doing. Every time i have been to this store I've been treated like the salesperson actually enjoys their job and not that I'm an inconvenience.

Very knowledgeable on the prouduct and extremely professional.

This is a wonderful store and the employees here are always so nice and helpful!