Reviews for Santa Clarita #653

We have always had great experiences with this Home Depot location. The employees are attentive and treat the customers with enthusiasm and respect, which is the opposite of the experience that we've had at other locations. Inventory is rarely a problem, and we are usually in and out very quickly - whenever we don't get caught up in browsing for cool home improvement ideas.

I made a purchase this evening and the service was so awesome.

Went to pro desk to get some assistance and the employee Connor has 0 engagement and left me hanging for a while while she chats it up with a cashier. She is new so I get she didn't no anything, but pretty much blew me off and said go to Homedepot.com. 3 stars is for the regular cashier Elli for being extremely nice and efficient after I was upset over my pro experience

Store is poorly ran and store has always had out of stock issues and despite numerous complaints to corporate and to store manager, they have done nothing to correct the issue. Employees in general are not knowledgeable, as to locations of products, knowledge of products in the department they're working in, nor are the helpful when you describe a scenario of a project that you're working on and what would they suggest certain products to purchase or recommend procedures to complete my project once I have the materials to do so.

It’s the weekend and you shouldn’t be asked to get out of a isle because of stocking or cleaning Also cashier should greet and thank every customer and not just certain type

Joseph in Hardware was so helpful. Glad I found him. He took a lot of time helping me.

I made an over $200 purchase with a $15 coupon, but the item was incorrect and I had to return it, but when I tried to get the correct item my $15 coupon was gone. Cashier Michelle asked am manager Matt and I was able to recupe my $15

Amazing store. Friendly people.

I tripped and injured my foot last July. The associates that witnessed this(2 of them) turned and walked away, rather than offer assistance. I was clearly in distress and pain, and bleeding, and was ignored. Did not go back to the store for many months. Competitors in Santa Clarita are abundant, and seem to be a more viable option.

If you need help choosing just the right plants, pots, and soil for your garden, be sure to ask for Steven C. He was the most helpful employee I have encountered in any kind of store in years! Thank you Steven! Home Depot's garden section has beautiful and healthy plants this spring! Go plant. It's good for your soul!

Everyone that works there that we came in contact with on this visit was over the top amazing!

I bought a 5 gallon of paint and a few more items. I would have spent around $247 but Victoria saved me $46.25

Thank you for helping me get a screen door into my car!

I made my purchase over the past weekend. I found exactly what I was looking for on the shelf. There was no wait to be checked out at the register. The cashier was friendly, courteous, and professional. Overall, a very pleasant experience.

Both Mel and Chris in customer service were two of the kindest most thoughtful associates I've worked with in some time. both went out of their way to help me and I can't thank them both enough.

I recently relocated my son from Tennessee to California and needed to set him up with some supplies. I could not find a few products and the store manager went above and beyond to help me find alternative products at a fair price. The time and service he and his employees provided was top notch. I definitely recommend this store for your home improvement needs.

We have been doing home+kitchen renovation for over a month now so I’ve been frequenting Home Depot and the “other store” way too much for purchases. Today in particular, I was looking for hammer-in and ribbed anchors for drywall. 2 employees a few feet away from me were casually chatting about their lovelife, and not one of them asked if I needed help. I went to the supervisor/cust service to ask for help and she requested staff from hardware. I went back to the aisle to keep looking for what I need, saw the same girl and guy not even turning around to respond to the call. They were either too busy chatting and/or didnt want to help. The supervisor saw me lining up and radio’d in for help the 2nd time around. I told her to disregard and also mentioned that there were 2 employees in that aisle the whole time who never bothered to offer help. I actually needed more items from a different department but I was so turned off that I decided to just pay for the anchors and leave. Most of the staff just seem to be working to get paid; the lack of genuine customer service is apparent, esp in this store. Meanwhile, the 6 employees, including the supervisor, at “the other store” on Golden Valley wouldn’t quit until we found more boxes on the upper shelves of the backsplash I needed the other day! Huuuuge difference!

extremely helpful and kind people!

I visited "my" The Home Depot about two weeks ago to help out a friend. I was stunned to discover your nursery (for both outdoors and indoors) was exceptional. We really loaded up her cart. So last week, I returned... for ME! There was so much from which to choose, and I loved that all the perennials were separate from the annuals... and the rows were filled in such inviting ways. That sure made it easy for me. And what was particularly astounding was the number of choices! Beautiful perennials, and I did go a little bit crazy in my selections. Everything was healthy-looking. Even though I didn't want annuals, I drooled over all the many, MANY colors there were. After that, I found just the right sizes of pretty containers I would need for my patio, and I grabbed up various bags of perennial bulbs, as well. Then I found the potting soil, which meant getting assistance with those heavy bags -- and before I could even ask, a really cool young man was approaching me to offer his help -- WOW! He even suggested another type of soil for a different idea I came up with on the spot, in addition to the potting soil. We had a few good laughs as I told him my near-instantaneous clever idea, which he seemed to genuinely like. I grabbed up some packets of perennial flower seeds, too. I wanted to toss those around the general area that surrounds my isolated townhouse -- to heck with the rules! If I'm asked, I'll say it must have been all the sweet, wild birds who came around and generously "donated" seeds for my surrounding area. I did venture around most of the rest of the store, and grabbed up a few other in-home goodies while I was at it. The whole store was quite inviting, I must say, and I have to admit I ended up having a very good time shopping at The Home Depot.

Diane in the paint department ROCKS !! She is the ONLY person I will deal with in the paint department. She deserves a raise !!!!!

This store is ran efficiently. I went to the return desk and had a positive experience returning HDX products. Brittney ,Kiran, and Lindsey all have given excellent customer service to our small home based business. I will be returning and recommending to friends.

The paint department staff was either incompetent or had a horrible disposition. I dealt with four different people in the paint dept trying to get some stain. They didn't listen, gave me the wrong product, assumed it was the customer's fault and then issued a store coupon (which I'm sure Home Depots hopes the customer misplaces or forgets about) instead of crediting in the manner in which it was paid, e.g., cash, credit or debit card. It took three trips to get a gallon of stain (I actually wanted a quart, but they claimed they didn't have quarts). They wanted me to come back down to the store for the forth time to fix their errors. There is no way to contact the store or corporate customer service via email. I finally emailed the CEO and was apparently contacted by a call center in India. Home Depot's claim of "world class customer service" is a joke.

Like to Thank all employees for a spontaneous trip to grab materials needed for job Thank You All

The store employees are always kind and helpful.

You made a key that did not work, I went back so that you could fix it but I stood there for 20 minutes without any employee helping me after I asked the front employees to call someone over. Returned key. 0/10, go to Lowe’s instead.

Employees are always friendly and helpful.

Great store with great friendly service.

The store was clean, well organized and employees were so nice and helpful. Appliance specialist, Jaynie was great.