Reviews for Schaumburg #1904

Associates were not helpful and bordering on rude. Asked for help finding a cart to buy doors. Was told they must all be in the parking lot - then he just walked away. Found an abandoned cart and unloaded it to make this purchase. Told the cashier that there were no carts available, so maybe tell a manager to get someone to bring some back in. Was told she wouldn’t talk to the manager as it was a waste of time. Best bet was to fill out an online survey and review. Ok, here you go. Thanks for all of your “help”.

I had very bad experience of store employee at 100 barrington rd, schaumburg home depot which is closer to my home. I bought a toilet & ask the employee at the register. Her name was Melissa. She was very rude to me & seems she needs training on customer service. Other two girls were also careless for customer. My handyman told me later that he never goes to this home depot. He always goes to elgin or elk grove home depot. May be I might would purchase my things other than home depot. Like Menards has great customer service.

This store has great service and is very organized. The staff is exceptional, I didn't have to find someone to help me , he was there asking me what it was I needed and helped . I would send anyone here for anything , this store has everything and the prices are very good. Great deals on appliances, and other things. This store is very CLEAN and ORGANIZED. Every associate was helpful. I have been here many times and always great service.

Reccomend it friendly staff & they'll help even get your things in your car 5 stars.

Best Location and Good Sale Persons

GREAT STORE & GREAT EMPLOYEE ASSISTANCE *****

Great store! Imari in flooring is knowledgeable and generally an awesome person to deal with.

This is a great store. The employees are very friendly and knowledgeable. They go out of their way to help you.

Walked in today for some sandpaper and a straightedge and was pleased to see that the Customer Service desk was helmed by Ryan. Always a pleasure to see him as he is always ready to help. For me this HD is like Cheers - they know my name! Don't be afraid to ask Ryan for help as he is always willing.

This store is consistently at the top of the big box home improvement game. The employees at this location are top notch. I truly enjoy interacting with Tracy and Qasim when I go in - sometimes I just go here to be away from the grind and wander around. Tracy and Qasim make each visit unique and memorable so I always love it when I see one of them at the customer service desk.

In general it's good. Somehow it needs to carry more supplies

PLEASE SEE MY COMMENTS LISTED ON THE ORIGINAL SURVEY. I HAD HELP ABOVE AND BEYOND FROM NEIL

Very good location compared to other Home Depot locations. All the staff were smiling and courteous. The paint department had an excellent associate, Jerry. I had very good customer service.

Lets keep this store in business !!! No place I would rather go for home improvement and appliances. Would be lost without it.

Staff is awesome

I live smack between three stores - Bartlett, Elgin, and Schaumburg. I almost always choose Schaumburg because of employees like Tracy at the Customer Service desk, Qasim at the checkout, and a few others who are always eager to help and knowledgeable. Great and clean store.

A cornerstone of this community.

Very large selection of building supplies and tools. Helpful personnel. Conveniently located.

Store manager Bill has no customer service. I waited for a manager for over 20 minutes and decided to just leave and not get a $749.00 snow blower. I went inside and asked to talk to a manager about the long wait. I spoke with store manager Bill but he did not cared about what I had to say about how long I waited for help and no one came and that once I was ready to check out I had to wait for a manager that never showed up. I told him that I would not buy anything at his store because of his lack of customer service and all he said was ok and even though his employees tried to have me still do business he told them to leave me alone because I was done. I would of expected that from an employee but definitely not from a manager.

Nice experience

Very helpful staff

Great customer service!.

Overall good experience. 2 names to highlight who have provided great customer service- David Spethmann from Flooring Department who helped us on Blinds and shades and Qasim on Cash counter. Both were very friendly and helpful

Good, friendly and convenient store.

Well maintained, Well organised. Friendly staff.

Charlie in the paint department and Jerry - a manager who may or may not specifically be part of the paint department, went ABOVE AND BEYOND in helping me change a paint color i had bought previously until I had exactly what i wanted. I was in there on a Saturday early evening, tired from painting my house all day and frustrated because I didn't like the color I bought. Charlie was working the paint counter alone and had a lot of customers. He was pleasant, competent, and worked quickly. When it was my turn and we just couldn't get the color perfect, Jerry came over to help. Neither of them were impatient with me or annoyed with my indecision. Both demonstrated excellent customer service and I left with a color i wanted! THANK YOU!!!

This store is clean. The staff is always asking if you need assistance or if you are finding everything. They will explain your options and accompany you to the locations that resolve your needs.

Great customer service! Had to order cabinets for my laundry room and Home Depot and Vern in the kitchen dept got it right!! Also had some great service in the wall tile department. Highly recommend this store! They care!

I needed help fixing an outdoor faucet that leaked and I got a great help from Ron Ball. So nice to find help right away and get friendly, expert advice!!!

Excellent Service! The best experience ever! The store manager Bill and his staff Edwin, Sam and Tony truly went the extra mile! Highly recommend this HOME DEPOT!!!