Reviews for Staten Island #1249

I went with my dad to buy Magic Chef chest freezer. They gave us this one. When we noticed the damage in the box, the employee insisted that the damage is superficial and stupidly we believed her. When we arrived home, we discovered that the freezer is dented! We can't take it back because it's a lot of work and we don't even have her name or even a proof that she lied to us! We are paying the price of trusting one of your horrible employees.

We found all the items we were looking for.

Advertised a 16.46 inch wide AC that turned out to be19.3 inches wide. I called customer service several times but they kept picking up the call but not answering them, eventually just hanging up on me.

Cashier was unhappy I came to her and told me to the other side where other cashiers are. I hv so much back pain at the time. Helped me unwillingly and I told her she can help her customers above and beyond by helping me and to put a smile on her face. Instead she turned her back on me and speak to the other cashier. If you’re miserable helping people, then this is not the right job for you.

I thank JASON for being cheerful from heart and greeting customers. He is a great worker who gives every customer warm welcome

Joseph, was very helpful and patiently answered all our questions I highly recommend it.

If you need information on decks, see Nap. He is knowledgeable and friendly and will assist and advise you in all your decking/wood needs. At checkout, go to Rose or Angel. They are both friendly and sweet and offer great advice on all home depot products. They are in the pro/contractors check out. They are always a big help and super friendly.

QUICK CHECKOUT, PLENTY OF HELP. THANKED FOR MY MILITARY SERVICE AT CHECK OUT

Try to return items w/o receipt and they refuse to help me. Even denied HD gift card.

Assistants nearly always helpful and knowledgeable and this has improved in recent years. Nice to be in the store

Paint mixing systems always down, short staffed, associates don’t speak English, bathrooms dirty our out of service

The Home Depot carpet brand Lifeproof is a very high-quality carpet and is backed by a 25-year warranty. This is proof that Home Depot stands by their product and believes in its longevity. The particular carpet I chose had a great density (Ex: A density of 3100 or higher is good, and this particular carpet had a density of 4100), which is a good indication of carpet quality and made of nylon which also has a long track record of being one of the most durable carpet materials used in the market.

I purchased a window to be installed and the salesperson was very attentive and knowledgeable. However, I had to wait 4 hours, not the 2 which was told to me. After working on my ONE window for 40 minutes the crew took a lunch break for almost an hour. They broke a piece of molding from the window, did NOT tell me (I actually heard the crack and saw the two pieces) and put it back with the caulking they use for the window. The workers were nice and the window is fine but telling a customer who asks if everything is fine and they say yes and don't even tell her about the broken molding is not ok at all. I will call the supervisor and tell him and I also hesitate to use Home Depot again for any projects.

Rose at the counter was great. She was helpful and had a smile on her face. Tks Rose

I received top notch help today! My sales woman went above and beyond to help me find what I was looking for!

I was warmly greeted by a Beautiful black lady. She was very helpful and helped me to find what I was looking for. The Cashier was very nice she greeted me with a warm smile and had a friendly conversation. Thanks Home Depot for providing excellent customer service.

Homedepot staff were very helpful

Bought all my annual plants on sale this Sunday. Nice selection. They were out of mint so have to go back.

Second time I went there for a curbside pick up order and I had to go inside after waiting 20 min for someone to come out ! This happened the first time - so I decided to give it a second shot. And they FAILED ! The cashier didn’t even apologize after he knew I was there for CURBSIDE pick up. They are getting paid to not do what they are instructed to do in their job description I guess ? What a shame - the customer service desk is the reason why I’ll never shop at this store again!!

One of the best in person customer service associate I've ever encountered. Quality beyond measure.

refrigerator filters worked like a charm. Easy to take out and put back in.

The customer service rep Shemar went above n beyond his job description. Respectful, patient n very helpful young man! Glad he was there- made my shopping experience as a senior a lot easier n better!

Cashier assistance with updating profile for Veteran 10% discount was extremely helpful.

Had the tiles I needed at a great price! This is my "Go To" store for home repairs and improvement.

I like how positive everyone was and they were helpful when I had a question.

Napoleon on Forest Avenue Home Depot Staten Island went above and beyond for us. Our new bed set was missing the bag of screws and washers and he happily and kindly helped us match them. Exceptional customer service! Thanks again Napoleon!

I had to make a return and was assisted by ghitana at the returns desk. She has very good customer service skills and you should hire more associates like her.

I bought this today at this story and it was fast and easy to purchase and the best price and they have a lot of vinyl plank collection.

Waited 30mins for an associate to come to an isle which never showed up!