Reviews for Sunset #6616

This Home Depot SUNSET LA Storeis unkempt in the parking lot abounds with rodents running all over the lower parking lot. When I informed the manager about the conditions in my shock, he seemed extremely nonchalant about it like it was a normal occurrence. When I asked him who I should share my photographs and video with he suddenly changed his attitude. Filthy place.

I bought Diamond Braid Polypropylene rope and Grip Premium , sorry i can't add photo don't know how to do it

The employees at the Sunset location were extremely helpful and went above any service or support I've ever experienced at a Home Depot before. I went to buy a portable air conditioner and Joseph from customer service was great at assisting me with getting the SKU# to find my item. Landeros worked with Blanca to have her use the forklift and retrieve the AC unit. The two of them were extremely sufficient and proactive in helping me purchase exactly what I wanted. I'm overwhelmed with how easy it was to get the service I needed and will be shopping here again!

Melissa was very helpful and efficient

Anahi and Ana were very gracious, friendly and helpful! Thank you. Great store with all the supplies and Tools.

All the employees I encountered were very pleasant, courteous and helpful. I was very pleasantly surprised.

I had to return something and pick up an online order. The staff was really efficient and really friendly. Kennia went out of her way to make my visit memorable. She saw me waiting in line and quickly helped me with my pick up order.

Simply put to have a sales associate actually care is few and far between so when someone does it that experience stands out. AnnaBell deserves to be acknowledged and for what its worth it was the best service experience I have had in 20 years at this home depot. Thank you for that experince

Great customer service

THIS IS EXCELLETN HOME DEPOT LOCATION

Vivian and Ashley at the Sunset location! She's the best! I lost my wallet at the Glendale Home with my receipt in my wallet (purchase was at Hollywood...their machines were broken so had to go to Glendale) and she helped me with a refund so I could get groceries that night. They went above and beyond to do the right thing and truly help me in an unfortunate situation. Hope Depot, give them a promotion!

Every time I have question, someone is there to help me. Great service!

Only one person has ever asked us if we needed help ever! We are still in shock. This is why we have to acknowledge Mr. De Anda or Deanda. It is always difficult finding someone to help at Sunset Depot. Thank you Mr. De Anda! Hope to see more hires like you!

This Home Depot is consistent with other Home Depots except the parking can be very difficult. The best thing to do is to just park upstairs.

I absolutely love this store because the employees are always welcoming and the store is always clean. Also, I loved my cashier, Amanda because she was very friendly and polite and she made my day special by being so kind and sweet!

Nathaly is the best ,very helpful, kind, up lifting person you guys are lucky to have her as a teammate.

I buy a lot of things from home Depot and they are very good about exchanging it's something breaks they never let me down they're awesome

The Garden Dept at Home Depot on Sunset Blvd in Hollywood is staffed by some awesome people. Look for a guy named Zerrick. He's a pleasure to work with and will help you find the best items to complete your gardening projects.

The store was almost closing and although I can imagine the staff being tired their customer service was awesome. Specially Crystal. Her customer service was exceptional. I hope she gets recognition.

I waited for 20 minutes for help while the one person in the dept helped a customer on the phone. Same happened the first time I tried to make my purchase. Still have yet to be able to get what I need cut

Should you have to visit this location, DO NOT approach and ask "Ben" for anything. Description of Ben: middle aged Latino, giant belly, breathy effort as he uses a restocking cart for stability, and condescending AF. He said they don't make an electric nail gun that I was looking for but I knew I'd owned one. He said I'd have to buy one that uses compressed air or battery... which would cost me at least $400 and up. I'd asked him another question and that's when he snapped. He treated me like crap in front of my son... whom I brought to the store to learn about building and repairing things. Sarcastic and condescending. Made me wish I didn't approach him and ask for help in the first place. We then eventually found the item we were looking for. STANLEY Electric Stapler/Nail Gun TRE550Z. Whatever happened to "...you can do it and we can help" slogan HD? I think we will go to the Blue place from now on. Thank you.

Particularly pleased with the check out service - thumbs up for Blanca - many thanks

William Mejia is the MAN ! Pro desk ! As Owner of PR Construction I like to I think this man for always having a positive attitude And be professional so thank you William

Blanca, the cashier was very pleasant and friendly which is always appreciated.

I'm shoping frequently at this store. On July 06 I noticed the store was reorganized, cleaned, and full of supply. Store employees were informed and helpfull.

Clean, friendly, and full of things you need! I'm a fan.

Our fridge broke. Over the course of 2 days our fridge rapidly defrosted to a lukewarm temperature and our anxiety level went through the roof. We can to the Home Depot to purchase a fridge. We bought the one we wanted, our money was taken, and then we received a notice that we could not purchase that fridge and our order was cancelled. This happened to us twice. With respect, Shandi and Jackie who work in the Appliance section made the process even more frustrating, to the point of infuriation. We even went out of our way to go to other stores much further from us just to avoid working with those two. Just some unwarranted advice from an outsider, Jackie and Shandi may be better suited to another department that they are more helpful in and know more about. However, we were desperate. After a third attempt, we were so thankful to work with DESTINY and PATRICIA, 2 incredible individuals who went above and beyond the call of customer service and made it all happen for us. They were both level-headed, polite and most of all HELPFUL. We walked out with the fridge we desperately needed within an hour. DESTINY and PATRICIA redeemed your store for us by providing excellent customer service, attention and willingness to help. You need to create some clones of those 2 and have them in all of your stores! Thank you to everyone who made it happen.

This store always has a lot of products in stock and available. Also, very clean and organized. And by far has some of the best employees. Representative Elba is by far the friendliest and most helpful associates there. Her service is just exceptional. As well as the associate Xavier always wiling to help with any of my online orders. I Definitely recommend this Home Depot.

Always ample parking, 99.9 % of the time there are plenty of shopping carts. Items for yards is always great.

Everything was I stocked and looked very clean even the restrooms.