#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(602)302-6984
Tool & Truck Rental(602)302-6990
Store Hours
Mon-Sat: 5:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3609 E Thomas Rd
Phoenix, AZ 85018
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Customer Store Reviews

  • 4.6 out of 567 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (567)
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Showing 1-30 of 567 reviews
Jerry in Plumbing was a rock-star helper today!
I was in looking for a plumbing part and Jerry helped me look for it all the way in the Garden department 18 aisles away. Great effort!
by
    • Recommended
    Hardware help with knowledge and a smile!
    I needed help finding metric bolts and washers and Caroline took the time to help me in the middle of her cleaning and arranging duties. All done with a friendly smile and professional manner.
    by
      • Recommended
      AM shopping
      I went in at 5 AM found exactly what I needed. The store was clean. The employees were friendly, and it was still nice and cool out before the big heat up in Phoenix. Thanks guys.!
      by
        • Recommended
        Busy store with great service!
        Associates willingness to assist is always great and I enjoy shopping here.
        by
          • Recommended
          Excellent, knowledgeable and helpful staff! Very friendly and great sense of humor made my shopping experience fret-free!
          This was t first time using a US GOV’T purchase card. Amy made it a painless experience—I look forward to the next shopping excursion!
          by
            Thank you Ricardo!
            Great store, easy to locate things, staff is well trained and knowledgeable, clean and convenient.
            by
              • Recommended
              Great people
              Staff always friendly and helpful.
              by
                • Recommended
                Great employees at Paint Dept— Vinny!
                Big thanks to Vinny from the paint department for all his help with our painting needs! He is awesome!
                by
                  Nice selection
                  Bought a dryer. Great price. Good value.
                  by
                    • Recommended
                    Friendly and Welcoming
                    Both Allyn and the cashier in Home and Garden checkout were very friendly and helpful. I applaud both of their abilities to help customers and go above and beyond to make them feel welcome.
                    by
                      • Recommended
                      Very hard to get help.
                      The store appears understaffed and a bit disorganized compared to Lows.
                      by
                        Great costumer service by Anthony
                        Anthony went above and beyond to provide us with amazing customer service. Six stars out of five. even though his shift had ended, he stayed late to finish helping us with a huge order. We had to come back the next day, and exchange some thing which was very time-consuming, and he was again very helpful and even brought us water. It’s very hard to find people so kind, cheerful, and helpful in the industry these days.
                        by
                          • Recommended
                          Great customer service experience from Pino!
                          I just got done taking a survey and am writing this review for one reason, an outstanding employee named Pino! He is on the ball and excellent at helping customers with getting the home improvement items they need. Thanks for the swift and precise lumber cuts my man! You are terrific and deserve a raise!
                          by
                            • Recommended
                            Friendly service
                            We needed some wood cut for a project and Pino helped us out! He was very friendly and did and awesome job helping us get what we needed!
                            by
                              • Recommended
                              Paint dept.
                              These guys, and gals are just perfect and will take great care of you, go see Bobby or Samm to get all your paint needs.
                              by
                                • Recommended
                                GREAT PRODUCTS VISIBLE TO HD CUSTOMERS WHEN ENTERING STORE
                                ALL HVAC PRODUCTS PLAINLY VISIBLE ALONG WITH POSSIBLE HELPFUL TOOLS FOR INSTALLATION.
                                by
                                  • Recommended
                                  Run for your lives. Do not approach 0477 for any reason.
                                  0477 could not care less about customer safety, handicap accessibility, or customer data security and they are not afraid to show it. Shopping at 0477 can get you killed, or arrested for something that happened 3 hours before you even get to the store.
                                  by
                                    Greatest Sales Person On The Planet
                                    BILL CRONIN. If you are a man or a woman shopping, and you have a big brother who has always moved heaven and earth to take care of you in every way, you want Bill Cronin to be your sales person. He is that person for you. But He is much more than a sales person. He is your advocate, your best friend, someone who always puts you first - someone who goes above and beyond - Who always goes the extra mile - someone who personally mails your documents to you - just to be sure you have them.
                                    by
                                      • Recommended
                                      A "Silentt Garden Center" Associate
                                      There was no experience to review, as this was all solely to do with Home Depot's employee, Paris. This individual did not speak to either myself or the customer who was in front of me in line waiting to check out in your garden center.I hope he’s okay, as this came off as him being rude to me and left me with an unpleasant experience of Home Depot. Thank you
                                      by
                                        Poor customer service
                                        Worst customer service I have ever received at this store I don’t know if HD reads these reviews but the CSR need to be more professional respectful and less prejudice more training is what I suggest
                                        by
                                          Avoid this location
                                          Poor service over crowded parking, avoid Thomas and 36th location if you can.
                                          by
                                            Fast Service
                                            Found what I needed and was in and out of the self checkout
                                            by
                                              • Recommended
                                              Great service
                                              Perla was my cashiers name. She was beyond gracious
                                              by
                                                • Recommended
                                                Avoid if ya can
                                                Unfortunately had to shop here but wish I didn’t.
                                                by
                                                  Great Service
                                                  Appliance Specialist Bill Powers was very helpful and informative. He made my experience smooth and easy. Thank you Bill.
                                                  by
                                                    • Recommended
                                                    Great Branch
                                                    Amazing place at all times, makes life way much easier with exquisite services
                                                    by
                                                      • Recommended
                                                      Thank you, Chris, for helping me.
                                                      Chris spotted me wandering the cleaning aisles right away and helped me find just what I needed. Then he got a cart for me. After a brief chat where I mentioned some recent sadness, he gave me a hug. Much needed!
                                                      by
                                                        • Recommended
                                                        Simply the best!
                                                        Your employee Amy is simply the best. Made my partner feel at home as she explained the different bits size.
                                                        by
                                                          • Recommended
                                                          Individual Washers, Nuts, Bolts
                                                          If you go to this store to buy individual washers, nuts, or bolts, go find an employee to make sure what you're pulling from their bins is what is actually supposed to be in that particular bin. Otherwise you will go to the cashier and be charged a completely different price even though you show them a picture of the bin and sku # that you pulled the parts from. They don't care.
                                                          by
                                                            Great Store!!!
                                                            Friendly staff, very knowledgeable, easy return policy and Great products to shop for.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 567 reviews

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