Reviews for Truxel Rd #6649

only recommending this store because jessica at the return desk went above and beyond to get me what i was asking for, had a bad experience with 3 other employees before i went down to the return desk and spoke with her. she got what i needed and helped me get on with my day. thank you jessica for your help much appreciated

Used curbside pickup service during pandemic and none of the employees were wearing face masks. I interacted with 3 employees who came right up to my driver side window without masks on (and not maintaining a safe distance). Home Depot should be working to help keep shoppers safe during this situation with COVID-19.

I have always had friendly greetings and helpful responses from this HD staff. Even during this crazy shelter-in-place time, when I have seen the strain of stress on the faces of some of them, they have still maintained courtesy and friendliness.

During my visit to the store today I waited approximately 30 minutes for help in the plumbing department where Dave helped me with threading some pipe he was very kind and made quick work of my request but obviously very overworked at this time. When I got to the checkout I waited in line got to the cashier who told me politely to go around to the cashier next to her who then said it would be a minute in an extremely rude tone of voice. I felt as if I was burdening her by being in line she then proceeded to tell me again that it would be a minute I asked politely if I should step back into another line and she said sir you need to calm down. Then a plane closed person and security guard him I’m assuming was a leader or manager proceeded to tell me to calm down as well. Being that I was In work uniform I did not respond with what came to mind first. I politely walked away to the self check stand and checked out. This was the worst customer experience I have ever had at any retail store. I am in a high stress customer facing Job as well and if I ever talked to a customer like this I would be fired.

I apologize, i used the wrong receipt regarding my complaint. It should have been 6966, the Howe Ave store where I had the paint issue. I traveled to the Truxel store to get it done correctly and the C/S rep pointed out the mistake the young man at Howe Ave made. And it was this, he used the wrong base to match my paint. The original base was 7400, he grabbed 7450 which made the tint clearly lighter. I would have overlooked the mistake, but he and the a Asst. Manager, CHOSE to blame me and basically encourage me to leave it alone. Been painting for a moment, paint on the average will last 10 or more years depending on where you store it. I dropped the entire gallon on the floor when I saw the shade, paint everywhere...Second time I have made two of the three managers there aware, they should use "Heather" at store 6966, as their example, and let her train the young people. I will continue to patron the store but would appreciate if you address the issue. Thanks ER

Awesome experience!

The staff was friendly and very helpful. And they had a great stock of display items.

Employees are friendly

The staff at Home Depot are very knowledgeable and welcoming. Home Depot went over and beyond with the coronavirus to ensure my family safety and health during the pandemic. I was able to quickly find what I was looking for because the store is well maintained and organized. The staff is always helpful when you ask questions or need advice.

Staff was helpful, Cashier Sandra was very friendly

Even in this time I can get in and out with all my needs. Great Job to the Truxel Home Depot Team!

Keep up the good service and materials in stock.Rude

I GO TO A LOT OF HOME DEPOTS THIS STORE IS THE CLEANEST AND NEATEST STORE IN THE SACRAMENTO AREA IN MY OPINION. IT ALSO HAS THE BEST EMPLOYEES AROUND EVERYONE OF THEM IS HELPFUL IN ONE WAY OR ANOTHER.

There are some great staff members here who continually go above and beyond to make my trips Here easy and fast

With the Corona Virus stirring panic throughout the United States I can understand store employees taking precaution of being infected. However this does not justify them being unwelcoming, rude and disrespectful to the customers as if they were a THREAT as I experienced this morning checking out at the Garden Center. If the store educated their employees to follow the US Health Department on preventive measures, their employees would not take out their paranoia on customers.

Friendly store and good customer service

The staff is very helpful and friendly!!

Clean store and friendly staff is always found at this store

Really helpful staff, particularly, Catelyn. Really cool that there are so many woman working as part of the staff. If you got a problem, take it to Catelyn!

It was great!

GREAT FRIENDLY ENVIRONMENT AND THERE'S ALWAYS SOMEONE AROUND TO ASSIST. WE ATTEND THE CHILDREN'S WORKSHOP EVERY MONTH AND THIS LOCATION'S SET UP HAS BEEN BETTER THAN SOME OF THE OTHERS I'VE SEEN AND MORIAH IS GREAT :)

the cashier name Stephen was so helpful and very accommodating.

Friendly, helpful and knowledgeable associates especially Aisha, department supervisor in flooring, who was a pleasure to do business with. Nice selection of carpeting. I appreciate the small free samples and the organized and informative displays. My experience was overall excellent- mission accomplished!

The associate that helped me (Sean) did an excellent job. I found what I needed and he gave me instructions on how to implement it!

Employees were friendly and went out of their way to make sure I found whatever I needed

All around best Home Depot in the Sacramento area.

Having an associate at the front door is very nice in case people wish directions to the correct isle for items they are looking for. That way customers wouldn't have to locate an associate around the store.

Purchased a large amount of fence material from Home Depot recently and i was assisted by 3 gentlemen to load our truck. They did it with team work and with a smile on their faces. Refreshing to see great customer service.

Customer Service is AMAZING, JUST NEED TOOL RENTALS!!

it was excellent