#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(908)810-5804
Tool & Truck Rental(908)810-5810
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
930 Springfield Rd
Union, NJ 07083
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Customer Store Reviews

  • 4.5 out of 327 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (327)
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Showing 1-30 of 327 reviews
Great service provided by George ( Jorge)
I have no complaints, all the time and every time I buy something, it’s just fine
by
    • Recommended
    good amount of inventory
    was able to find what was required
    by
      • Recommended
      Incredibly Helpful!!
      Samia,Shahid, Luis the manager, Jorge, and Ricardo are phenomenal and a HUGE assets to your team. They went above and beyond to help me this week, and in my opinion are a HUGE assest to your team!!!!! They are simply incredible. They were patient and kind and I am thankful that they assisted me as they did!
      by
        • Recommended
        Gorilla Cart 4 cu ft
        Happy with product and excellent customer service from Sales Rep Lisa and Cashier Ida
        by
          • Recommended
          Customer service
          All three ladies today cashier, head cashier and some other lady as a floater need 1 on 1 customer service training again. Please do better around 6:15-30pm cashier number 9 and her head cashier and the other young lady, That forced her phone in my face as too if I could not read..please do better with yourself, it’s sad
          by
            Great service
            Pleasant people are always willing to greet you and help out
            by
              • Recommended
              Great experience
              My husband and myself were very, very pleased with our experience at the Hackettstown Home Depot. We were particularly pleased with Rob McBride who helped us with our Purchase. He was knowledgeable, extremely helpful and spent time with us in finding the product we purchased. We are definitely satisfied and pleased customers because of the attention and helpfulness of Rob McBride.
              by
                • Recommended
                gr8
                good amount of any needed supplies for any home job
                by
                  waste my time
                  None of the self check out stations accept cash. one cashier on duty even with 20 customers waiting on line. give yourself lots of time if you are going to shop here.
                  by
                    Excellent Customer Service!
                    As a business owner, the customer service desk explained the Pro Desk and the benefits that go along with the service,
                    by
                      • Recommended
                      Experience was worthwhile
                      Ms Essie made the whole experience smooth. She utilized her experience and knowledge to make the process a breeze. I appreciate employees such as her that make the whole shopping experience worthwhile.
                      by
                        • Recommended
                        Donna helped order our fridge!
                        Donna in appliances is exceptional
                        by
                          • Recommended
                          Great staff
                          I had a great experience with the staff I was greeted and got in and out the store quickly
                          by
                            • Recommended
                            Great service and detailed information
                            Karen helped finance my new fridge. Detailed information that I need and just great assistants. Definitely will go there again.
                            by
                              • Recommended
                              great features
                              Bought this a month ago
                              by
                                • Recommended
                                Excellent shopping atmosphere
                                Great and quality items
                                by
                                  • Recommended
                                  home depot
                                  good shopping experience
                                  by
                                    Horrible customer service
                                    Aniyah at the customer service desk was rude and disrespectful. Yelled at me for standing in the wrong place in line and was rude when asking me for information about my return.
                                    by
                                      Great store, clean, always well stocked, employees who know where everything is and often walk to...
                                      Great store, clean, always well stocked, employees who know where everything is and often walk to to what you are looking for. Plenty of parking, plenty of carts and carriages, and help when you need it.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Entering and leaving is great, Greeter is great, She is always cheerful and friendly. Cashiers a...
                                      Entering and leaving is great, Greeter is great, She is always cheerful and friendly. Cashiers are always on point and helpful especially the self check out personal. Excellent. The lady in plumbing is wonderful, helpful, cheerful.
                                      by
                                      • Verified Purchase
                                      I shop at the Union store frequently and this time I was there for a product that I would normall...
                                      I shop at the Union store frequently and this time I was there for a product that I would normally buy elsewhere - Lysol Bathroom cleaner. This product is very important to my elderly mother and she asked me to bring some down to FL because she couldn't find it there. Well, it was challenging to find in most stores and I saw that the Union store had 107 in stock. When I got to the store, there wasn't any to be found. However, the associates stayed with me until they found it in back stock and on a pallet. They took the additional time to open the boxes so that I could get 4 bottles. I am very happy with the customer service during this visit and I hope to see this again!
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      The store was clean and comfortable to move around staff was very friendly and polite o appreciat...
                                      The store was clean and comfortable to move around staff was very friendly and polite o appreciate the service.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      home depot is great,there is always something that i need there ,and great prices also.
                                      home depot is great,there is always something that i need there ,and great prices also.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Employees were absolutely terrible, unpleasant and careless, but the manager named Marc was incre...
                                      Employees were absolutely terrible, unpleasant and careless, but the manager named Marc was incredible and I would only consider going back there because of him.
                                      by
                                      • Verified Purchase
                                      I visited the store on 6/14/21 and Associate K, from Gardening, assisted me with all of the items...
                                      I visited the store on 6/14/21 and Associate K, from Gardening, assisted me with all of the items that I was purchasing. He was pleasant and knowledgeable and went above and beyond to make sure satisfaction was the end goal for the customer.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      JP in your paint department ROCKS !!
                                      JP in your paint department ROCKS !!
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Employees were available, knowledgeable, and helpful. The entire atmosphere in the store was ple...
                                      Employees were available, knowledgeable, and helpful. The entire atmosphere in the store was pleasant!
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Super friendly people helped me find the different items I was looking for. They went out of the...
                                      Super friendly people helped me find the different items I was looking for. They went out of their way to pull things off high shelves, look up items on the computer, and help me load a huge bag of mulch into my trunk. They are all very helpful and knowledgeable. Shopping in this store is always an excellent experience.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      The store is always clean and orderly. The associates are very helpful, but it is not always eas...
                                      The store is always clean and orderly. The associates are very helpful, but it is not always easy to find one. I would appreciate more associates in each department. Otherwise, I enjoy this store, especially the garden area.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      1 found this review helpful
                                      Great friendly service and just about anything you'd need.
                                      Great friendly service and just about anything you'd need.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Showing 1-30 of 327 reviews

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