Reviews for W Seattle #8944

Love shopping at the West Seattle Home Depot. Staff always friendly and go out of their way to be helpful so you feel like you are very special.

I've been to this store for 15 years, probably 30+ times per year. Today I discovered the lighting is much dimmer. An employee told me the manager is trying to save money by dimming the lights.Not a helpful look during Seattle's rainy season. Employees are great here, the store is normally fine. If they restore the lighting, I'd give it 4 or 5 stars.

I was look for light bulbs & had no clue what to look for. I was glad that "Gretchen" was so helpful.

I was able to work with Peter. He is the person that really makes the difference at this store. He is hard working, and takes time to get my orders filled quickly and diligently. I do everything I can to come to the store when he’s in, because I know my experience will be professional and efficient.

I know the West Seattle store allow dogs to enter even if they are not a service dog. Today, I brought my dog to purchase some items and was accosted by another patron for bring my dog. He kept asking what service my dog provided, as she is not a service dog, and insinuated that we had leave. I tried to reason with him that Home Depot welcomes all kinds of dog, and thankfully, Doris, an employee, that was standing behind us helped explained the company pet friendly policy and assured us that we didn’t have to leave based on the patron complaint. I want to thank Doris and let her managers know that we are very grateful that she stepped in to help defuse the uncomfortable situation. She could’ve pretended nothing happened but she stuck by her customers when others were rudely out of line. Again thank you Doris for being a great employee

Jan at service desk is great goes out if her way to help you

The majority of the employees all know the department they're working in and and our genuinely happy to help you.

The sales/customer representatives on the floors and cashier registers are helpful and friendly. Maria was very welcoming in the store and helpful with products. She is definitely kind and someone I look forward in seeing again in the store to assist us. Yvonne at the cashier was nice as well and made checking out easy and fast. I would definitely recommend this location to my friends and family not just on the variety of products, but most importantly base on their great customer service.

Got what needed from the store if not I always go to homedepot.com order online.

Everyone is very helpful around the store. The customer service desk is especially friendly and helpful.

I shop at the W Seattle HD all the time - it's close and now that the bridge is out, often the only place to get things without a long drive. My experiences there are usually fine. Sometimes it's hard to find someone to help, but once you track them down the employees usually are helpful. Except for Anthony, a cashier in the garden department. When I was there yesterday to purchase paver bricks he was extremely rude and condescending. He chastised me for not taking a photo of the out-of-stock item I wanted to purchase (another employee had it waiting on a pallet out front for me). He actually told me, "Well, you're just a customer," as he scolded me, told me he couldn't leave his post and he wanted me to get out of the (now long) line. Home Depot, your business relies on those of us who are "just a customer" but if you can't find employees who realize this, a lot of us won't be customers any longer. If you weren't the only game in town right now I would have walked out. In the future if I can get what I need elsewhere I will avoid your store.

Friendly service. Easy to find needed items. Employees available on floor if needed. Clean environment.

This is the store that you can get the most of your needs and customer service, to me, is rated as an A+.

Every time we visit the West Seattle store the employees go out of their way to ensure we are taken care of and feel like valued customers. In an age where everything is prime yesterday and click click click, it’s refreshing to know there are still people out there who care. Shout out to Faye and Lingy for being so helpful today.

Employees are not friendly or helpful

stock levels are usually low and employees couldn't care less about you for your shopping experience....

This Home Depot location has a small hardware store feel. They have a stable workforce - I have seen some of the same employees there for many years. They tend to know the the products in their various areas quite well. I enjoy shopping there.

Fantastic employees willing to help. And a great tool rental department.

Gretchen at the Pro Desk is awesome! She is efficient and bent over backward to get my order right and facilitate delivery to the barge line. Thank you Gretchen, much appreciated!

Everyone I interacted with were very helpful. I did not know exactly what I needed. I left the store being very satisfied with my purchases and confidence that I could return if I had further questions. Thanks a bunch. I'm not a contractor, builder. I'm a senior citizen who needed help with a project.

Had the best customer service experience a few days ago. The desk was absolutely slammed and we had a complicated return for Max, the Home Depot representative. He stayed calm and patient but it became clear he hadn't run into this particular scenario ... as he should, he asked for assistance and his mgr, Gretchen came over and instead of taking over, she used our return as a teaching moment and helped him through it - I was so impressed by their respective attitudes - Max for being open to the feedback and Gretchen understanding the long term rewards of this approach. If these two folks are examples of your general workforce, Kudos to you, Home Depot HR.

Every department I went into I had help. Thank you!!!

The Home Depot Store is a wonderful store to go to. It has so many items that are needed & wanted by many people. A company would have no trouble finding out what they need to pick up. Items are easy to get, especially with the help of the people who work at the store. The staff there are so nice & very polite. It was fun to walk around a lot of the store areas. I can find so many items easily . I was even able to get a strong cardboard box from one of the staff, so I could take some bags of soil & small rocks out to the parking lot to get them in my vehicle. Thanks so much for having such an awesome store, with very good associates.

Great store to shop. All of the customer agents are friendly and helpful.

Store is smaller than regular stores and has about 90% of what a regular size store has. I've mostly be able to find what I needed but have had to occasionally go to the Lander or South Center stores. Also, due to its smaller size, inventory control and restocking items are often blocking aisles, especially near the back of the store. Otherwise, its a perfectly good store.

Very friendly and helpful staff ! Excellent service!

Had a great experience at the West Seattle store. Decided to try my hand at mounting a podium mailbox, needed information on how to drill into concrete. Phong was super helpful! Told me about the different drill types and drill bits. As I was leaving, I had the great idea to get a second set of keys made. Dang was great in getting them done with no wait, and then he helped me with the checkout when I couldn't figure out how to ring up a set of screws and bolts. Super friendly, great service! Outstanding work!

Matt and Peter at the pro desk have been so helpful as I have rebuilt the oldest house in Seattle and currently building the newest in the form of a cottage in the backyard in Alki.

I haven't gone to this store in person but I successfully got my order over the phone. The staffs are approachable and respectful and ready to answer any questions regarding the products you are looking for.

Staffed very well to get the help you need, and they are friendly and helpful. The store is clean and well stocked during Covid!