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Filter Reviews By:Rating, Profile, Gender, Age (431)
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Showing 1-30 of 431 reviews
Jul 8, 2019
I recently purchased a home and wanted to see what floors Home Depot had to offer. The first time...
I recently purchased a home and wanted to see what floors Home Depot had to offer. The first time I went in the store, I required assistance in deciding what floors to purchase and to set up an appointment to have my rooms measured. That process took 3 1/2 hours. Once the measurements were completed I had to go back to the store to make the final decision on which floors to order and pay for my purchase, that day I waited 2 1/2 hours. Well....the perfect floors for me were online only solid bamboo flooring and took two weeks to come in. When they arrived to the store I went in to set up delivery and to order more flooring for three more rooms. The visited lasted 7 1/2 hours. RIDICULOUS!! The lack of knowledge from the flooring specialist and lack of support from management is unacceptable, especially seeing as though I’ve spent upward of $10,000. with Home Depot on this purchase. I am sure this is not an everyday occurrence, because I’ve shopped at this Home Depot before and had good experiences, but Customer service of this kind, is one time to many.
by
Verified Purchase
May 23, 2019
Great store with awesome personnel that appreciates and honors veterans and customers
Great store with awesome personnel that appreciates and honors veterans and customers
by
Verified Purchase
Recommended
May 17, 2019
the store was very helpful to me. everyone I met wanted to know if they could be of any help to m...
the store was very helpful to me. everyone I met wanted to know if they could be of any help to me. I was very satisfied with the product.
by
Verified Purchase
Recommended
Apr 22, 2019
The associates were very helpful and answered all of my questions.
The associates were very helpful and answered all of my questions.
by
Verified Purchase
Recommended
Apr 9, 2019
The store was very clean and the products were easy to find.It is always a pleasure to go into t...
The store was very clean and the products were easy to find.It is always a pleasure to go into this store..
by
Verified Purchase
Recommended
Apr 3, 2019
THe employees were friendly and helpful.
THe employees were friendly and helpful.
by
Verified Purchase
Recommended
Mar 25, 2019
There is always someone there to help answer questions and help you load your cart or vehicle. T...
There is always someone there to help answer questions and help you load your cart or vehicle. The store is clean, neat, and easy to locate the items you want. It is more like a neighborhood store rather than a big national chain store. I go out of may way to shop at this store. A real pleasant experience.
by
Verified Purchase
Recommended
Mar 8, 2019
Everyone is always nice, professional, and willing to help me find things when I'm needing help. ...
Everyone is always nice, professional, and willing to help me find things when I'm needing help. I love this HomeDepot on Pines Road.
by
Verified Purchase
Recommended
1 found this review helpful
Mar 5, 2019
This has always been my store and I will always go to this particular store
This has always been my store and I will always go to this particular store
by
Verified Purchase
Recommended
1 found this review helpful
Jan 10, 2019
Because they are very good to me and to my customers that I send there to them for their supplies
Because they are very good to me and to my customers that I send there to them for their supplies
by
Verified Purchase
Recommended
1 found this review helpful
Dec 27, 2018
kind and very helpful
kind and very helpful
by
Verified Purchase
Recommended
1 found this review helpful
Nov 26, 2018
Don't go to this store after the day managers leave. Managers and employees don't have a clue abo...
Don't go to this store after the day managers leave. Managers and employees don't have a clue about the merchandise in the store. It clearly shows they were not trained or brief in the area in which they work.
by
Verified Purchase
Nov 7, 2018
If you need help at the lumbar section, ask for Tyler. He has been there for 3 years now and he ...
If you need help at the lumbar section, ask for Tyler. He has been there for 3 years now and he is very helpful and friendly
by
Verified Purchase
Recommended
Oct 27, 2018
Exceptional customer service. Looking forward to shopping again.
Exceptional customer service. Looking forward to shopping again.
by
Verified Purchase
Oct 13, 2018
Very inconsistent. Sometimes employees are very knowledgeable and helpful. Other times you can’t ...
Very inconsistent. Sometimes employees are very knowledgeable and helpful. Other times you can’t find anyone to help. Store has been out of key items(like paint). There are a few key longtime employees who are very good but they are not available all the time. The store is in a convenient location for me and I shop there often.
by
Verified Purchase
Recommended
Sep 6, 2018
I just love shopping at this store, because the employees are always friendly and helpful, plus t...
I just love shopping at this store, because the employees are always friendly and helpful, plus the free coffee is taste real good.
by
Verified Purchase
Recommended
Aug 26, 2018
The customer experience isn’t just about the way you develop your products and deliver your servi...
The customer experience isn’t just about the way you develop your products and deliver your services; it’s also about the way you treat your customers. That's what I get from Home Depot #0381 Shreveport. Great Product & Awesome Customer Service. Thank you for such outstanding overall service.
by
Verified Purchase
Recommended
Aug 7, 2018
Home Depot has always been one of my favorite stores, but today they became my hero! If they don'...
Home Depot has always been one of my favorite stores, but today they became my hero! If they don't have what you need in the store the clerks will go online and do all they can to get you what you need! Friendly service no doubt about it !!!
by
Verified Purchase
Recommended
Jul 26, 2018
Excellent Customer Service!!!!! It is soooo easy to come in and get what you need and check out...
Excellent Customer Service!!!!! It is soooo easy to come in and get what you need and check out! Every employee at the Pines Road Home Depot will assist you and are very helpful! I LOVE this store!!! I call it MY Home Depot!!
by
Verified Purchase
Recommended
Jul 17, 2018
Thanks to Dan we found everything at ease. He was very knowledgeable, courteous, and friendly. He...
Thanks to Dan we found everything at ease. He was very knowledgeable, courteous, and friendly. He most definitely knows his job and is an asset to your company. He made our experience awesome. He is what customer service is all about.
by
Verified Purchase
Recommended
Jul 15, 2018
nice home depot
nice home depot
by
Verified Purchase
Recommended
Jul 13, 2018
this store will not allow me to use a store credit because it was not issued in my name and they ...
this store will not allow me to use a store credit because it was not issued in my name and they said this was an attempt to curb fraud. this does not combat fraud, if you want to combat fraud stop taking items back without a receipt. YOU ARE PUNISHING THE WRONG PERSON
I WILL NEVER SHOP HOME DEPOT AGAIN ........... THERE ARE PLENTY OF OTHER CHOICES.
by
Verified Purchase
Jun 15, 2018
Very clean. Helpful and happy employees
Very clean. Helpful and happy employees
by
Verified Purchase
Recommended
Jun 2, 2018
I spend more time in this store than in any other and always feel welcome. Associates greet me wi...
I spend more time in this store than in any other and always feel welcome. Associates greet me with a smile of recognition and everyone has always gone the extra mile to help me when I need it.
by
Verified Purchase
Recommended
May 19, 2018
We did find the products we were looking for easily. The store is well organized and clean. It i...
We did find the products we were looking for easily. The store is well organized and clean. It is so convenient in West Shreveport, and the employees are always friendly and courteous.
by
Verified Purchase
Recommended
Feb 26, 2018
This has got to be my favorite store. So helpful. You have to try it!!
This has got to be my favorite store. So helpful.
You have to try it!!
by
Verified Purchase
Recommended
Feb 22, 2018
Super friendly and helpful employees. Clean, nice selection and organized.
Super friendly and helpful employees. Clean, nice selection and organized.
by
Verified Purchase
Recommended
Feb 9, 2018
The sales rep was most helpful and went above and beyond in helping this customer.
The sales rep was most helpful and went above and beyond in helping this customer.
by
Verified Purchase
Recommended
Feb 7, 2018
Awesome customer attention by all employees and manager. store was clean and organized. easy to f...
Awesome customer attention by all employees and manager. store was clean and organized. easy to find products we needed.
by
Verified Purchase
Recommended
Jan 16, 2018
It is nice that when I go into this Home Depot that there is always someone asking me if I need t...
It is nice that when I go into this Home Depot that there is always someone asking me if I need there help. I never have to search for someone to assist me. I also like the fact they are very knowledgeable within their departments. Never had any issues with a return or purchase. The other big home improvement store whom I will not name is lacking way behind. Big shout out to Ronda in the appliance department at the Shreveport, Pines rd. location!!!!!!!!!