#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(781)672-9513
Tool & Truck Rental(781)672-9518
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
100 First Ave
Waltham, MA 02451
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Customer Store Reviews

  • 4.7 out of 435 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (435)
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Showing 1-30 of 435 reviews
Always helpful, always have someone working that helps with extra information, suggestions. The p...
Always helpful, always have someone working that helps with extra information, suggestions. The people working for home depot in Waltham store are the best.
by
  • Verified Purchase
  • Recommended
Employees are very helpful
Employees are very helpful
by
  • Verified Purchase
  • Recommended
I bought several flowering plants for gifts. it was 17 degrees out and I asked if they had any m...
I bought several flowering plants for gifts. it was 17 degrees out and I asked if they had any means to cover the plants. 2 employees quickly found large thin plastic trash bags and helped me cover each plant without damaging them. they went above and beyond and put the customer first, even for a relatively inexpensive purchase. they also saved Home Depot money by not having dead plants returned weeks later....
by
  • Verified Purchase
  • Recommended
Excellent customer service - professional & friendly. Not only is the customer treated well, but...
Excellent customer service - professional & friendly. Not only is the customer treated well, but the employees treat each other well, too
by
  • Verified Purchase
  • Recommended
I have not been to every Home Depot in Metrowest Boston but compared to the ones I HAVE been to t...
I have not been to every Home Depot in Metrowest Boston but compared to the ones I HAVE been to this one is the best by far. The staff in the main departments-- flooring/tile, lumber, plumbing, shades, paint, tools, doors&windows-- are generally very knowledgeable and helpful. The help and pro desks are also very professional and courteous, and there is even a licensed electrician there on wednesdays. As a handyman I am terribly dependent on this store for supplies and expertise, and they have all saved my life on more than one occasion. Like any Home Depot, sometimes there is no one in a given department, self checkout is faster, and some staffers are better than others, but it is what it is, a big box home improvement store. I just search the website and text locations of products to my phone and zip zip.
by
  • Verified Purchase
  • Recommended
Charlyne is a great employee of yours! She did everything that was necessary to make my shopping ...
Charlyne is a great employee of yours! She did everything that was necessary to make my shopping experience a good one! I would definitely recommend your store to other fiends and family members
by
  • Verified Purchase
  • Recommended
Great customer service in the appliance area also in kitchen and Bath design. Looking forward to...
Great customer service in the appliance area also in kitchen and Bath design. Looking forward to a new kitchen and Bathroom!
by
  • Verified Purchase
  • Recommended
I needed fence with installation. They quickly placed the order and the contractor contacted me a...
I needed fence with installation. They quickly placed the order and the contractor contacted me and set up appointment and the job was professionally with great crew members done quickly.
by
  • Verified Purchase
  • Recommended
One of their better stores!
One of their better stores!
by
  • Verified Purchase
  • Recommended
Good clean and well trained employees. Convenient access from the Highway
Good clean and well trained employees. Convenient access from the Highway
by
  • Verified Purchase
  • Recommended
Erica was extremely helpful
Erica was extremely helpful
by
  • Verified Purchase
  • Recommended
Excellent store and customer services. Especially Thank for the great help from the customer ser...
Excellent store and customer services. Especially Thank for the great help from the customer service - Edward and Corey.
by
  • Verified Purchase
  • Recommended
It's clean and part are ok to find thanks
It's clean and part are ok to find thanks
by
  • Verified Purchase
  • Recommended
Excellent service by Corey.
Excellent service by Corey.
by
  • Verified Purchase
  • Recommended
We had to deal with 5 different employees, and every one of them were really committed to our sat...
We had to deal with 5 different employees, and every one of them were really committed to our satisfaction! All of them were friendly and had a very positive attritude!
by
  • Verified Purchase
  • Recommended
It is my home improvement store. I would never go anywhere else!
It is my home improvement store. I would never go anywhere else!
by
  • Verified Purchase
  • Recommended
Knowledgeable, helpful and friendly personnel.
Knowledgeable, helpful and friendly personnel.
by
  • Verified Purchase
  • Recommended
you have wonderful employees....Thank you for that I have been looking to purchase black 8 inch g...
you have wonderful employees....Thank you for that I have been looking to purchase black 8 inch gardening Pot Saucers and you have had them out of stock for months.....Please restock them if you can.
by
  • Verified Purchase
  • Recommended
Like most Home Depot stores , stocked with barely helpful employees. Employee quality and pride i...
Like most Home Depot stores , stocked with barely helpful employees. Employee quality and pride in customer service must be low on the corporate priorities list . You better know how to help yourself or pray you find one of the employees (or hunt them down) and then pray again that they’re actually helpful and speak clearly (and/or understand English). I only go here because the nearest blue colored alternative is so far away.
by
    1 found this review helpful
    This is a fairly typical Home Depot. What sets this one apart for me is our experience with Appli...
    This is a fairly typical Home Depot. What sets this one apart for me is our experience with Appliance employees...specifically Bob N. The guy knows his stuff and is completely customer focused. Home Depot needs to figure out how to put a "Bob" in every store.
    by
    • Verified Purchase
    • Recommended
    1 found this review helpful
    you have wonderful employees
    you have wonderful employees
    by
    • Verified Purchase
    • Recommended
    OTHER HOME DEPOT DON'T CARE ABOUT YOU AS MUCH AS THIS LOCATION'S EMPLOYEES.
    OTHER HOME DEPOT DON'T CARE ABOUT YOU AS MUCH AS THIS LOCATION'S EMPLOYEES.
    by
    • Verified Purchase
    • Recommended
    Knowledgeable and helpful employees is all departments.
    Knowledgeable and helpful employees is all departments.
    by
    • Verified Purchase
    • Recommended
    I love going to homedepot in Waltham, its like a second home to me.. Cashier Kenneth 2674 00021 4...
    I love going to homedepot in Waltham, its like a second home to me.. Cashier Kenneth 2674 00021 42248 is alwys so friendly he was working outside in the plant department I wanted some perenials and they had some really cute plants I love walking around all of the plants in the store and also parking lot
    by
    • Verified Purchase
    • Recommended
    I have shopped at numerous Home Depots and I find that 2374 Waltham seems to be the best managed ...
    I have shopped at numerous Home Depots and I find that 2374 Waltham seems to be the best managed with motivated personnel. Special orders and exchanges are facile. Store was clean and vigilant about the safety of patrons and staff. Associates are sincerely friendly and helpful. Often I have been given advice about installation techniques and considerations of products.
    by
    • Verified Purchase
    • Recommended
    you have wonderful employees
    you have wonderful employees
    by
    • Verified Purchase
    • Recommended
    you have wonderful employees
    you have wonderful employees
    by
    • Verified Purchase
    • Recommended
    you have wonderful employees
    you have wonderful employees
    by
    • Verified Purchase
    • Recommended
    you have wonderful employees
    you have wonderful employees
    by
    • Verified Purchase
    • Recommended
    you have wonderful employees
    you have wonderful employees
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 435 reviews

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