Reviews for Wentzville #3025

The checkout girl was very friendly gave the vets discount thanking me for my service.

Pro Desk Salesman- 8/10/2020 - I was at Home Depot for 3 hours today for one order!! - walk in store, up to pro desk and Ronald (RKV471) looks at me and says "you need something?" I say "yessir, need to put together an order" - he nods and ignores me staring at computer for 10 minutes - he then says "ok, what do you need?". I say "lumber for a deck". Immediate response from him was "oh man, we don't have any wood" - He then asks if I went to the back and checked Home Depot's inventory (i think that is his job), he asks me briefly what's on my list and as I run down list he says "we don't have ANY of that" - i said "really? That sounds almost impossible". He says "ok lets go look". we go to the back to lumber dept to "check inventory" together and yes, Home Depot had all the materials I needed. - we got the order placed into the computer, he asked for the customers phone number. I had to take a 3 minute phone call so I walked away for 3 minutes and was grabbing some of the smaller materials. When I came back he ignored me for another 15 minutes. Some sort of acknowledgement would have been nice such as "hey, be right back with you man" or something along those lines. After 15 minutes of being ignored he turned to me, shrugged his shoulders and with an attitude said "we lost the order, you walked away!" I then asked why he didn't save the order. He said because of me, "you didn't give me the phone number!" I asked why he couldn't have put any number down to save it for 3 minutes. He shook his head at me angrily and said "we have to do it all over again!" - so, he enters the order into the system for the second time and I make sure not to answer any business calls so he doesn't get distracted or screw up again. I asked at the beginning when the earliest delivery date/time would be for my order. He said, "oh, there's no deliveries until next week". At this point he has lied to me several times and I don't believe anything that he says. So, Before I have him call my customer I ask, "can we please double check delivery dates/times and see if there are any earlier days/times available anywhere?" He syas "Ok" with a roll of his eyes and proceeds to fake check delivery. He clicked the buttons to make it appear to me that he cannot check delivery schedule and I just have to take his word for it. Comical, right? - He then called my customer and completed the payment processing for the order. - He looks at me and says "you're all set". I said "do you need me to tell you what I'm hauling today and what I can haul tomorrow since there is no delivery option?" He says "No, go ahead and take the ticket back to the guys working in lumber and they will help you pull and load". I have never had to do that once! Every pro member I have ever worked with will order a pull list for the lumber guys and have them pull it for me. - I've put thousands of orders in at the home depot service and pro desks over the last decade. Most of my issues in the home depot stores over the years have been minimal and have had little to no impact on my day. This guy was totally rude and disrespectful from the moment he laid eyes on me. - My belief is he is using the "inventory glitch" in the computer to turn away customers that may not know better than to trust what the employee you hired to represent your company is telling them! He saw that I was a younger man and tried to take advantage of that. Thinking I was ignorant in the processes of home depot, he was literally doing everything in his power to avoid doing any work whatsoever! - Thankfully, I've been doing this for a long time and I wasn't buying into any of the lies he was telling. He literally told me that all the wood on the shelves in lumber was already ordered and being prepared for delivery to other customers! I happen to know that when an order is paid for at the store it is pulled, wrapped, labeled and placed in the middle of isles for delivery or pickup. This guy is the most manipulative and dishonest employees I've EVER encountered at a reputable store. I also believe that when I refused to accept his lies about the products on the shelves not being available he intentionally deceived me about the delivery so that I would be forced to haul all these materials myself. He almost had me as i gave up and said fine I'll make multiple trips and haul it myself because I'm tired of being here. He even went so far as to tell me to go rent a trailer from NuWay to haul them! Instead of promoting or trying to sell the rental of the flatbed trucks that home depot has for rent for the same purposes! - But I took a breather to think in my truck and realized it was just more lies from him and I needed honest answers immediately. My customer and my project depended on it. I went back inside and straight back to lumber to inquire what the pro guys problem was. They all agreed that he has a bad attitude and is a jerk to them and customers. There was a young man named Mitch that immediately jumped at the task of getting every delivery question I had answered! Him and the other lumber/building material guys were sooooo helpful and apologetic for the jerk and just kind throughout the rest of my situation, from loading to separating entire order that was pulled. Mitch got right on the computer and made multiple calls to anyone he could to find answers. That kid is a real go getter! Love his attitude! He brought me up to the customer service side to sort out the rest of this mess with Lisa, I believe the service manager. She also was very apologetic and appalled by Ron's behavior. I told all the workers I came in contact with that I understand that coming in and putting these orders and deliveries together takes time and I knew that coming in so I was very prepared to be patient. What I refuse to accept is the misleading, dishonesty, lies and down right disrespect that Ron showed me throughout our entire interaction! He acted as if I was inconveniencing him the whole time! And just think that if he tries that with seasoned contractors, then he is definitely pushing away tons of other customers that don't know any better just to avoid doing the work he was hired to do! If it had worked on me, home depot would've lost out on a $2,000 order today. Not to mention how many others he pushed out the door before and after me! This man is costing the home depot lots of money! He doesn't deserve the position he has and I know for a fact that there are more intelligent people fit for the job. I will not let this go until this man is relieved of his duties at the home depot. I am disgusted every time I think about how he treated me!

The store was clean and the employees that I encountered with were extremely friendly and helpful.

Store is clean and neat, very nice employees

store is always clean and neat, shelves are stocked and merchandise is easy to find and store does not constantly move merchandise around store, so I can always find it where it was the last time I was there.

Thanks to Allison, Evan, Jay, and Taylor in Garden today for selling me some marble chip rock. You all went out of your way for me to be satisfied!!

Very little precautions taken to prevent the spread of Covid-19. None of the employees are wearing masks. I guess Home Depot has a good health plan!

I received excellent service from Joe in the appliance department tonight. He went above and beyond to make sure that I not only got a great deal on my washer dryer but I got 12 months free financing. I would highly recommend buying appliances through Joe at Home Depot

Levi in plumbing made this the best and easiest visit in my life. He was happy, eager to help, cheerful and hand picked every item for me placing it in my basket. I normally spend an hour in plumbing finding what I need; Levi had my shopping complete in 2 minutes! I have been coming to this store for 16 years but this was my best ever visit.

For the most part this store is ran very well; it is well stock and very convenient for the residences of Wentzville; I wish the associates were more consistent with asking if you need help (on-going pandemic not withstanding); that said, there are stars that work at #3025! a Bravo Zulu goes out to the plumbing associate that gather everything that I needed for my plumbing project. All said, this store is clean and more often than not carries everything that I'm looking for

The cashiers do not have PPE on, even though everyone who enters public right now should be wearing a mask and they will yell at you even when you are wearing one, if they feel what you are buying is "non essential." I was treated like I was an irresponsible infected person and was even told that I put her life and every person in the stores life in danger by being there. Completely uncalled for! And no, I am not sick, just cautious like we should be right now.

I always receive great customer service here. While wandering / looking through different departments, salespeople ask if I need help finding anything and are very helpful and friendly. (The opposite of hardware / home improvement stores when you *do* need help finding something or have a question and have to search the whole store to find a salesperson to help you!)

the store is a great place to shop for most of your needs

Helped with loading my product with our asking them ,were very friendly and helpful.

Always have what i need ,friendly staff ... great experience every time

Great store with friendly, knowledgeable, helpful employees! Always enjoy my trips to this Home Depot!!

I was looking for a table saw and actually went to Lowe’s first. At Lowe’s I was asked if I needed any help and I said yes to which their response was the didn’t know anything about table saws or tools. I went to the HomeDepot in Wentzville Mo and Mike in tools was a great help. He helped me in my decision on which saw to purchase. He knew tools and loved his job. I will definitely make my next tool purchases from Mike at HomeDepot. With this experience I am switching my business to HomeDepot.

had a productive visit, lot of help from Levi... give it *****

There is something new, different and very good about the way Home Depot serves their customers at Wentzville. The last few times we have shopped there we have been truly blown away by the courteous, helpful and efficient customer service. Nothing seemed to be any trouble...and everyone who has helped us really knew where to look to find what we needed - and actually knew what they were talking about! Kindness, efficiency and quality - plus good value for money - has really made Wentzville Home Depot stand out for us of late. We believe in working local and shopping local. Home Depot has made that commitment back to their customers and it is really good to see!

I came in to Home Depot looking for an adapter for an air line. Levi was super helpful and figured out the issue and found what I needed right way.

Worst place to shop I’ve ever been. The store employees sell you bull. But they back up what they sell......

This Home Depot is first class all the way. We enjoyed shopping there it is truly a pleasure shopping a store that is clean and well stocked

Jeff was great! I had plenty of help with all of my loading as I had large sheets of drywall. The staff at this home depot is always over the top!

Thanks for the help with my complicated scenario.

The staff was very knowledgeable and helpful. Thanks Steve at the Pro Desk area!

Wentzville store is the best store in the St Charles area.

As a contractor, I visit several Home Depot stores in my area, the Wentzville store is by far the most organized, and helpful out of them all!

Bob U. went above and beyond! Without his assistance I'm sure my project would have never come to fruition! It would have remained a want, and surely ended up as a regret!

The employees at this store were super nice. Especially Mitch back in the wood department.

I'm a 70 year old woman alone and the handle on my toilet broke. Rich in plumbing showed me EXACTLY what I needed to do to fix it myself and I DID IT!!! THANK YOU Rich you're TERRIFIC !!!!