Reviews for Westgate #3807

Nice and clean. I found the special light bulbs. At the first time, I purchased the one with 600 W but when I got home to try, it almost burned in 1 second. So I went back to Home Depot to see if I could replace them to regular Watts. The staff refunded me and helped me picked me the 150 W bulbs. Very comfortable experience here.

Great store! The store was clean and well stocked in the departments we visited. Jeremy, the sale associate in plumbing is awesome. He's very knowledgeable and answered all of our questions.

if you need help with paint see Ashlee,she is GREAT!

If you know what you want and where it is in the store, go there. But don't expect to get much if any help from the staff.

Friendly, professional staff. Well stocked and clean store!

The store is very close to home and the store is always very clean and things are displayed so you will notice them in an easy and casual way.

The sales Staff provide assistance beyond all expectations

GREAT CUSTOMER SERVICE AT THIS LOCATION.

Store is always clean, staff always friendly and able to help.

There was no waiting in line to enter the store, and customer service was very helpful.

POOR CUSTOMER SERVICE

Good people work there. I know some by name. Helpful always.

My last two purchases for a home renovation came from the Secor Road store. I normally shop Rossford, but they did not have in stock what I needed. Staff members at both stores were very very helpful in helping me find all of the items that I needed. I would highly recommend the Home Depot franchise.

A week ago I purchased $1500 worth of carpet for one of my clients. The salesman explained that they only had one roll of carpet in stock that would meet the requirement for the home measurements and that anything else would take over a month to get in stock. I told him that I would take the roll and then proceeded to give him the measurements that I needed it cut. He said he was more than happy to get it done. I told him I would have my installer come in a few days and pick up that carpet. When my installer came in the morning to get the carpet it was not cut and ready to be taken. Then the salesmen proceeded to tell him it would be a couple hours before it would be done. Later that day I went back to the store with my installer to find out that they didn't have enough carpet to fill my order which I was told would not happen. Originally when I went the salesmen said he had one roll left I was told there would be no problem with that roll and the square footage I needed. I was very disappointed when I showed up and they didn't have enough. After asking the employee what could be done about this he proceeded to tell me "nothing" and "you have just going to have to deal with it." Then after complaining for about 30 minutes another roll of the carpet I needed just magically showed up. Even then they were nasty about cutting it to the size I needed.

Bought a tool box that was not in the store, but told I would get free shipping if I ordered it online. When I asked if that included going to the service desk and have them order it online? Answer: YES. Upon completion had a charge of $79.00 for delivery. Was then told they could not do that so I said please call me when it comes in and I'll pick it up. no problem but even tho they were going to deliver it on Thursday 4/16/20, now they were not sure when it would be in for me to pick up. So I decided to call on 4/14/20 and was told they aren't getting anymore of this item but Alexis Rd. had two of them. They could refund my money and I could go to Alexis Rd. and buy it there. It goes on and on but the Customer Service part of this store sure was lacking, well it really sucked. Anyhow after more call back and forth they are picking up the tool box for me and I will go to Secor Rd store to pick it up. Terrible Customer Service. Employee had the personality of a MUD FENCE!

Everyone was very nice

Quick and easy finding what I was looking for, self check out, friendly folks.

Great store, great selection, great prices, super great staff

The experience was very pleasant and I got what i needed.

As usual the work staff at this Home Depot on Secore is perfect. They always are willing to help. And when I need advice for particular projects they always have given the perfect advice that I normally would not of thought about.

I received outstanding service in the paint department.

They had plenty of stock, good power tool selection and knowledgeable staff. Worth the drive every time.

Helpful staff

the employee who helped us in appliances that day was very helpful

This store is the best. If you don't know how to complete a project, just ask someone will be there to give advise. 16 years now and have never been directed wrong. My house is now 80% complete. Down to the kitchen and half bath. Ty.

As an 80 yr old handicapped customer, it is very important to me that the personnel at the store be helpful and kind and responsive to my questions and needs. This store checks all the boxes in this regard and I recommend it highly for these reasons.

Great Store -- everyone helpful

Unlike many DIY stores this Home Depot is well organized and shelves are easy to shop. Not just full of boxes and items piled on top of each other. Also the employees give constant eye contact implying they want to help. In some other stores the employees walk past you like you are not there.

My husband and I love shopping at this Home Depot on a regular basis.The employees are warm and friendly I just wish all Home depot's basically all retail stores gave military discounts I veterans have went above and beyond to keep this country safe they deserve the best.

I love shopping at this Home Depot. The employees always go out of their way to assist me. Great store!