E Palo Alto #6603

Store Managers are dedicated and 100% Costumer Service, Jeff also helped me by showing the way to the precise locations to find the Materials that I needed. Top Shelve! You don’t see this attention to costumers nowhere.

I am very impressed with the customer service that I received, hope was very friendly and created great rapor By asking for my name and told me that she has seen me shop at this store acouple of times, she was able to create an amazing shopping experience and was knowledgeable on where product locations are in her store as well as what the store has available for purchase best customer service experience I’ve ever had! Great work

I was in line to purchase my items. I was buying 11 light bulbs and 5 cans of spray paint. I thought I grabbed the all the same ligh bulbs 3 of the were different. The cashier pointed it out to me. I didn't notice. I went and got the correct ones and didn't have to wait in line again

We shop at Home depot about three times a week. Generally we get what we want at a 10% discounted price. The staff are always helpful. Noteworthy are the other customers many of whom volunteer to help lifting heavy items

When we were checking out the manager Jeff (I think?. kind of looked like Mark Hamel) was extremely unprofessional and rude. As we approached check out he looked at us, turned his back and started making comments about us to another employee in a very dismissive attitude. His problem was that he thought we were using the store to make all the cuts for our project and that this was not company policy and was dangerous. I told him that the sign near the lumber said that we could cut the pieces and that we were happy to pay the 50 cents for all the cuts over two. He said the store was only designed to cut wood so it would fit in cars and that he was going to "give an earful" to the employee who helped us. Keep in mind that we were purchasing 6 and 8 foot pieces of wood which would not fit in our small car. We couldn't cut them in half because that would make the pieces unusable for us, so we cut them in thirds (with a small off cut at the end). It's true that this offcut was less than 12 inches (so may have been against policy, although I assume the policy is to prevent cutting any piece which is less than 12 inches, not that you can't cut the end off a board which leaves a small piece like we did). I have worked with wood my whole life and have never heard of a safety issue when cutting the end of a board off even with a table saw. The employee who helped us cut the wood was extremely careful and, to reiterate, never cut a piece of wood smaller than 12 inches. I tried to explain to Jeff that the small pieces were just the offcuts at the end, but he wouldn't listen and tried to explain how it was a *huge* safety issue (I don't think he knew what he was talking about). In any case, the employee who helped us cut the wood was amazing, and we have had similar cuts done at several home depots before and never had a problem. However, Jeff was extremely unprofessional (even assuming the last cut was not company policy, it is not appropriate to talk behind our back and talk about disciplining employees like that when they were super helpful). Will probably never go back to this Home Depot again.

Lisa from home improvement department went above and beyond, tirelessly available and answering our questions. In turn she earned our trust: we bought with her 4 large windows, one patio door and one 4 panel gliding door. All thanks to her amazing support, expertise and frankly kindness. We received one patio door and two windows from the first order, and everything is perfect, thanks to her careful attention to our drawings and requests. We feel very grateful to have Lisa as part of our renovation plans! We now recommend Lisa to all our friends and even our contractors.

I had put off a trip to Home Depot because I couldn’t quite explain what it was I was looking for. Tito greeted me as I was walking down an aisle and stuck with me throughout my entire trip, going to different areas of the store to help me find what I need. He even walked me up to my car and helped me secure my larger item on top of my roof. Absolutely above and beyond, I could not have had a better trip and all because of him.

Janelly was really helpful

Moises in home and gardens is awesome! I have never seen such great customer service. I was looking for a birds of paradise and fiddle tree for my house, he help me find the perfect ones and even let me know about special promotions Home Depot was having on the plants. It's the best customer service I've ever seen from any store. Thank you so much Moises, we appreciate you so much!

I bought CLR, I would not have known about this if Albert Desruisseau had not pointed this out to me.