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The Home Depot's Pick Up In Store FAQs

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How does the Free Grill Assembly option work?

Free Assembly is available on select grills when you choose Buy Online, Pick Up In Store today. Select FREE Assembly option in the Shopping Cart to have your items fully assembled by the time you pick them up at your local store. Please note that assembly times may vary and we cannot guarantee orders will be available within 2 hours. You will be notified by email when your order is assembled and ready for pickup.


Items shipped to your local store are not eligible for Free Assembly at this time.

What are the features and benefits of ordering items online and then picking up my order(s) at a Home Depot store?

The Home Depot's Pick Up In Store option provides you with the convenience of placing an order on homedepot.com and subsequently picking up your order at a Home Depot store location. If you are unable to pickup an order yourself, you may also pre-authorize someone to pick up your order for you. This service not only saves you shipping charges but also helps expedite any time-sensitive projects.

How does the Pick Up In Store process work?

You will receive a series of email messages. First, you'll get an Order Confirmation acknowledging receipt of your order. Then, you'll receive a Pick Up In Store Notification when your order is ready to be picked up at Home Depot.

How soon will my order be ready for pick up after I've ordered it online?

Most items will be ready for in-store pick up within two hours of the time your place your order on homedepot.com.

Why do I need to provide my phone number when placing an order online?

If for some reason there is an issue with a specific store's inventory, a store associate may need to reach you directly to provide additional information in regards to your order.

How will I know my order is ready for pick up?

When your order is ready for pickup, you will receive a Pick Up In Store Notification email, which will include instructions for picking up your item(s).

Where should I go to pick up my order once I arrive at the store?

Once you arrive at the store, you can pick up your order at the Customer Service desk. If you are a professional contractor, please specify when placing your order that you would like to pick up your order at the Pro desk.

What do I need to bring to the store to pick up my order(s)?

For easy order pickup, please bring the following with you to the store:
•  A government-issued photo ID
•  Your order number or the Pick Up In Store Notification Email

What if I can't pick up my order at the store and need to send someone to pick up my order for me?

For your protection, only you or a pre-authorized pickup person may pick up your order. During online checkout, simply provide the name and email address of the person who will pick up your order. Providing this information allows us to send the Pick Up In Store Order Notification email directly to you as well as your pre-authorized pickup person.


Your designated pickup person, will need to bring the following to the store:
•  A government-issued photo ID
•  Your order number
•  Pick Up In Store Order Notification Email

Once my order is ready, how long will it be available at the designated store for pickup?

Your items will remain available for a minimum of seven days from the time you receive a Pick Up In Store Notification. Orders not claimed after that will be available based on the product type and store location. For more information please contact Online Customer Care at 1-800-430-3376.

Is the Buy Online Pick Up In Store option available at my local Home Depot store?

Yes, Buy Online Pick Up In Store is available at all Home Depot store locations. Select the 'Check Store Inventory’ option on the product description page or within the shopping cart to verify that the product is available for pickup at your local store.

What if I need to cancel my order?

To cancel your order and/or in store pickup, please contact a homedepot.com Online Customer Service Representative at 1-800-430-3376 Monday - Sunday, 6a.m. - 2a.m. ET. Please have your original payment information available when calling to cancel your order.

What if I need to return an item(s) that I ordered?

To return any item(s), simply bring your order receipt with you to any Home Depot store location. Please refer to The Home Depot's current return policy for details.

What if the item(s) I ordered is being sold at a lower price at the time of pick up than at the time the original order was placed online?

If your item is available at a lower price at the time of pickup, your original form of payment will automatically be adjusted to reflect the lowest available price.

Can I purchase/order an item(s) on homedepot.com to give as a gift to someone else?

Yes, you have the ability to order item(s) online as a gift for someone else. Simply enter the recipient's name, email address and selected store for order pickup after you've entered your payment information. You will then receive the Order Confirmation Notice, and the recipient will receive the Pick Up In Store Order Notification once the order is ready.


For easy order pickup, the recipient should bring the following to the store:
•  A government-issued photo ID
•  The order number
•  Pick Up In Store Order Notification Email

What if the recipient of my gift wants to return their item(s) to Home Depot?

If you've ordered item(s) online as a gift for someone and the recipient wishes to return that item(s), he/she may return the item(s) along with the order receipt at any Home Depot location. The recipient has the option to either exchange the item(s) for another item(s) or be issued a store credit.