Questions and Answers for Schlage Camelot Satin Nickel Electronic Keypad Deadbolt Door Lock with Accent Door Handle

A:  Pressing "Schlage" while the BE365 is locked will illuminate the keypad. Pressing "Schlage" while the BE365 is unlocked will not illuminate the keypad, but will allow you to lock it without entering in a 4-digit access code. Please verify that these two features are not working "backwards", as if they are, chances are the issue is installation. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  You are covered under a lifetime mechanical warranty. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  Yes the handle is separate from the lock and is also sold separately.

A:  Yes, the BE365 uses a "One Touch Locking" feature. This means when leaving, simply pressing the "Schlage" button at the top of the keypad will engage the bolt to be locked. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  Yes it does.  I love mine. So easy and no keys to misplace   

A:  The turn lock is located on the back of the key pad. It is not located on the lever handle.

A:  Yes, it does!

A:  Yes it does

A:  No, and it shouldn’t. You’d have the potential of a lockout situation if it did.

A:  Your BE365 may be experiencing engagement issues. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  Enter the 6-digit programming code > Press "Schlage" > Press "4". This will put the lock into vacation mode. To take the lock out of vacation mode, simply enter your 6-digit programming code. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  Yes, the BE365 can hold up to 19 different user codes at any given time. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  Ours came with two separate pre-programmed codes that could be used at the same time so I know you can have at least two.

A:  Code change is pretty easy. There are instructions included.

A:  Easy. You'll need to safeguard the master code. If you lose it, it used to be found on a label under the indoor side of the unit - unscrew the unit from the door, it's under there. I would probably remove it from there if not installing it yourself.

A:  You can simply change the code by following a quick 30 second programming process outlined in the manual and is meant to be performed after the lock is already installed. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  Its very easy. Directions to that come with set. We change our every few months

A:  Super simple you simply type in the code that came with the instruction manual or that is on a sticker inside the unit take that and put it in your phone under a folder marked lock code or something to that effect and you'll always have it available so you don't have to take off the unit and read the sticker and you simply type in that number type in the new digits and you're good to go

A:  Standard 

A:  My door has the standard pre-drilled hope.

A:  Both cross-bore holes should measure 2-1/8" in diameter, and the edge bore is required to be 1" in diameter. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  Should be 2-1/8” diameter 

A:  Standard opening 2”

A:  Try changing battery that's how mine acts when the battery is bout to die

A:  I have not had that happened and I have used these for 8 yrs in my first rental unit. Try customer service, they should be able to help you. Good luck.

A:  I have no idea. It is not something that I have encountered.

A:  We have had this lock for many years…when we lock the door we push the top button wait a second then turn the bolt, wait one second for the engagement sound and it’s locked. 

A:  We have not experienced this issue with our lock