Questions and Answers for Smart Solar San Rafael Estate Mission Integrated 2-LED Solar Candle Lantern in Antique Bronze

A:  We don't make Hampton Bay brand lights, however, in general if you have an issue with hard water build up on the solar panel we would recommend trying to clean it off with either CLR or LimeAway or Vinegar which will break up the calcium and limescale. If you need additional assistance because of the candle please contact Home Depot since Hampton Bay is their brand. -SLHG

A:  This item is not functional.

A:  Yes, I bought two of them 3 years ago.

A:  yes

A:  Yes.

A:  the model 3900KR1 is available online

A:  yes

A:  No, this is made of all-weather poly with real seeded glass.

A:  Yes. The outside housing is made of plastic but the inside frame is metal.

A:  no it is all plastic, if it falls of the table it cracks

A:  Unfortunately, our warranty covers defect but not accidental damage. However, our spare parts dept does have spare panes of glass that you can purchase. Please contact our customer service dept by email (cs@smartlivinghg.com) or phone (813-343-5775) to order. -SLHG

A:  no

A:  They recharge themselves via the sun, but they will have to be replaced over time.

A:  Make sure the Lantern is turned ON using the power switch. Leave it outdoors in a sunny location and it will charge over the course of the day and then come on automatically at night. If you want/need to boost charge the lantern to ensure it is fully charged, you can turn the lantern OFF (to ensure it doesn't come on automatically at night) and leave it outdoors for 2 days in good sunlight. That should ensure the batteries are fully charged and then you can switch to ON again for normal use. If you have any issues, feel free to call or email us for assistance: Mon-Fri 8am-5pm EST at 813.343.5775 or customerservice@smartlivinghg.com

A:  There is an on/off switch. Turn it off and move the unit to full sun and let it charge for 2 days before turning it back on.

A:  You remove several screws holding the top to get access to the batteries that are located on the bottom of the top cover.

A:  in the top of the lantern

A:  The batteries are located in the roof. You need to remove the 2 screws on the outside of the lantern and carefully remove the roof (careful there is a wire attaching it to the base that you don't want to break)! Gently turn the roof upside and you will see additional small screws on the box where the LEDs are. This is the battery cover. Remove the battery cover screws and the cover itself to access the batteries. Reverse this to replace and reconnect the cover and roof of lantern. Below is web link to the PDF illustration if this helps. If you have any issues, feel free to call or email us for assistance: Mon-Fri 8am-5pm EST at 813.343.5775 or customerservice@smartlivinghg.com Link: ftp://ftplibrary.smartlivinghg.com/WebInstructions/3900KR1%203960KR1%20Family%20-%20SolarLanterns_LEDCandle_Manual_2017.1.pdf

A:  Remove the 2 screwed outside the roof. Turn the roof over and remove the small screws on the LED battery compartment. Remove batteries and replace with Ni-MH. Easy. Good luck!

A:  This model uses 3 AAA rechargeable Ni-MH batteries, incuded.

A:  1.2 volt nicad

A:  The larger San Rafael lantern uses 3 AAA, Ni-MH, 1.2v, 600mAh rechargeable batteries, while the smaller version uses only 2. SLHG-CS

A:  Absolutely. I have 3 of them hanging on shepherd's hooks.

A:  Yes. I have mine hanging on a shepherds hook.

A:  Hi Sis, yes the ring is made of metal and will hold the weight of the Lantern if you want to hang it on a shepherds hook.

A:  The San Rafael Estate Lantern includes 3 rechargeable AAA batteries. As long your batteries are AAA you could change them out. However, since 900mAh are higher capacity batteries (ones currently used are 600mAh), they will not fully charge in a day. This will not make the lantern work any better or worse. The lantern was created and optimized to fully charge in a day with the AAA 600mAh batteries that we have included.

A:  yes

A:  NOT THIS ONE

A:  I have mine in full sun during the day. It comes on at dusk and it is still on at early dawn before shutting off

A:  Solar lanterns charge during the day (fully charged in 4-6 hours in direct sunlight and 6-8 hours in moderate sunlight) and run (glow) automatically (8 hours on a full charge) in the evening hours.