Morgan Hill #8572

This store is a mess and not stocked, they don't carry 2x6 studs or denssheild. Isles are packed with product, not allowing customers to shop, they must not want out business

Favorite employees and managers! Roxanne, Steven, Mustang, Rudy and Daniel!! Friendly, knowledgable and happy to do their job to help with whatever questions or support we may need for supplies, tools, purchases, rentals or returns!

Came on a Sunday afternoon (yes, busy time) but garden center register had a very green and inexperienced associate working, who struggled through every customer. Really sad to see this stores slow demise.

On my second attempt on clearing my drain, Kurt gave me a suggestion, Instant Power Hair and Grease, and it worked. It saved me a plumbers bill as well as frustration / anxiety regarding my stopped up drain.

I came for 10 of 1 specific item and after 5 min of scan problems, I clicked for help -literally 10 employees at the front, two were standing at their registers, two female employees were hugging and laughing and others were scattered while the register is yelling for help (the register was loud) and no one came to assist. I changed to a register with a cashier and advised that I could not get help. Finally, after a few minutes with the cashier, a female employee came up and noticed no one was at the register I was at, I had been able to scan 1 of the 10 moldings but could not get the others to scan. No one acknowledged me at all while I was attempting to get my items scanned - for at least 5 minutes and no other customer at the register. The cashiers (both) were standing at their stations waiting for customers and not involved in the front-line gab fest the others were having, my cashier was courteous and apologetic. I have had other times where I seemed almost invisible at the Morgan Hill HD and other times where I received excellent customer service from the employees who help in the back. It is a hit or miss if the employees (in the front) are not in full conversations with other each other, it is frustrating sometimes.

I have a four-year-old son who is autistic. He was so excited to participate in the January 2024 children’s event that allowed children to build a wooden truck. We attempted the activity, however, with multiple kids banging hammers, the activity became very loud and overwhelming so we had to leave prior to him finishing his kit. We were intercepted by an employee who was very rude and told us we were not allowed to leave without him completing the kit. He was crying and very terrified of the commotion so I told the employee he had autism, and we needed to leave so he could find a quieter space to build his kit. She told me that maybe he should not come if he cannot stay in the designated area to build. Repeated to her, he has autism, and we need to find a quieter place for him to build, and again she double down on her discriminatory views and Told us for a second time that maybe he should not come to the future events if he cannot stay to build. She acted like we were trying to steal a kit by taking it with us without building it there, as if she was doing us a favor by letting us go with the free kit unfinished. I emailed the store manager and have not received a response. I also reached out through the corporate customer service channels, and again have not received any type of response. I am not asking for accommodation. I just want to get clarification on what the official Home Depot policy is Regarding the children’s event. I would like to know if children are allowed to leave with an unfinished kit, and what allowances are made for children with disabilities who are not able to stay within the crowded, loud roped off area to build the kit. A few of the other bay area, Home Depot stores allow children to take kits home. I’m wondering why this location seems to be operating under a different protocol and why I Have not been able to get a response from anyone at the local store or from corporate.

Air compressor as a gift. Lumber. Dishwasher refrigerator microwave .And I need more projects. Always tell the neighbors to go to Home Depot or I go for them.

Always helpful in the paint department and the cashier Yvette was so very nice and efficient.

Unfriendly lady at Returns. Never says hello or greets or smiles. Young employees in carpets cannot do simple math. Employees unwilling to cut Poly-Insulation so that it fits into car. Trashy looking parking lot. What is going on at this store?!!!

I shop their all the time and I am always happy and satisfied with the products, the service, and everything.