Jacksonville Beach #6974

During the Christmas break, my daughter and I went to Home Depot to spend the gift card I received for Christmas from her grandpa. She was very excited to shop with dad at the “Big Boy Store” (Home Depot) should have ser the smile on her face. I wanted to buy turf for my DIY golf simulator garage project. Mr. Higgins saw that I did not have enough money to satisfy my entire square footage and just gave a remnant piece free of charge and that solved my issue. He did not have to do that my daughter and I really appreciate it. On the way home to install the turf. My daughter was so excited about the experience she told everyone how nice Mr Higgins was to us.

Though it is nearly impossible to place a call to the store; the in person visit makes up for that frustration

Associate Raakeesh made my trip to Home Depot exceptional. He recognized that I needed assistance and helped me select what I needed and even helped me carry items to checkout. I was very grateful and impressed by the level of customer service!

Joey and Gabriel were excellent. Helped us load 30 bags of mulch

In store stock availability can be a problem shopping on-line. You can't buy it though it will likely be available in w few days.

I bought paint and customer service was excellent

I spend a great deal of time in the big box home improvement stores due to the nature of my work and the time I spend on my home. More often than not, it is difficult to find a person to help when we need it, and when we find a person, they are too busy to take the time to assist or act like I am interfering with their work. This was a different experience altogether. Recently out pathway lights around our house had been damaged and were in need of replacement. We were trying to find something that was better than what we had but at a cost we could afford. We went to our local HD to find something that would fit our needs. We found something that we liked at that store, that was on clearance, They had none in stock, and they informed us that there we some available at the this location. It was out of our way, but we thought worth the effort to go and see what they had. We got to the store and found none of the items in the normal display area. We saw Jacoby working close by and asked him if he knew where the items might be. He took the information that I had highlighted in the app and looked it up. He couldn't find it in his device. However, when I told him that the items were a clearance item, he told me that they could be in other locations in the store. He took the time to walk me to every location that he could think of, and we could not find them at any of them. When we thought that maybe they were all sold. I remembered the slip that was handed to me at the other location that had a bar code on it. He scanned it he knew exactly where the merchandise was. It was in lighting, but not anywhere we would have thought to look. He also made sure that he got every one of the items that we needed requiring them to get the lift in order to reach the other units and go to other isles that they were located at. Jacoby got the assistance of another associate Ranay and she assisted by using the lift to get the items off of the top of the isles. Jacoby also went throughout the store to see if there were any others that were located elsewhere. Overall even had they not found any of the lights we were looking for. The service was above and beyond. The entire store did a great job from the time we entered to the check out. I greatly appreciate everything. Thanks .

My refrigerator broke and I had just come from getting out the frozen items that I could save after the repair person told me it was not an issue he could fix. I went to Home Depot to look, but not happy that I had to. The salesman was very kind to me and saved the day.

every business needs a conscience employee such as Lou

This place is awesome and so convenient!