Rialto #6683

Dear Customer Service Care Team, I am writing this letter to bring to your attention the unpleasant experience I had at your Rialto, California store located at 1451 West Foothill Blvd. The reason for my visit was to ask for change for a $100 bill at the customer service desk. However, the behavior and attitude of Manager Yolanda towards me during the transaction were completely unacceptable. Yolanda informed me that I would have to make a purchase to receive the change, which I agreed to. However, while she was giving me the change, she treated me in a condescending and degrading manner. When I requested to see the bills before receiving them, she refused, which was quite suspicious. Furthermore, when I asked to speak to a manager, Yolanda rudely declined, and she made me feel insignificant. Yolanda's tone made me feel humiliated, and I couldn't shake the feeling of being unwelcome in a community place like Home Depot. I spend thousands of dollars annually at your store, and I never expected to be treated in such an undignified manner. Her unwillingness to provide me with basic customer service was outrageous, and her behavior was the proverbial straw that broke the camel's back. I eventually spoke with Hector, who provided excellent customer service and apologized for Yolanda's behavior. Nevertheless, Yolanda's unprofessionalism had already caused me enough distress, and I left the store feeling belittled and insulted. The fact that she even threatened to cancel the transaction was disrespectful, and it made me question Home Depot's commitment to providing high-quality customer service. I am sending this complaint to the corporate office because I want to express my humiliation at Yolanda's unwillingness to serve me. I urge you to take appropriate action and ensure that Yolanda is held accountable for her actions. Her behavior towards me was unacceptable, and I believe that it warrants disciplinary action or even termination. In conclusion, I hope that you will address this issue promptly and take the necessary steps to ensure that no other customer has to endure the same experience. I look forward to hearing back from you and hope that you will take my feedback into consideration. Sincerely, Customer

When checking out, two associates assumed my husband and I spoke Spanish and after replying in English they kept speaking to us in Spanish. We left feeling classified , and it was not a good experience .

I bought paint for my room and Mery with an E did an amazing job . Shout out to her!

Michelle in returns needs more training in customer service and needs to learn how to look up a transaction on a Home Depot credit card wasn’t helpful and very unprofessional I request to look up my two previous receipts and she denied to do so. I left and returned with my original receipt and still only got credit for 3 pallet bags not the 4 .if homedepot has a app and a system that records all transactions why would you denied the service?I’ll be shopping some place else

Thank you Gisselle for the Customer service you rock

Clean store fast service and friendly workers

Return was super smooth. Jaime and TJ were kind and friendly. Thank you for making a customer happy.

The service at this Home Depot is the polar opposite of most of the stores I've been to in this area. The personnel here go out of their was to be helpful, finding you the products that you need. I've never been ignored as a customer at this Home Depot, as happens at many stores in this area, even though this 30 year Army retired soldier gets ignored in many other stores. This is a store that I do source many of the products I need for building high end, audiophile grade speakers. I would recommend this store to anyone.

we are purchasing alot of stuff for refurbishing a home and TJ in customer service helped us out and everything was ordered correctly. All the staff we have worked with have been so nice and helpful.

Michelle was able to help resolve a headache of a return. If I ever have to return to the customer service desk I hope she is the one I run into! She had a calm and patient demeanor while I was admittedly being a bit of a headache. I can't thank her enough for her help!