W Jordan #4410

I ordered a custom made door that was designed to fit the opening my back door patio. We got the company that was going to install it came in and measured it at 81 1/2 x 72 1/2. After a few months we were able to get it installed when I noticed that the door was about 3 inches too short to fit me from walking through without having to duck significantly. When I asked the installer why it was so short he said he had no idea but it was probably a mistake about Home Depot we’re talking to him about putting the old door back it was already destroyed and was able to put it back so I had to take it as is. He said to get back with Home Depot and they would be glad to take care of it for us. When I called and talked to Ephraim and told him the door was very short he said that he would look into it right away to make it right for us he said that he made the door shorter because he wanted to save us money. I don’t know if I believe that statement as if you’re going to pay $3600 for a door does it really matter if it’s shorter and you’re saving me money if I want a taller door? After a week or so I was able to get a hold of the store manager Russ who said I’ll give you $500 but that’s it so I did tell him I wanted a new door. After not being sat down and talk to you about how we could resolve this issue my wife and I finally just said fine we’ll just give us 20% off and we’ll be done took another week for them to finally say I guess we’ll do that and I received my refund almost a month after I had the door installed. Please notice the picture this is not an exaggeration they put the header on there to literally cover up about 5 inches of what should’ve gone in. I just wish that they wanted to sit down discuss the matter and make sure that both parties were satisfied with the results instead of trying to give us the runaround for over a month and pretty much saying well you’re at fault as much as we are. I might be but I know I’ll never be back. Make sure if Ephraim is doing your door that he decides that he doesn’t want to save your money because he’s gonna give you something that you didn’t really want in the first place, absolutely clueless.

It seems like customer service is hard to find these days, but we had an employee who went above and beyond to help us the other day and it reminded me of how wonderful it is to have great customer service! Kanani was awesome first at noticing we needed help, and then at helping us find things we needed. She was cheerful, friendly and knowledgeable and talked to us like were the most important people in the world the whole time she helped us and we left feeling cheerful too. I will look for her next time I go to the store and need assistance!

While I am generally not a fan of "big box" stores, I find the West Jordan Home Depot is different. The folks in the departments are knowledgeable and helpful. The front end help is very friendly

I had an excellent experience at The Home Depot purchasing a couple of appliances. All my thanks goes to Allen (from the kitchen design area), who was phenomenal to work with, and a pleasure to chat with. He thoroughly answered my questions I had, explained the benefits of protection plans, ensured that the sale discounts were applied correctly, and made the process quick, efficient and pleasurable. After completing my purchase, Allen escorted me to the tool rental area to make a reservation. He was friendly not only to me but to everyone we passed. He checked in with, and greeted other customers along the way; and acknowledged his co-workers by name and a warm smile as we passed by. Allen’s enthusiasm and dedication to his job were evident, and his exceptional customer service made a lasting impression! Every business dreams of having an employee even half as great as Allen. The Home Depot is fortunate to have the real deal—the one and only Allen!

We had great customer service tonight from both John K and September. John not only answered all our questions but helped load several heavy pavers and bags of sand on our cart, and then followed us out to our truck to help load them.

The survey data is misleading with respect to not having a N/A option when not interacting with employees or cashiers (as opposed to machine check out).

A huge shout out to Venecia and Charlie in Customer service for doing the impossible. They helped me with finding receipts of stolen items. They took time out of their busy schedule to make sure I had everything I needed to file an insurance claim. Thank you!

This store is definitely the most helpful and are “yes” people. Especially Alex in the paint department

I highly recommend the home Depot in Sandy, Utah. I was given the best service I have had in a store. They really go the extra mile. Excellent public relations and customer service.

Good customer service and always a nice experience at this Home Depot.