West Chester #3823

I was able to find a plant I was looking for in the dark by the help of an employee there who went above and beyond, by staying with me and using our phones flashlight right when they were about to close. They didn’t complain. So thank you very much. My garden is complete because of their help

I would not advise using the HVAC installation services from this Home Depot. Great equipment options and reasonably priced but the installation group had poor quality of workmanship when installing. When complaining to the company about the work a field supervisor scheduled to come to see the issues and try to fix the issues. My breaking point came when he said if he couldn’t get it fixed right then he would seal it up with caulk, which was one of my primary complaints to start. When he had me look over at the end and I saw all the caulking again he stated that he couldn’t do it right because it should have been done right during the installation before the lines were installed and brazed to the A coil. The items he could redo on one of the sheet metal panels that was originally installed backwards was done very well but the one panel that has holes where air was originally just blowing out of because of the gaps left was not able to be done, as he said, because it should have been done right during installation. Quite frustrating to hear someone who is there to fix the issues say that they couldn’t because it should have been done that way during installation. Also, the line set was short so it couldn’t be strapped back to the joists like it was originally before they did the work. Frustrating because on the quote it said that they would either reuse OR replace the line set and before the installation date I asked the sales rep if they could just replace the line set but he said it wasn’t quoted to replace the line set (even though their paperwork said it clearly on the quote that it was to either reuse OR replace). Don’t want to risk breaking the line or any of the caulked seals by forcefully pushing the line set to the joists just to try and strap them myself, should have been done by the installer and when not, the supervisor should have done this when I pointed it out to him and he said he would get it strapped. Overall, been a loyal Home Depot shopper for decades. Been going to this Home Depot since it was built over a couple decades ago, but this effort was by far the most frustrating experience I have ever had with Home Depot (but it was not directly with them).

Excellent customer service. I was searching for a specific tool and when I asked. Terra for help. Even though it wasn't her department, she basically took me right to the item with a cheerful smile. Nice job!

I made an appliance purchase and a lawn mower purchase and received excellent service from each department. I felt both purchases were at a competitive price and looking forward to future business with The Home Depot.

West Chester store visit - employees were helpful

I always find what I want as there is plenty of stock!

I wouldn't recommend going to this store for flooring. No one is available when you have questions about the carpet so I had to ask a random employee for help and no one follows up on the claim process. When I went to Home Depot store at Field Ertel, there were 3 flooring specialists that gave me details on the carpet I'd like to purchase. Wish I had purchased my carpet there. I only used the West Chester store as it's close to our house. Will not use it next time.

There is a guy that works here by the name of Josh. He is so knowledgeable and professional. He went over and beyond to help us.

Helpful and friendly. Hands down the most customer friendly store in the area (to include other Home Depots)

Troy H is phenomenal! Truly an asset to your team! An awesome front man for your store, and always asking to help with a smile!