#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(989)725-3419
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2205 E M 21
Owosso, MI 48867
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Customer Store Reviews

  • 4.7 out of 450 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (450)
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Showing 1-30 of 450 reviews
Store is a joke
We went in to get siding for a projected and needed 14 Sq. While ordering the employee did not mention special orders have a different pack size. So, we ordered 7boxes thinking it would have 2sq in each and it only had 1 each. Nothing was offered to fix the situation. We had to pay full price for more siding no discounts or anything offered. Complete bull crap! Don't shop there.
by
    3 found this review helpful
    Great store
    So impressed with the number of employees on duty and how friendly and helpful everyone was!
    by
      • Recommended
      Exceptional help from an employee - Jason
      Jason is a phenomenal employee. We had a plumbing job that needed some figuring out. He was able to get us everything that we needed and was happy to help us. If I ever need help again I will be looking for Jason. Home Depot is lucky to have him as an employee. Thanks again Jason! You made our job easy.
      by
        • Recommended
        The best location I have visited.
        The employees and management have created the most attentive workforce, and the best run location I have ever visited.
        by
          • Recommended
          1 found this review helpful
          Great service
          Bought new washer and dryer set and Cole Fowler was very helpful and knowledable
          by
            • Recommended
            Convenient & economical
            Was able to finish job in the time i had projected
            by
              • Recommended
              Great experience
              I shop at the store very often and the experience is always very good and they are helpful and I always seem to find what I need a reasonable price.
              by
                • Recommended
                Terrible customer service
                Went to buy lumber. Not once was I asked if I needed any help. Saw 8 associates and not 1 offered any help. Terrible customer service
                by
                  2 found this review helpful
                  One of my favorite stores
                  There are always people helping you with what ever you need. Beth was an awesome cashier and really helped us out. Thanks Home Depot
                  by
                    • Recommended
                    very helpful staff
                    Carla was working at the self check out and she was very helpful and nice.
                    by
                      • Recommended
                      Great service
                      I have been out of bathroom renovation over the last several weeks and have been in here maybe 20 times since and everybody is very helpful. Considerate
                      by
                        • Recommended
                        Super star employees
                        Employees from 3 different dept. Showed initiative and a genuine willingness to assist me and provide the materials I needed. They all were friendly and it was so refreshing to see a staff trained professionally to meet and work positively with the customer.
                        by
                          • Recommended
                          Above and beyond
                          The employees went above and beyond to help return items that were not used on a previous job.
                          by
                            • Recommended
                            Cashier
                            Madyson was very friendly and courteous.
                            by
                              • Recommended
                              Best home depot I have ever been to
                              I was picking up lumber and other supplies with my pregnant wife, I was loading up some 3/4 ply and out of nowhere a associate popped up and help load the 4 sheats I needed. I been to location several times and every time I run into the best service I have ever had at any home supply store anywhere.
                              by
                                • Recommended
                                Very helpful
                                I was quickly lead to what I was looking for and everyone was pleasant and helpful. Thanks guys
                                by
                                  • Recommended
                                  Excellent Service!
                                  Great store and Awesome employes!
                                  by
                                    • Recommended
                                    They try
                                    Seems like in years past the helpers were more knowledgeable about where products are and able to help with which product would do the best job for my purposes.
                                    by
                                      • Recommended
                                      A big box store with the heart of a local hardware shop!
                                      I am blown away by this store, the management, and the crew members. They are the best in class and are there to help out. Not only their shoppers but the community!
                                      by
                                        • Recommended
                                        Employee
                                        Savanna was very polite and helpful at the checkout.
                                        by
                                          • Recommended
                                          Store is great policy for QR VETERAN discount is troubling
                                          HOME DEPOT needs to consider use of QR Code system for those vets that do not / are not computer "savvy"
                                          by
                                            • Recommended
                                            Wonderful employees
                                            Home Depot should be proud to have such a great bunch of people working for them. The employees are always very welcoming and have a smile on their face.
                                            by
                                              • Recommended
                                              Extremely nice and helpful employees
                                              Was at store early morning and had so many employees help me. Everyone was so friendly and very helpful.
                                              by
                                                • Recommended
                                                Unacceptable return policy
                                                Made a purchase with a debit card and upon return to get a refund only offered back to my card in 3-5 days. Yet they debited my account immediately when I purchased. Would not get a manager to authorize cash back.
                                                by
                                                  1 found this review helpful
                                                  Packed on Black Friday
                                                  I had to pick up a few things for a project. Home Depot had everything I needed and I received great service. Even though it was Black Friday!
                                                  by
                                                    Unbelievable service
                                                    WE went to purchase a new Christmas tree with our gift cards that we had. During the process of cashing out, the register froze mid transaction and could not be rebooted. The manager promptly arrived and shuttled us to another register. At that register, we found that half of the cards no longer had a balance on them. The manager took it upon herself to ensure that the card balance was restored. In a matter of minutes, the cards had their balance restored and we were able to complete the transaction. A frustrating situation was quickly resolved by the professional staff at the Owosso Home Depot!!!
                                                    by
                                                      • Recommended
                                                      The store cashier was very nice and helpful and her name is laken
                                                      I bought rugs and going to plan a remodel kitchen
                                                      by
                                                        • Recommended
                                                        Good store,
                                                        Good store, good people. Had what we needed in stock.
                                                        by
                                                          • Recommended
                                                          Quick trip in
                                                          Had to make a quick stop to check prices on lighting kits. The ladt by the self checkout asked me how I was doing both times I walked past. No one else said anything to me, but some watched me walk by them, until I got to the checkout. Carla Oshea is one of the friendliest and helpful employees that has ever worked there! If she is working, I will usually go to her if I have any questions.
                                                          by
                                                            Lawn & Garden
                                                            The lawn and garden department at this location goes above and beyond to ensure you get what you need and are helpful to that goal in any way they can be.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 450 reviews

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