Reviews for Dundalk #2505

I've been in many other Home Depot stores. This one in Dundalk is the bad apple. Most of these young employees hang around in groups of 3,4,5, They hide when they see someone looking for help. Most of the time is out of stock. However, the items are on the top shelf. This issue started 2.5 or 3 years ago. It has to be the negligence of the Store and Region Manager. Mike and Leo (plumbing) and Bill (not sure what area but he is always there for the customer) are the ones who really care about helping the customers. I will add pictures of the empty shelf next time.

Steven and Ryan from plumbing really helped me out and Dora from self checkout helped me too. I had a great experience with this location. It is important to let people know when they are appreciated Thanks

Mike from plumbing was extremely helpful, and knowledgeable, the store did not have any of the 3 pipe fittings I needed, the one online said they have 36 in stock, but me and Mike looked for 15 minutes and if they are in store, there not where they should be, he was great. When checking out I went up to a register that had its light on, with a young lady sitting at the register, I went to put my stuff on the counter and she grabbed her purse, walked away and said “I’m off” with her cash register light still on, very rude. You win some you loose some I guess with customer service.

Uneducated staffers. They need better training

Ordered items online for 2 hour curbside pickup. Never pulled, never ready for me. I had to collect the materials myself, which wasted valuable time. Dundalk store is a mess.

Everyone my daughter and I encountered was super helpful, but MIKE from plumbing was exceptionally helpful!!! He helped us with dryer vent issues and also in two other depts!! Great job HOME DEPOT DUNDALK!

Mike didn't wait for us to ask for help. He actually greeted us and asked if we needed help. Very knowledgeable and friendly. He loves his job, this store and you can tell. He would be an asset as a Trainer in Customer Service.

If you need help at this location, find “Mike in plumbing”. Fast and friendly!

Very nice MICHEL plumber helped me a lot and thanks

Windows installers did excellent job Thanks.

the employees in plumbing department are great!

Woman sitting behind the counter gave me the dirtiest look and didn’t say hello when I approached her for help. She completely ignored me standing in front of her while she was sitting at a register and played on her phone. Someone else offered to assist me, and a minute later, the rude associate greeted a dog that walked in with a customer behind me.

This home depot always has everything I need...

This store use to be amazing. It had great managers. One of the best managers I’ve met in this location is John Clark and he has since stepped down. You can find him in the doors section now and is the best in the store as far as knowledge and people. The other workers are lazy and could care less about your needs. Go see John. Avoid the managers like the plague as they treat the associates like prisoners and the customers like thieves.

Mike in plumbing is excellent dundalk 21224 home depot

Mike plumping always provide excellent customer service . he knew everything about plumbing’s parts . and always give solutions for any pumping problems .

Why does home depot think that customers should pay for a nickel bag that is empty? Not making enuff money on merchandise alone???

You have a manager by the name of John there that is literally the heart of this store. It’s sad to see how busy he is all of the time as I feel bad asking for his help, but he is the only one fully knowledgeable about this location. If anyone knows anyone else please let me know!

When we shop for Bath remodeling items we go to other Home Depot stores in the area they have a better selection

So the man at South checkout 1st denied us from using South check out then when we went to the regular online he wouldn't mind his own business and used attitude and was very rude I don't think that his position that he holds is befitting of this man he should be removed from it immediately I felt disrespected and very uncomfortable in his presence other than that the store is amazing Mike from plumbing is great and Shakira at The register was also great again man shouting cash or card at South checkout is just the worst. This all happened at 7 PM Tuesday the 6th of September 2022

Great staff, easy to find everything I need.

if you shop at this store make sure that you look for a cashier by the name of tammy, she treats customers with respect kindness and always a smile.

I remember when home depot 1st opened and and there was always somebody there that could help you in and for years it seems like home hippo has went down hill and you can never find anyone in the store to help you.

Sue, the head cashier and Matt the store manager are great. They are always ready and willing to help customers.

Mike from Plumbing was awesome! He asked us if we needed help, and helped us find exactly what we needed. Some of the stuff we needed wasn’t available so he helped us find an alternative that’s just as good (plumbing stuff). He was super personable and super quick, he made this trip less stressful for us. Thank you Mike from Plubing!!!

Seek out Mike in the plumbing department. He is very knowledgeable and efficient. He will help you locate what you need, explain a repair, and have you in and out in only a few minutes.

I'm glad they had a father's day deal and picked up my M18 1/2" Milwaukee hammer drill. The place was organized and I found everything that I needed. My girlfriend even was happy because found some plants she liked in the garden section.

Paul in customer service is great. He respects customers time and gives you stellar service with a big smile.

Something is changing and it is not positive. More door ways are closing and cashier stations are too little. Stock is low.