Reviews for Franklin #4907

Best Home Depot around, hands down!!!

My work place recently changed making Franklin Home D my go to store. I'm at the store at least a couple times per week. I'm super impressed with all the staff. Kudos to the hiring person for finding great people.

My wife needed to return a chair by herself. She went inside to get some help. The woman behind the customer service desk did not know what to do, and no employee ever assisted her. Luckily, a passing customer saw her struggling and offered to help. Normally this store has good customer service. But on this trip it was nowhere to be found.

We just bought a house and are repainting everything. We have made several trips to the paint department and it seems like Michelle never has a day off! She is always there, happy to help. She made us several sample colors, helped us pick out colors when the samples didn’t quite look right and then made many, many, buckets of paint color for us. Other people who have gone above and beyond to be helpful are Felix and Therese. While everyone at the store has been friendly and helpful, Michelle definitely has my highest regards.

Liked the store to fulfill your home related needs

Excellent customer service! The evening crew on Monday Night, July 12th nailed it!

Good signage at the store to find things. I had been use to shopping at another Home Depo in town, not laid out the same, had trouble finding things. Was looking for a particular plastic storage bins, did not find these. Employee I talked to at return desk about the installation service was very pleasant and helpful, instilled confidence in the service. I would come back again. Greeted by employee upon entering the store as well as the cashier monitoring the self check out. Also greeted by same employee as we encountered each other as we were moving around the store.

I love the Franklin Home Depot! I have had only positive experiences with the staff at this location, it is my go to store!

Will not honor there own sale price.

VERY friendly service and had what I needed. Haven't had such a good shopping experience like that in a long time!

John in appliance sales was terrific. Other than that just the usual home depot, poorly stocked and run by people who k own little about hardware or where items are in the store.

Store is neat and clean and very helpful staff.

Our garden center check out person, Julius, was awesome. He greeted everyone as they walked in, was very pleasant, and one of the few sales clerks that had ever thanked my husband for his service when he showed his id. Hats off to this young man!!

Everyone is always so kind. We always bring our dog, Butterball, with us and the associates always say hello to him, as well. They are always willing to help and never make us feel like an inconvenience. :)

Jules and Hussein were so helpful!! I was purchasing an electric lawnmower and they made this easy.

Not enough employees, everyone looks stressed

This store provided great knowledge to a high extent

Better service nice people great Managers Friendly staff Beast Home Depot I went to others and now one like this Home Depot

The installer, Josh, was fantastic. Even though he showed up at 7PM it was still same day service as I needed the Hot Water install ASAP. I had a very important Zoom call to be on and so he came in did the job and worked with my adult son to answer any questions and he did the job as quickly and quietly as possible. Everything went great.

Ask for Lisa in the Paint Dept. She's great!!

I love the store but you need to put more people on the floor. I’ve seen people like myself having to Waite sometimes20 min before someone showed. But all in all I give you an 8 out of 10.

If you are buying wood and need it cut, or if you have need of assistance in the wood and contracting area, seek out JOSE. He is one in a million. If he is off at the time, try another store for service.

Rafael was extremely helpful and polite. Definitely will shop there again.

The plumber who installed our new Rheem water heater was top notch. Friendly, professional, and quick. In and out in 1.5 hours. John, thank you for your great professional service!

Love the store and the cashier especially

Quick service in the store

Shopping at this location has been nothing short of awesome, the associates are friendly and always available to help. The store is bright and clean, including the restroom. Every time I come here to shop I find exactly what I’m looking for. I would like to thank Rosie for helping me in purchasing my tuff shed, very nice and patience lady. I would also like to thank Ray for cutting my blinds exactly the right cut, and the area rug he suggested to go on my new floor, which I also purchase here as well. There has been so many associates that has help me from taking a five gallon pal of paint to my car, to helping me pick out a ceiling fan. So yeah great experience to shop and not have a problem getting help. P.S Management is awesome as well.

What a great store! Friendly, helpful employees. I'll be back!

Lisa, cashier was super friendly as were all staff I encountered.

Customer service was fantastic!