#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(585)621-0400
Tool & Truck Rental(585)621-0420
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1250 West Ridge Rd
Greece, NY 14615
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Customer Store Reviews

  • 4.6 out of 442 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (442)
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Showing 1-30 of 442 reviews
Great customer service
The patients and helpfulness of the customer service all through the store from the time you walk into the time you check out at the West Ridge Rd. store is hands down the best
by
    • Recommended
    Future Discontinue Item
    Manager did not want to adjust price on an item the store will discontinue. I had to adjust my project due to this issue. Trying to buy more the price went up, asked for price change Manager decided not to do it.
    by
      Great cashier,her name:Marlene.⭐⭐⭐⭐⭐
      by
        • Recommended
        Store was great-- some employees need training
        Watch out for rude Justin at the paint desk in Greece NY
        by
          Great employees
          I have shopped at numerous Home Depots for many years and have always found your employees to be polite and helpful. Please keep up the great work
          by
            • Recommended
            Loyal to Home Depot
            I have been going on and on about this to anyone that will listen and wanted to make sure i shared with home depot team. During the first few days when covid closed everything down i had a drain back up. I went to home depot in greece and they had just closed. Employees were locking the doors when i pulled up. I didn't know what to do or where to go. I was at a loss. One of the employees ran in and grabbed me a bottle of draino. She was my hero that night and i will forever be a loyal home depot shopper. I sing your praises daily. Thank you again.
            by
              • Recommended
              Always have
              Always very well stocked,very knowledgeable employees, clean store.
              by
                • Recommended
                Great Place for Your Home Improvement Needs
                I am frequently in this store for many projects at home. What I need is always there or soon delivered.
                by
                  • Recommended
                  Great Customer Service
                  Need 40" of a 2X4 and would have paid for 8' but Ashley showed me wood that had flaws but was perfect for what I needed. She saved me money and was attentive to me from beginning to end. I am so grateful. Great customer service by everyone there. Cindy
                  by
                    • Recommended
                    the Correct Light Bulbs
                    don't know how much you're paying her, but Barb in the Light Bulb Dept deserves a Merit Increase after rescuing me from buying the wrong replacement Light Bulbs for two different fixtures in my Kitchen. Installed it when I got home and everything works perfectly. Thank you !
                    by
                      • Recommended
                      great visit
                      i bought a microwave from tim who treated me greatly- he's a great asset to the greece store
                      by
                        • Recommended
                        Good store!
                        Always friendly and helpful here!
                        by
                          • Recommended
                          Great help in Lumber
                          Adrien is a very good lift truck drive
                          by
                            • Recommended
                            Great service
                            I especially like that they have staff at the exit door to make sure you were helped to find what you were looking for. Also I think it cuts down on shoplifting in a friendly way
                            by
                              • Recommended
                              Horrible customer service
                              Employee named Shannon is very rude and disrespectful
                              by
                                Uninformed employees
                                Went to flooring & finally found a salesperson. He couldn't find the product for 15-20 minutes. It was on a pallet in the aisle. Couldn't answer questions about moulding. Sent me to flooring department to cash out instead of taking me there. Very unprofessional. Victor store is much better. Went to Greece because product was there.
                                by
                                  Amazing service
                                  I went in looking for a Christmas tree that was on sale but by the time I got there from another store they where sold out but the manager of gardens came to help me and he was friendly and very attentive. He gave me a major discount on one of their display tree which was a foot taller then the tree I was looking for. It was hands down the best experience I have ever had at Home Depot and it was my first time at the Greece store.
                                  by
                                    • Recommended
                                    grear
                                    happy to have new appliance
                                    by
                                      Very welcoming
                                      Happy what I have got from there
                                      by
                                        Great customer service
                                        So happy what i got.
                                        by
                                          Hot Water Heater
                                          My hot water heater went. I went to Home Depot and they have a service where they called a phone number. that told me my options, I bought a tank and they got a plumber. It took about ten minutes and was very easy!
                                          by
                                            • Recommended
                                            Very friendly staff and they go above and beyond to help us customers.
                                            Very friendly staff and they go above and beyond to help us customers.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Very helpful and courteous staff. The store is stocked with quality products at reasonable prices
                                            Very helpful and courteous staff. The store is stocked with quality products at reasonable prices
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Ashley W. Was very helpful, patient is and she went above and beyond to get the tools that I need...
                                            Ashley W. Was very helpful, patient is and she went above and beyond to get the tools that I needed, the best customer service I ever had.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Chris D and Brendon were so helpful and made sure I left the store happy and satisfied!
                                            Chris D and Brendon were so helpful and made sure I left the store happy and satisfied!
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            The store is always clean, well-lit and fun to explore. When my energy lags, I find a friendly A...
                                            The store is always clean, well-lit and fun to explore. When my energy lags, I find a friendly Associate who helps guide me to the products I need. Always organized, and the prices are best! There’s a very nice vibe of enthusiasm and cooperation here.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Very helpful employees.
                                            Very helpful employees.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Greece location has the best customer service in the area.
                                            Greece location has the best customer service in the area.
                                            by
                                            • Verified Purchase
                                            Great store! Even among the hot weather, they were stocked with AC units and other cooling access...
                                            Great store! Even among the hot weather, they were stocked with AC units and other cooling accessories!
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Great staff and customer service. By far one of the most helpful trips to a home improvement stor...
                                            Great staff and customer service. By far one of the most helpful trips to a home improvement store in a very long time. The staff was courteous, professional and overall amazing!
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Showing 1-30 of 442 reviews

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