Reviews for Hyannis #2612

associate was an asset

I’ve been a customer of Home Depot for many years and have always found their staff to be friendly and helpful. Today, however, our cashier was the rudest person I have ever met. Very negative attitude and acted like we were bothering her (we weren’t). Not likely to go to Hyannis store again after this experience

While disorder is expected during such a construction project; there seems to be an abundance of parking lot confusion. I am sure when construction ends the store will be fantastic, inside and out!

Thank you George Campa, you're a gem. You've made our purchase so easy from greeting us to checkout process. Thank you from The Karibbean Lounge.

Parking lot is a mess be very careful driving thru the lot.

Kristen in Customer Service at the Hyannis store was fabulous. We needed to change out a fridge for another, and she was helpful through the whole process. Kind, friendly, courteous, and saw the job through to completion. We love Home Depot, and this kind of service keeps us coming back.

We have recently purchased a condo & renovations have to be done; flooring, paint, window treatment, counters, appliances etc. If you are in the Hyannis store, I recommend you seek out Shannon, the associate in flooring & blinds as she will guide you through all the options available along with suggestions. She is EXTREMELY KNOWLEDGABLE about products & had helped me in many different areas of the store. Shannon was also very patient in working with me as I had several questions & she was able to point me in the right direction by pointing out benefits & drawbacks to various products.

I have no problem finding everything I need at HD. They always have friendly staff there to help me before I ask.

Store is a wreck, can't find anything or anyone to help and then you can't find a place to pay. Funny, I would think you getting our money would be important. My time is of value, don't waste it and don't assume I want to do your job and ring my good up at a self check out. Expanding you self check out is a big mistake. For a DYI store you are Doing It Wrong.

I can hardly wait to use it.

The is one of the best things to happen in my 12yrs living here on Cape Cod. The Hyannis This store was the Smallest store in the chain and the Great Expansion of the Hyannis store is a Great help to everyone here and the people on Nantucket who shop here as well. I hope they will have a special Grand Opening Day Celebration when it is finished and have the Cape Cod Times do a BIG WRITE-UP so everyone is aware that it is complete.

This home Depot has been undergoing a huge renovation for quite some time. Despite that, the inventory remains well stocked, the signage is up to date, and the employees are, as always, pleasant and helpful. I'm excited we will have a bigger product selection when everything is said and done. Thank you home Depot for offering a great place for homeowners to get help and materials for our projects at great prices!

While the Hyannis store is under massive store upgrading, they remain open! Parking is crazy but possible. And the appliances have been moved to a annex building in the parking lot. But once you enter that annex, true customer service begins! Ask for Kelly! He talked to me. To asked questions. He answered questions. He showed me options. He took the time to ensure I bought what would work for me. I so appreciated this old fashioned service and will go back again. Thank you Kelly and Hyannis HD annex appliance team!

customer service is dead in this place. Find what you want yourself, don't ask for help, and then cash yourself out.

They have the happiest and most helpful employees of all the Home Depots I have ever been to.

I'm impressed with the logistics of the conversion from the old layout to the new store layout.

Memo and Stephen from pro desk top notch !! Thanks for your help

Great store. Ready for renovations to be done. Staff are so helpful. I am there a lot as we are refurbishing our home and landscape.

Complete and utter ongoing construction chaos. Don't bother coming here, no parking, confusing lanes and directions and no stock on anything

The customer service was superb!!

When shopping for a community beautification project, Home Depot employees went above and beyond to ensure that I found every planting needed and received a supportive price for the community project!

Everyone with whom I came in contact was helpful, cheerful, actually took me the aisles where the product was located and when the shelf was empty, climbed the ladder to get new product from box. George Campa was especially helpful in product selection. Found everything I needed.

I shop this location several times a month. I find from the management to all the hardworking associates to be helpful and most go out of their way to help you.

That aren’t enough check out lines to get everyone out in a timely fashion. And when I say check out I mean all phases. Self check out, employee checkout and even the contractor lines. I’d be in the store more often if I could get out quicker. The contractor check out should be for contractors only!

Jim and Staff Pro Desk very helpful in finding right products for our project

Be careful of the prices that are quoted on-line as they do not align to what you are charged in store. I called about this and was told it was HD policy, quite a customer friendly policy!

We, my wife and I bought an appliance, cloths dryer, and couldn't be happier with the purchase and where we purchased it.

Bought a generator the day before a blizzard and brought it to the service desk to hold until I got my truck. When I returned to pick it up it apparently grew legs and ran away. Know one had and answer.