#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(512)336-4934
Tool & Truck Rental(512)336-4930
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
11301 Lakeline Blvd
Austin, TX 78717
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Customer Store Reviews

  • 4.8 out of 743 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (743)
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Showing 1-30 of 743 reviews
Plenty of employees to help!
I love this particular Home Depot. I go there all the time for all my project and gift needs. The employees are always very friendly and inviting and eager to help me and finding whatever it is I'm looking for. What a great store!
by
    • Recommended
    Home Depot Rocks
    Had just been to a competitor and was unhappy w/the lack of service, and thus went to the Lakeline Home Depot, in search of a replacement fridge, for our 3-year-old Kenmore that is failing. Laura assisted us, and she was just awesome, given her knowledge, kindness, and willingness to go the extra mile. She turned a bad day, into a good day!
    by
      • Recommended
      Helpful staff and the right prices
      We purchased a refrigerator and a washer/dryer set for our new home. The sales associate was very helpful and took time to answer all of our questions and looked at a lot of different options for us. We shopped around for prices and felt confident we got a good deal and bought the right coverages.
      by
        • Recommended
        Great people!
        The employees here, really are there to help you.
        by
          • Recommended
          Great customer service
          The store was clean and the staff was very friendly and the nice cashier BJ great customer service .
          by
            • Recommended
            Customer Service
            I bought over $300.00 of insulation and the checkout employee helped me save $50.00. Also, three employees offered help when I was looking for various items. This has been the friendliest, helpful experience Ive had at Home Depot. Thank you!
            by
              • Recommended
              BJ was amazing
              He was pleasant and helpful. Made us smile on our way out.
              by
                Painless appliance shopping
                We just purchased a new washing machine at Home Depot (Lakeline). The salesperson was so efficient, very knowledgeable about the products and was super friendly. I can't believe how quick and painless this process was. Ask for Lonnie!
                by
                  • Recommended
                  Kitchen Remodeling
                  Jessica was very patient throughout our kitchen remodeling project. She was always patient with a smile and responsive via phone or email. It took us several weeks to get the "right design" because we were not sure what we wanted. But, she was always friendly and provided good advice. I would highly recommend Jessica for a kitchen remodeling project.
                  by
                    Knowledgeable - Experienced Staff
                    If you need to purchase flooring - carpet or tile for your home or project, ask for Sharon McCrary - her knowledge and expertise is over the top.
                    by
                      • Recommended
                      Great Halloween Stock
                      Was very impressed on the Halloween stuff they had in stock
                      by
                        • Recommended
                        Sharon in flooring is very knowledgeable and extremely helpful. I would highly recommend her if y...
                        Sharon in flooring is very knowledgeable and extremely helpful. I would highly recommend her if you need advice or help with flooring.
                        by
                        • Verified Purchase
                        • Recommended
                        Dave was the friendliest employee I have met at this store. Every time I have gone and asked ques...
                        Dave was the friendliest employee I have met at this store. Every time I have gone and asked questions I have been brushed off to other employees. Without even asking for help or advice Dave went out of his way to give me some tips on growing my plants. Super friendly and will be returning to see him!
                        by
                        • Verified Purchase
                        • Recommended
                        If you need blinds or flooring, look for Sharon. She is awesome. Super know leadable and helpful.
                        If you need blinds or flooring, look for Sharon. She is awesome. Super know leadable and helpful.
                        by
                        • Verified Purchase
                        • Recommended
                        I love this Hime Depot on Lakeline Blvd. The employees are kind and helpful.
                        I love this Hime Depot on Lakeline Blvd. The employees are kind and helpful.
                        by
                        • Verified Purchase
                        • Recommended
                        Customer service was excellent! Took lots of time with us as we looked at flooring!
                        Customer service was excellent! Took lots of time with us as we looked at flooring!
                        by
                        • Verified Purchase
                        • Recommended
                        BJ is an excellent cashier and very helpful, I am sure, in other departments he is assigned to. ...
                        BJ is an excellent cashier and very helpful, I am sure, in other departments he is assigned to. The store is negotiable , staff is friendly and the store is neat and orderly.
                        by
                        • Verified Purchase
                        • Recommended
                        Great products employees and service. This Home Depot is always ready to assist you in every hom...
                        Great products employees and service. This Home Depot is always ready to assist you in every home improvement project. I strongly recommend it as the place to go for whatever your project entails.
                        by
                        • Verified Purchase
                        • Recommended
                        Mr. Lonnie Tyson, a appliance specialist, was a tremendous help in selecting appliances for our n...
                        Mr. Lonnie Tyson, a appliance specialist, was a tremendous help in selecting appliances for our new home. No hype or high pressure, just professional suggestions/recommendations for our needs.
                        by
                        • Verified Purchase
                        • Recommended
                        This Home Depot store has been our neighborhood store for the past 17 years! My wife and I love ...
                        This Home Depot store has been our neighborhood store for the past 17 years! My wife and I love to shop at this Home Depot store because it feels like our home away from home. Clean Well organized, well stocked, courteous and friendly employees, great national products at great prices. What more could you ask for!!
                        by
                        • Verified Purchase
                        • Recommended
                        Can't be beat for price and service, in my experience. Well-stocked, and most service people are ...
                        Can't be beat for price and service, in my experience. Well-stocked, and most service people are friendly to women.
                        by
                        • Verified Purchase
                        • Recommended
                        I am deeply disappointed in the your for mask requirements. Yes, I know what the Fed and State po...
                        I am deeply disappointed in the your for mask requirements. Yes, I know what the Fed and State policies are and I know that if we don’t get thru the next couple of holidays we will be in trouble again. Some of your employees are smart and are wearing masks, some are not including long-term employees. Some customers don’t wear masks and unfortunately your policy has given them license to ignore common sense – and risk the rest of us. I don’t like it, and I thought this company was smarter.
                        by
                        • Verified Purchase
                        I am deeply disappointed in the policy of Home Depot in regard to mask requirements. Yes, I know ...
                        I am deeply disappointed in the policy of Home Depot in regard to mask requirements. Yes, I know what the Fed and State policies are. And I also know what common sense is and that if we don’t get thru the next couple of holidays, we will be in trouble again. Some of your employees are smart and are wearing their masks. Some are unfortunately not, including long-term employees I recognize. Most customers are still wearing masks and unfortunately it is the same demographics as it has been… only now your policy has given them license to ignore common sense – and risk the rest of us. I see masked customer dodging employees and customers to stay safe, as I do myself. I don’t like it, and I thought this company was smarter.
                        by
                        • Verified Purchase
                        Store employees are extremely helpful and polite, and knowledgeable.
                        Store employees are extremely helpful and polite, and knowledgeable.
                        by
                        • Verified Purchase
                        • Recommended
                        Thank you Hayden for the outstanding service!! Thank you for the gardening team at this location ...
                        Thank you Hayden for the outstanding service!! Thank you for the gardening team at this location and being so helpful and kind!
                        by
                        • Verified Purchase
                        • Recommended
                        This store has an excellent project manager in flooring by the name of Sharon. She is great in or...
                        This store has an excellent project manager in flooring by the name of Sharon. She is great in organizing projects from start to finish. She is a great asset to this store. Looking forward to her help with the next project. Thanks a million Sharon.
                        by
                        • Verified Purchase
                        • Recommended
                        This particular store is full of knowledgeable, helpful and friendly professionals ready and will...
                        This particular store is full of knowledgeable, helpful and friendly professionals ready and willing to help you. They treat me especially nice as a Vietnam and Desert Storm retired veteran.
                        by
                        • Verified Purchase
                        • Recommended
                        Very convenient location. Big parking lot. Have Tool Rental department. Always have enough repres...
                        Very convenient location. Big parking lot. Have Tool Rental department. Always have enough representative if the help is needed
                        by
                        • Verified Purchase
                        • Recommended
                        This store is great. The employees are friendly and helpful.
                        This store is great. The employees are friendly and helpful.
                        by
                        • Verified Purchase
                        • Recommended
                        Great store with the best Customer service around!!!
                        Great store with the best Customer service around!!!
                        by
                        • Verified Purchase
                        • Recommended
                        Showing 1-30 of 743 reviews

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