Reviews for Martinez #1380

The store is clean and amazing! The staff are extremely nice and very helpful.

If you need an appliance, Mario Wong at the Martinez Home Depot store is who you want to help you! Very professional, courteous, and he follows up and keeps you informed after the sale has already been made.

Clean, helpful employee's from start to checkout! Very pleased customer.

I needed a price check on a rug and had many other questions and Josh Ugot was able to answer all questions I had. All in all, he made my time there very memorable and positive and I hope this review does great things for the young man.

An associate named Nick was very lovely to be around and was knowledgeable. He has an amazing singing voice.

Big yet small enough to find everything I always need without searching "forever". The layout of the store is straight and simple, not elabrate and complicated like some other Home Depots that I have visited (like Concord and Emeryville stores UGH!) . Also Less crowded than other Home Depots (like Emeryville, Oakland, and El Cerrito stores... they = overcrowded!) which makes this place my first go to store. Whenever I need help I am able to find a staff member pretty quick and they are able to help me efficiently or get someone who can.

Great crew working here, so helpful and eager to find what I was looking for!

Kyle helped me to calculate the quantity of plank flooring I needed, then checked stock. My pickup wasn't able to haul all 53 boxes in a single trip. The flooring was a Special Buy, and may not have been available when I returned. Kyle arranged everything, I bought all 53 boxes, he loaded half of them into my truck and held the rest at Will-Call for me to pick up the next day. A big thanks to him, plus Jose, Sam and Liz who each helped complete the purchase.

The older gentleman who has been working at the front entrance is very nice, always greets me and I always say Hi back.

I am not particularly a fan of big box hardware stores and don't often write reviews, but I received outstanding customer service from the Martinez store and wanted to recognize some employees. Mario, Beepak, Steve and Kathe went out of their way to assist me. I didn't even have to ask, they had friendly smiles and made sure I found everything I needed, even walking me over to other departments to make sure someone arrived to help me. I don't find that at most Home Depot stores, so the Martinez store obviously takes care in who they hire to interact with customers.

Incredible customer service. Fast and efficient check-out.

I expect sub-par treatment at home improvement stores, since 95% of the time that is my experience. This time was no different. The "sale" on countertop materials I was informed of were incorrect on several counts, thus had to recalculate new choices the following day. Afterward, I waited for the salesperson who did not inform me their shift was ending @4, thus I wasted an hour waiting for his help. Someone else assisted w/the sale, however a 1-hour trip to the store turned into a 3.5-hour trip. Plus, I did not end up with any of my top choices of materials, and had to settle for something I would not have otherwise chosen.

Helpful sales people

We just purchased a new washer and dryer. The selection and prices were better here than in other stores we checked out. Also the person helping us knew what he was doing and took the time to make sure we got exactly what we wanted.

I have been going to this store for some seven years. During this entire time, I have found most of the staff to be well-trained, with lots of additional personal experience in particular trades. While there have been times when I have been unsatisfied with either the customer help (not enough of it), overall, Home Depot is my store of choice, and the Martinez store the store location of choice.

I have always found the staff here to be knowledgeable and helpful. Check out their over-the-top Halloween display!

I have never gone to Home Depot in Martinez and not found what I was looking for. If I had any questions there was someone close by to help out most of the time. Sometime helping others but always acknowledged my presence.

I had just purchased over $400 of Hardie siding material only to realize the rental van which I usually use was not going to be ideal for transporting it and was then informed that the rental flatbed truck was currently out of service. Stephanie called around to find another Home Depot that had the flatbed available and reserved it for me allowing me to deliver my siding home safely and also compensated me for the inconvenience. Thank you for going above and beyond, Stephanie!

In and out within 10 minutes. Very efficiently run store, super friendly staff associates.

Store is clean, organized and always has plenty of product and selection available. The staff is friendly and knowledgable.

I have been in many Home Depot stores, this one was the cleanest and the employees helpful and friendly. I was helped twice with immediately available employees and check out was a breeze! Going back to this store today, ample supply of cabinet knobs!

Much better than Concord store in customer service and attitude of employees. Used to always shop at Concord store, but now prefer Martinez store. People are friendly there not like Concord store.

Great store and was very clean. Bonnie was an excellent cashier and was quick with our checkout!

Some of the items are not comparable with other vendors, for example barbecue grills is more expensive than other stores (same identical items).

I had contact with four employees during this visit (it was an expensive trip); all four were helpful, acting as if my time in the store and getting out of the store were important.

Store was neat and clean. Isles clear of clutter. Shelves nicely organized and full of merchandise in the two isles that we shopped. Found our merchandise quickly. Tyresha who helped us at check out was very friendly, polite and eager to help.

The Martinez Home Depot is a relatively pleasant shopping experience. It is less crowded that the larger Home Depots, yet it is well stocked and fairly easy to navigate. The only downside is that the parking lot is tight for parking

Friendly & helpful employees... great selection of products....clean, safe & healthy place to shop

Being a housewife, I try to stay away from the Big Box fix-it stores, because it can be overwhelming. However, shopping here was easy. The staff was friendly & helpful and the store was clean & organized. I would highly recommend shopping here even during COVID-19. My experience was Great. I should have come here 1st, rather than going other places. It was so nice to experience such a high level of product knowledge and genuine care from the staff here. Now I’m not so nervous about going into Home Depot Martinez, and will always shop here if the need arises. Thank you.

Best store in the area. Clean and great service.