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Filter Reviews By:Rating, Profile, Gender, Age (354)
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Showing 1-30 of 354 reviews
Aug 31, 2018
The Home Designer staff was less than helpful for the majority of our experience. When we looked ...
The Home Designer staff was less than helpful for the majority of our experience. When we looked into using the stores 3rd party general contractors, it took over 3 months to get labor quotes and the Home Depot staff were not helpful in any capacity. I had to personally call and e-mail their electricians and their plumbers because the general contractor this store uses failed to do so.
We asked our Home Designer to have their manager contact us because of the lengthy delays and lack of customer service we experience. When they never followed through, we had to physically contact them. When we finally got in touch with the stores leadership, they promised to "get to the bottom of the situation" and would call us back and never did.
I would absolutely not use this store again for any major purchases and would not recommend the store to any friends or family.
by
Verified Purchase
10 found this review helpful
Aug 13, 2018
Peggy in the contrActor check out is the BEST
Peggy in the contrActor check out is the BEST
by
Verified Purchase
Recommended
Jun 26, 2018
Well equipped store where you can find almost anything you need for your projects. Associates are...
Well equipped store where you can find almost anything you need for your projects. Associates are friendly and knowledgeable.
by
Verified Purchase
Recommended
Jun 18, 2018
Nice clean store. Friendly staff
Nice clean store. Friendly staff
by
Verified Purchase
Recommended
1 found this review helpful
Jun 8, 2018
The Outdoor Garden Center at the Natick Home Depot is outstanding! The knowledge and hard work o...
The Outdoor Garden Center at the Natick Home Depot is outstanding! The knowledge and hard work of the staff make this Center the place to visit for all your gardening needs. The volume of their business allows them to have frequent new planting materials. With a trained horticulturist on staff you can get all your questions answered. You can also get excellent advice and suggestions. And you also get great service when checking out. Two thumbs up and a shout out to Tim and Marleen and the whole crew!
by
Verified Purchase
Recommended
1 found this review helpful
May 23, 2018
Products are easy to find and always in stock. The Natick store is spotless and the staff are c...
Products are easy to find and always in stock. The Natick store is spotless and the staff are courteous and very helpful.
by
Verified Purchase
Recommended
1 found this review helpful
May 22, 2018
The rental section is the best!! Great knowledge of the equipment. And always have had the tools...
The rental section is the best!! Great knowledge of the equipment. And always have had the tools or tools I need!
by
Verified Purchase
Recommended
1 found this review helpful
May 18, 2018
great service and selections
great service and selections
by
Verified Purchase
Recommended
May 9, 2018
Great store with helpful staff
Great store with helpful staff
by
Verified Purchase
Recommended
May 1, 2018
The associates at pro-desk were very friendly and helpful
The associates at pro-desk were very friendly and helpful
by
Verified Purchase
Recommended
Apr 26, 2018
THE SMELL IN THE INDOOR AREA OF THE GARDEN CENTER IS AWFUL!
THE SMELL IN THE INDOOR AREA OF THE GARDEN CENTER IS AWFUL!
by
Verified Purchase
Recommended
3 found this review helpful
Apr 21, 2018
THE EMPLOYEES ARE VERY HELPFUL AND FRIENDLY WHEN ONE NEEDS TO FIND CERTAIN ITEMS. MOST OF THE TIM...
THE EMPLOYEES ARE VERY HELPFUL AND FRIENDLY WHEN ONE NEEDS TO FIND CERTAIN ITEMS. MOST OF THE TIME, THEY WILL MAKE HELPFUL SUGGESTIONS THAT MAKE GOOD SENSE. THEY WILL ALWAYS HELP ONE LOAD THE CAR WITH WHAT EVER YOU NEED.
by
Verified Purchase
Recommended
1 found this review helpful
Apr 21, 2018
Good
Good
by
Verified Purchase
Recommended
1 found this review helpful
Apr 2, 2018
Friendly staff very helpful. Need better selection of oak plywood
Friendly staff very helpful. Need better selection of oak plywood
by
Verified Purchase
Recommended
Mar 24, 2018
great assistance from front of store personel with a heavy item
great assistance from front of store personel with a heavy item
by
Verified Purchase
Recommended
1 found this review helpful
Mar 16, 2018
Always satisfied thank you!
Always satisfied thank you!
by
Verified Purchase
Recommended
Mar 4, 2018
Friendly, prompt, expert service from store employees . . . who are very professional. This stor...
Friendly, prompt, expert service from store employees . . . who are very professional. This store makes a point of supporting our local community. This Home Depot is a one-stop shopping mecca for all your home repairs and garden needs.
by
Verified Purchase
Recommended
Jan 1, 2018
great
great
by
Verified Purchase
Recommended
Dec 22, 2017
The employees were polite & very helpful. Store was clean & neat & laid out so that items were ea...
The employees were polite & very helpful.
Store was clean & neat & laid out so that items were easy to find.
by
Verified Purchase
Recommended
Dec 17, 2017
Great store, they have almost everything you need.
Great store, they have almost everything you need.
by
Verified Purchase
Recommended
Dec 4, 2017
Phill the store manager knows nothing about customer service. His employee entered a coupon the w...
Phill the store manager knows nothing about customer service. His employee entered a coupon the wrong way. Instead of entering it so that the discount amount got prorated across the entire order she entered the discount against 1 item, the item I wanted to return. Phill tried to penalize me when I tried to return the item. Instead of refunding my money to my credit card, he wanted to give me back $4.97 on the CC and then issue me a store credit for $20.00. I did not want a store credit, I don't need anything else at HomeDepot and I am sure I would lose the card. So I told him NO I wanted my money back. He said procedurally there was nothing he could do about it, when it was his employee that did not follow procedure. He told me to call the 800 number it was a good number and they would take good care of me. I said to his face, are you kidding me.. I am hear in front of you right now with the item, I want my money back I don't want to call an 800 number when I get home, what is wrong with you? You are the store manager and you can't override a computer for $24.97 and he said no, it will cause and audit. What is wrong with this guy...
After 30 minutes of total time a few of Phill's employees came to the rescue (one was Josh and I did not catch the other two woman who helped, but than you both) and came up with a creative way to get my my $24.97 back. However when the employee's came over Phill turned his back to so that he was between his employees and I and said that he did not want to issue the refund to me. I heard that and went nuts.. started raising my voice saying there is a way to get my money back after-all and you don't want to do that. What kind of customer service is this.
In the end I got my money back and not on my credit card, I actually got it in cash..
Phill you should be embarrassed the way you handled this situation. The Home Depot is known for customer service and you failed buddy.. I really can't think why I ever go back to a Home Depot again.. you ruined it.. its a shame such a simple thing could have been solved if you just owned the problem.
by
Verified Purchase
32 found this review helpful
Dec 3, 2017
The Natick Home Depot and it’s staff are outstanding. I would like to particularly recognize Ama...
The Natick Home Depot and it’s staff are outstanding. I would like to particularly recognize Amand in Garden. He has been so helpful for the past 3 years that I have sought his assistant. The Amaryllis that Home Depot provides are loved by all the seniors who receive them. Marlene was also very helpful this year and another very kind gentleman from the store who helped me load them into the vehicle. Thank you again and Happy Holidays. Maura
by
Verified Purchase
Recommended
Oct 21, 2017
Store is clean and well stocked. I found a Kohler toilet and sink not stocked in other stores. ...
Store is clean and well stocked. I found a Kohler toilet and sink not stocked in other stores. The store employees were very friendly and helpful at checkout. One employee noticed I needed help and took steps to find me an associate in plumbing. He followed up and made sure an associate connected with me in a timely manner. He was also very attentive and professional during check out. This was especially important to me given I was in a hurry. The employee working plumbing arrived promptly and helped me decipher my plumber's buy list. Thanks HD!
by
Verified Purchase
Recommended
Oct 18, 2017
This local store is well lit, well stocked and well staffed. I was able to find everything I nee...
This local store is well lit, well stocked and well staffed. I was able to find everything I needed within a few minutes after arriving. The staff is polite, professional and knowledgeable. Don't hesitate to bring them your questions whether you are embarking on a home improvement project or a garden planning task.
by
Verified Purchase
Recommended
Sep 18, 2017
Employees were knowledgeable and helpful.
Employees were knowledgeable and helpful.
by
Verified Purchase
Recommended
Sep 16, 2017
The Landscaping staff in Natick is especially helpful. Gardening is a social and advice driven ac...
The Landscaping staff in Natick is especially helpful. Gardening is a social and advice driven activity and the staff in Natick is informed. They have their own veg and flower garden by a picnic table on the curb by their area - evidence of their collaborative spirit and love of gardens.
by
Verified Purchase
Recommended
Jul 25, 2017
Store was clean and organized
Store was clean and organized
by
Verified Purchase
Recommended
1 found this review helpful
Jul 25, 2017
I have been shopping at the Natick, MA Home Depot for many years. The organization of the store ...
I have been shopping at the Natick, MA Home Depot for many years. The organization of the store and the service have always been better than most other places I shop and definitely far above other home improvement stores I have used. I would definitely recommend the Natick Home Depot for consistently outstanding service.
by
Verified Purchase
Recommended
Jul 13, 2017
Bob and Mark in the Door and Window Department were great helping us order windows!
Bob and Mark in the Door and Window Department were great helping us order windows!
by
Verified Purchase
Recommended
Jul 6, 2017
The cashier Jerry was very helpful. He asked if I found everything I needed and was just generall...
The cashier Jerry was very helpful. He asked if I found everything I needed and was just generally friendly. I had a very comfortable and enjoyable shopping experience.