Quincy #2670

Your workers were the best!….between the super expertise/guidance, and the checking out/loading my car process. All the plants were great quality and healthy.

I love visiting this particular store because all the employees are great !! I spend a lot of money here and it’s because of the help I get . Vincent is so professional at the register and communincates with customers that he will be with them instead of ingnoring people like in other stores . You feel noticed and that is huge today where customer service is a thing of the past .

I got just what I needed right away and the cashier was very nice and I was in and out

Usually have good experience at this Home Depot. Cashier was the rudest I've ever dealt with at any Home Depot I've been to. Made me wait for her to finish a conversation with another employee, that wasn't about work. Wouldn't even look in my direction. When greeting her was completely ignored as she continued her conversation. Seemed aggravated that she had to check me out, seemed aggravated and gave me a nasty scowl when paying with cash, had to ask her twice for my receipt. Then had the nerve to ask me to fill out a survey to "help her out" all while not even looking in my direction.

I enjoy this store as it is more convenient for me and the store is very organized. The Irish gentleman that works there is always very helpful and personable. He goes out of his way to assist everyone.

Sheri is what this store needs more of. Attentive knowledgeable of store and friendly. Always know where to point in the right direction for everything

Yesterday, April 7th my husband and I had gone to Home Depot to speak with someone in the flooring department as we are needing to do some renovation’s on our condo we have just purchased. We spoke with a representative from the Kitchen Department as there was no one in the flooring department to inquire about getting a quote to re-do our floors. There were advertisements all over the flooring area to let us know Home Depot also did installations. Unfortunately, this gentleman was not able to help us as the computer was not working for him that day. He told us to come back tomorrow to speak with his colleague who was a flooring specialist. The next day, April 8th, I go back to the same Home Depot around 1:20pm to speak with the floor specialist. The individual is currently on break and I am told to wait. I wait for her to return and explain that I am looking to get a quote for how much it would cost to re-do the flooring of our condo - removing carpet and replacing with either vinyl, laminate, or hardwood flooring. As I have never done renovations before, I have clearly come to Home Depot to speak to someone with expertise in this area. In total, I spend over 30 minutes with the wait time and speaking with two individuals in the flooring department without any answers to my questions. They were not knowledgeable on any of the products and could not tell me the difference between Vinyl, Laminate, or Hardwood. We were in the process of scheduling someone to come measure the condo so I would be able to get a quote. However, I was told it would cost $50 to even get that. Why would I pay someone to get a quote to measure when the people in the store don’t even know the difference between products and cannot provide me a quote when I’ve given them estimated square footage measurements? They aren’t even able to provide a ballpark number? Then, I’m being told I need to come in a 3rd time to actually get a quote once the measurement is done. Completely ridiculous and a waste of time. Home Depot needs to hire individuals who are educated in their products and able to provide proper consultations. Otherwise, what are these people getting paid to do?

The sales cashier Alfred was very helpful and I found what I was looking for easily. I like this location in Quincy.

I asked six different people where I could find a windshield brush, and was told five different location. No one knew where they were and no one was willing to help me look. Try over there, try over here. I left empty handed. This place is terrible. Don't waste your time.

I am writing this review to express my immense gratitude and appreciation for the exceptional service provided by Alfred at Home Depot Willard Street Quincy, MA over the past 12 years. Alfred has consistently demonstrated a level of dedication, professionalism, and genuine care that has made my shopping experience at Home Depot truly remarkable. From the very beginning, Alfred has shown an unparalleled commitment to customer satisfaction. His friendly demeanor and positive attitude have not only brightened my visits but have also created a welcoming atmosphere for all customers. Despite the demanding nature of a cashier's role, Alfred manages to handle every transaction with efficiency and a smile, making each interaction a pleasant one. One of the standout qualities of Alfred is his attention to detail. Over the years, I have observed his accuracy in handling transactions, ensuring that each item is scanned correctly, and prices are accurately reflected. This level of precision has undoubtedly contributed to the smooth and hassle-free shopping experiences I've enjoyed at Home Depot. Furthermore, Alfred possesses an impressive knowledge of Home Depot's products and services. Whenever I had questions or needed assistance, he was always ready to provide helpful information and guidance. This knowledge has proven invaluable, particularly when seeking advice on various home improvement projects. What sets Alfred apart is his unwavering commitment to customer satisfaction. He goes above and beyond to address concerns, resolve issues promptly, and make sure that every customer leaves the store satisfied. This level of dedication is truly commendable and has undoubtedly contributed to Home Depot's positive reputation in the community. In conclusion, I feel fortunate to have had the pleasure of interacting with Alfred over the past 12 years. His exceptional service has played a significant role in making Home Depot my go-to destination for all my home improvement needs. I believe Alfred is an asset to Home Depot, and his exemplary performance deserves recognition. Thank you, Alfred, for consistently going above and beyond to make my shopping experiences memorable. Here's to many more years of outstanding service!