Reviews for Thompson #6172

I had 2 flooded rooms on Christmas Eve day. With the wonderful guidance of customer service this wet/dry vac saved me from "dampened" spirits on Christmas EVE!!

Do not rent from this store! I was able to select a floor sander to rent 4 days ago. 30 minutes prior to me picking up the rental it was canceled! The sander was broken?! Then tried to rent another sander and wasted 1 1/2 hours because Sheena Rae had not escalated my situation to the store manager! Terrible customer service STAY AWAY FROM THE RENTAL DEPARTMENT!!!!!

associates don't acknowledge customers and management turns away when a customer asks to speak to them

Tony in the garden department helped me with my purchase today he was with me from begining to end with a big smile and was very helpful knowledgeable and respectful I was very happy 😁 with him and my overall experience

The store has some wonderful and helpful employees.

Catrina is the best hands down

Amanda checked us out today. She was very polite and made us feel at home. Even if nothing else we will be coming back mostly because of her genuine and welcoming posture during our interaction.

I went to purchase a Cub Cadet riding lawnmower today. I was having issues with making the purchase and updating my personal information. Beverly, in customer service, when above and beyond to help me resolve my issues and make my purchase. She was patient, professional, and at times comedic. It was truly a pleasure working with her. There was another young lady that also helped from time to time and an assistant manager, Tom that also helped. I would recommend this store to my friends and family alike.

When I went to purchase some household goods and found everything thing I needed where they were supposed to be.

Catrina and Richie was great today never been treated with such kindness

I was the Monticello location today, as I am making a new garden at home. The employee Catrina that helped us with what we needed was so pleasant and helpful with all of our needs. She went above and beyond. I wish all were as nice as her!

I shop at this location at least once a week always happy. Don't hesitate to use this location

Best customer service those girls are great catrina is the best and Karla helped me today also she is so kind and funny thank you ladies

Love this Home Depot customer service is amazing here and catrina is always helpful

I’d like to say Thompson store employees went above and Beyond!I purchased carpeting and had questions. The Flooring Dept was vacant. But 3 employees went above and beyond to help me. Kenny, (box person), Bev (cashier) and Kimberlee (Special Designs). Each person made my experience wonderful. Answering Questions and getting other personnel to help if needed. Thank you to Kenny, Bev and Kimberlee T for helping me!!!! They deserve an award! :)

Katrina is amazing always

We have a fantastic experience with Monticello Home depot. Staff is always helpful and friendly.

Great customer service with catrina

I’ve been to different stores and the store is very friendly willing to help you. If you have a problem, I won’t go anywhere else but Home Depot in Thompsonville MONTICELLO.

Today, we went to The Home Depot for supplies for a community project. From the person at the Customer Service desk, to the sales associates at various aisles, to the cashier, the people were helpful and readily available.

Catrina is the best at the service desk always working extra hard and multitasking with the biggest smile she really runs the desk everyone asking for her help with their problems and she’s always willing to help!

I rent and renovate homes all over Ny nj and FL, so I’m in a lot of Home Depot’s, this store has great employees that seem to all get along well and work together which in turn makes the store a much more pleasant experience compared to others especially in FL Miami and Gandy in tampa fl

I want to thank the Customer service desk for helping me resolve an issue. Thank you Julianna, Andy, Bev, and Kat. You guys are doing great and I know with confidence that anytime I have an issue I can always count on y'all. Thank you so much!

Thank you homedepot staff for making me feel great. I was sharing a story that my tenant has not paid rent in 5 months and completely trashed my house costing me over 25,000 dollars everyone spent extra time with me and was very helpful. I guess it’s a thing in Monticello….

Been buying at this location for years now they usually have stud that can’t be found at Middletown

Cafeína is the best always

Great black friday sales purchased a tool and got another tool free

The store has always been excellent in funding what we need. On this last case the store representative was particularly helpful.

I had to buy a screw of a specific size and when I was checking the screw size at the store, it fell off from my hand and landed under the shelves. An employee named 'Connie' assisted me with all that she could do in trying to retrieve the lost screw. I was so thrilled by her motivation to help me find it as she understood how important it was for me to find it.

This has been the quickest purchase I have made for a drill in the various stores I have visited, and I buy more than 20 drills annually.